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For Companies At a Glance
- Tasks: Manage customer engagement and tackle fraud-related challenges with innovative solutions.
- Company: Join LexisNexis Risk Solutions, a leader in risk assessment and customer experience.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for professional growth.
- Why this job: Make a real difference in combating financial crime while enhancing customer relationships.
- Qualifications: Strong customer relationship skills and experience in fraud prevention or financial crime.
- Other info: Fast-paced environment with the chance to work on impactful projects.
The predicted salary is between 30000 - 42000 £ per year.
About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience.
Our solutions help our customers solve difficult problems in the areas of:
- Anti-Money Laundering/Counter Terrorist Financing
- Identity Authentication
Key Requirements:
- Confident working with APIs, SQL, etc.
- Have expert customer relationship skills and a client-first focused approach to working with a range of stakeholders.
- Have problem-solving and investigative skills with high attention to detail.
- Able to handle multiple streams of work simultaneously.
- Able to react well to rapidly changing requirements with a positive attitude.
- Able to meet deadlines while delivering an exceptional customer experience.
- Having experience working in financial crime.
Customer Engagement Manager - Fraud employer: LexisNexis Risk Solutions
Contact Detail:
LexisNexis Risk Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engagement Manager - Fraud
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at LexisNexis. A friendly chat can open doors and give you insider info on what they're really looking for.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of fraud prevention and customer engagement strategies. We want you to showcase your expertise and how you can bring value to their team.
✨Tip Number 3
Practice your problem-solving skills! Think of real-life scenarios where you've tackled challenges head-on. This will help you demonstrate your investigative skills during the interview.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Customer Engagement Manager - Fraud
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Engagement Manager role. Highlight your experience in fraud prevention and customer relationship management, as these are key for us at LexisNexis Risk Solutions.
Showcase Your Skills: Don’t forget to showcase your problem-solving and investigative skills! We love seeing how you’ve tackled challenges in the past, especially in financial crime contexts.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your client-first approach aligns with our mission at LexisNexis.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates!
How to prepare for a job interview at LexisNexis Risk Solutions
✨Know Your Stuff
Make sure you understand the ins and outs of LexisNexis Risk Solutions and their focus on risk assessment. Brush up on topics like Anti-Money Laundering and Identity Authentication, as well as any relevant APIs and SQL knowledge. This will show that you're genuinely interested in the role and the company.
✨Showcase Your Customer Skills
Prepare examples that highlight your customer relationship skills. Think about times when you've gone above and beyond for a client or resolved a tricky situation. This is crucial for a Customer Engagement Manager, so make sure to emphasise your client-first approach.
✨Problem-Solving Mindset
Be ready to discuss how you've tackled complex problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your investigative skills and attention to detail, which are key for this role.
✨Stay Adaptable
Since the job requires handling multiple streams of work and adapting to changing requirements, prepare to discuss how you've managed similar situations before. Share specific examples where you maintained a positive attitude while meeting deadlines, as this will resonate well with the interviewers.
