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- Tasks: Deliver top-notch customer experiences and support for both prospects and existing clients.
- Company: Join LexisNexis Risk Solutions, a leader in risk assessment and business solutions.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and continuous improvement.
- Why this job: Be part of a dynamic team focused on enhancing customer satisfaction and driving success.
- Qualifications: Customer-first mindset, B2B experience, administrative skills, and proficiency in Microsoft applications required.
- Other info: Opportunity to work closely with sales teams and internal stakeholders.
The predicted salary is between 28800 - 43200 £ per year.
About the Business : LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About our Team : The team are a strong unit and very accountable for their own performance, we work in an environment that empowers our employee’s and provides everyone an opportunity to deliver the best possible experience & share ideas to drive continuous improvement. About the Role : You will be providing an excellent customer experience for both prospect business & existing customers. We achieve this through constant collaboration with our sales teams & internal stakeholders to ensure the business is achieving goals. Also consistently improving our customer satisfaction scores & process improvement. Responsibilities focusing on delivering an excellent customer journey. We do this by Partnering with other teams to serve the customer and ensure the customer experience is good Being a direct point of contact for the customer. Including the handling of incoming customer queries such as billing & invoice queries, updating the product configuration user access. Allowing the customer to maintain and ultimately grow their services with us. Being the ‘last line of defence’ for data hygiene management within the CRM system, ensuring that customer accounts, opportunities and communication records are kept up to date and accurate Providing tailored support to each of our prospect or existing customers during critical times such as contracting or renewing. Communicating clearly and effectively the requirements and next steps, resulting in a frictionless great customer experience. Requirements Have a customer-first mind-set, and the ability to deliver results on time. Experience of working in a B2B environment with high value corporate clients. Have an administrative background & proficient in Microsoft applications Demonstrate excellent work ethic and drive to succeed Be able to communicate effectively with both colleagues and clients Have a keen eye for detail is important as this is helps to deliver work to a consistently high level Learn more about the LexisNexis Risk team and how we work here
Customer Relationship Executive employer: LexisNexis Risk Solutions
Contact Detail:
LexisNexis Risk Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Executive
✨Tip Number 1
Familiarize yourself with the specific solutions offered by LexisNexis Risk Solutions, especially in areas like Anti-Money Laundering and Fraud Risk mitigation. This knowledge will help you demonstrate your understanding of the business and how you can contribute to improving customer experiences.
✨Tip Number 2
Highlight any previous experience you have in a B2B environment, particularly with high-value corporate clients. Be ready to share examples of how you've successfully managed customer relationships and improved satisfaction scores.
✨Tip Number 3
Showcase your administrative skills and proficiency in Microsoft applications during your interactions. Being able to efficiently manage data and communicate effectively is crucial for this role, so be prepared to discuss your experience in these areas.
✨Tip Number 4
Emphasize your customer-first mindset and your ability to deliver results on time. Prepare to discuss specific instances where you've gone above and beyond to ensure a positive customer journey, as this aligns perfectly with the responsibilities of the role.
We think you need these skills to ace Customer Relationship Executive
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Relationship Executive position. Understand the key responsibilities and requirements, and think about how your experience aligns with them.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service, B2B environments, and administrative tasks. Use specific examples that demonstrate your ability to deliver excellent customer experiences and manage client relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer-first mindset and your drive to succeed. Mention how you can contribute to improving customer satisfaction scores and process improvements, as outlined in the job description.
Highlight Relevant Skills: In your application, emphasize your proficiency in Microsoft applications and your attention to detail. Provide examples of how these skills have helped you in previous roles, especially in managing customer accounts or handling queries.
How to prepare for a job interview at LexisNexis Risk Solutions
✨Show Your Customer-First Mindset
Make sure to highlight your commitment to customer satisfaction during the interview. Share specific examples of how you've gone above and beyond for clients in previous roles, especially in a B2B environment.
✨Demonstrate Your Administrative Skills
Since the role requires proficiency in Microsoft applications, be prepared to discuss your experience with these tools. You might even want to mention any specific projects where you utilized these skills to improve processes or efficiency.
✨Communicate Clearly and Effectively
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. Consider preparing answers to common interview questions that showcase your ability to communicate with both colleagues and clients.
✨Emphasize Attention to Detail
Given the importance of data hygiene management within the CRM system, be ready to discuss how you ensure accuracy in your work. Provide examples of how your attention to detail has positively impacted customer experiences or project outcomes.
