Client Success Manager (French-speaking)

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.The team drives customer engagement at executive levels, working closely with our clients to establish strong relationships with key stakeholders. You will manage customer accounts post implementation acting as a fraud SME delivering on strategic road maps and projects. Showing a good understanding of fraud and risk management, relating it to products and service within the firm Developing and delivering fraud strategies, providing solution training and transfer of knowledge Demonstrating a very good knowledge of fraud and identity solutions, and performs the functional customization of the solution Interacting with the Sales, Pre-Sales and Marketing teams, including providing strategic oversight and fraud best practice Acting as an industry liaison when required providing outputs and SME knowledge to support LexisNexis Risk Solutions deliverables Experience in consulting, professional services or banking Understanding of financial industry and knowledge of fraud related areas Experience working with rule engines and fraud solutions is considered an asset Fluency in English and French Learn more about the LexisNexis Risk team and how we work here