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- Tasks: Engage with customers, manage queries, and ensure a seamless experience.
- Company: Join LexisNexis Risk Solutions, a leader in risk assessment and customer experience.
- Benefits: Enjoy generous holidays, health perks, and a supportive work environment.
- Why this job: Be part of a dynamic team focused on customer satisfaction and continuous improvement.
- Qualifications: Customer-first mindset, B2B experience, and strong admin skills required.
- Other info: Opportunities for training, volunteering, and personal development available.
The predicted salary is between 28800 - 43200 £ per year.
.**About the Business**LexisNexis Risk Solutions is a leader in providing essential information that helps Customers across industries and government predict, assess and manage risk. Combining cutting‐edge technology, unique data and advanced analytics, Risk Solutions provides products and services that address evolving client needs in the risk sector while upholding the highest standards of security and privacy. LexisNexis Risk Solutions is part of the RELX Group, a global provider of information and analytics for professional and business customers across industries. **About the Team**The team are a strong unit and very accountable for their own performance, we work in an environment that empowers our employee’s and provides everyone an opportunity to deliver the best possible experience & share ideas to drive continuous improvement. **Job Description:** The Customer Relationship Manager plays a key role in supporting our sales team and ensuring a smooth, positive experience for new and existing customers. This role focuses on close collaboration with sales and internal stakeholders to help the business meet revenue targets, maintain strong customer satisfaction scores, and drive process improvements. You’ll be providing tailored support, from talking customers through onboarding and paperwork to managing day-to-day account needs. Our team values accountability and works in an environment that empowers employees to deliver excellent service and share ideas for continuous improvement. **Responsibilities*** Provide tailored support to new and existing customers during critical stages such as contracting or renewal, clearly communicating requirements and next steps to ensure a smooth, frictionless customer experience.* Partner with the field sales team and work closely with key internal stakeholders, including Customer Support, Onboarding, Legal, and Finance, to deliver a seamless, end-to-end customer experience.* Serve as a direct point of contact for customers, handling queries such as billing and invoices, updating product configurations, and managing user access to help customers maintain and grow their services.* Ensure data accuracy within Salesforce by maintaining up-to-date customer accounts, opportunities, and communication records, supporting a reliable and transparent customer experience. **Requirements*** Strong problem-solving skills to resolve new or complex customer queries quickly and effectively.* Ability to apply knowledge and give clear advice that enables timely decisions for the benefit of the customer.* Customer-first mindset with a focus on delivering results accurately and on time to meet client expectations.* Experience working in a B2B environment with high-value corporate clients, ensuring a premium customer experience.* Solid administrative background and proficiency in Microsoft applications to support smooth customer interactions.* Demonstrates excellent work ethic and drive to succeed in creating positive outcomes for customers.* Ability to communicate effectively with colleagues and clients to build trust and maintain strong relationships.* A keen eye for detail to consistently deliver accurate work that reinforces customer confidence.* Proactive approach to innovation by identifying opportunities to improve the customer journey, introducing creative solutions, and driving continuous enhancements. **Working for you:**We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:● Generous holiday allowance with the option to buy additional days ● Health screening, eye care vouchers and private medical benefits ● Wellbeing programs ● Access to a competitive contributory pension scheme ● Save As You Earn share option scheme ● Travel Season ticket loan ● Electric Vehicle Scheme ● Optional Dental Insurance ● Maternity, paternity and shared parental leave ● Employee Assistance Programme ● Access to emergency care for both the elderly and children ● RECARES days, giving you time to support the charities and causes that matter to you ● Access to employee resource groups with dedicated time to volunteer ● Access to extensive learning and development resources ● Access to employee discounts scheme via Perks at Work**We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click** **to access benefits specific to your location.**We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our or please contact 1-855-833-5120.**Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams** **.**Please read our .We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.***USA Job Seekers:***.RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate. #J-18808-Ljbffr
Customer Relationship Manager employer: LexisNexis Risk Solutions
Contact Detail:
LexisNexis Risk Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Manager
✨Tip Number 1
Familiarise yourself with LexisNexis Risk Solutions and their offerings. Understanding their products, especially in areas like Anti-Money Laundering and Fraud Prevention, will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of LexisNexis Risk Solutions on platforms like LinkedIn. This can provide you with insider insights about the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Prepare to discuss your experience in managing customer relationships, particularly in a B2B context. Be ready to share specific examples of how you've improved customer satisfaction or streamlined processes in previous roles.
✨Tip Number 4
Showcase your administrative skills and attention to detail during the interview. Since the role requires maintaining accurate records in the CRM system, be prepared to discuss how you've successfully managed data in past positions.
We think you need these skills to ace Customer Relationship Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer relationship management, particularly in a B2B environment. Use specific examples that demonstrate your ability to improve customer satisfaction and drive revenue growth.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering excellent customer experiences. Mention how your skills align with the responsibilities outlined in the job description, such as handling customer queries and managing contracts.
Showcase Your Attention to Detail: Since the role requires a keen eye for detail, provide examples in your application that illustrate your meticulousness. This could include experiences where you successfully managed data hygiene or ensured accuracy in documentation.
Highlight Collaboration Skills: Emphasise your ability to work collaboratively with sales teams and internal stakeholders. Share instances where you have successfully partnered with others to enhance customer experiences or streamline processes.
How to prepare for a job interview at LexisNexis Risk Solutions
✨Understand the Company and Its Solutions
Before your interview, take some time to research LexisNexis Risk Solutions and their offerings. Familiarise yourself with their focus areas like Anti-Money Laundering and Fraud Risk mitigation. This knowledge will help you demonstrate your interest and understanding of the role.
✨Showcase Your Customer-First Mindset
As a Customer Relationship Manager, it's crucial to exhibit a customer-first attitude. Prepare examples from your past experiences where you successfully resolved customer issues or improved customer satisfaction. This will highlight your ability to deliver results on time.
✨Demonstrate Strong Communication Skills
Effective communication is key in this role. Be ready to discuss how you've communicated with both clients and colleagues in previous positions. Use specific examples to illustrate your ability to convey information clearly and effectively.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and attention to detail. Think about situations where you had to manage multiple tasks or resolve conflicts, and be prepared to explain your thought process and the outcomes.
