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- Tasks: Provide top-notch technical support and troubleshoot API issues for customers.
- Company: Global analytics provider based in Greater London with a focus on customer satisfaction.
- Benefits: Health screening, generous holiday allowances, and extensive development resources.
- Why this job: Join a dynamic team and enhance your skills while making a real difference.
- Qualifications: Experience in technical support and strong analytical skills required.
- Other info: Thriving environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
A global analytics provider in Greater London is seeking a Technical Support Analyst to join their customer support team. You will respond to technical inquiries and ensure customer satisfaction while collaborating with internal teams to drive continuous improvement.
The ideal candidate has:
- Technical support experience
- Strong analytical skills
- The ability to thrive in high-pressure situations
This role offers a diverse range of benefits including health screening, generous holiday allowances, and extensive development resources.
Cloud Tech Support Analyst & API Troubleshooter employer: LexisNexis Risk Solutions
Contact Detail:
LexisNexis Risk Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cloud Tech Support Analyst & API Troubleshooter
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that Cloud Tech Support Analyst role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and common troubleshooting scenarios. We recommend practising with friends or using online resources to simulate those high-pressure situations you might face in the role.
✨Tip Number 3
Showcase your analytical skills during the interview! Be ready to discuss how you've solved complex problems in the past. We want to see how you think and approach challenges, so don’t hold back on sharing your thought process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Cloud Tech Support Analyst & API Troubleshooter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical support experience and analytical skills. We want to see how you’ve tackled challenges in high-pressure situations, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Cloud Tech Support Analyst role. Share your passion for customer satisfaction and how you can contribute to our team.
Showcase Your Problem-Solving Skills: In your application, give us a glimpse of your troubleshooting abilities. We love candidates who can think on their feet, so include specific instances where you resolved technical issues effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at LexisNexis Risk Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around cloud technologies and APIs. Be prepared to discuss specific tools and platforms you've worked with, as well as any troubleshooting experiences you've had.
✨Showcase Your Analytical Skills
During the interview, highlight examples where your analytical skills made a difference in resolving customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses and demonstrate your problem-solving abilities.
✨Prepare for High-Pressure Scenarios
Since this role involves working in high-pressure situations, think of times when you've successfully managed stress. Be ready to share how you prioritised tasks and maintained customer satisfaction under tight deadlines.
✨Emphasise Team Collaboration
This position requires collaboration with internal teams, so be prepared to discuss your experience working in a team environment. Share examples of how you've contributed to team success and driven improvements in processes or customer support.
