At a Glance
- Tasks: Help businesses combat identity fraud and enhance customer experiences.
- Company: Join LexisNexis Risk Solutions, a leader in risk assessment.
- Benefits: Generous holiday, health benefits, wellbeing programs, and learning resources.
- Other info: Dynamic role with travel opportunities and excellent career development.
- Why this job: Make a real impact by shaping strategies and driving revenue growth.
- Qualifications: Strong project management skills and a knack for understanding customer needs.
The predicted salary is between 40000 - 50000 £ per year.
Are you passionate about helping businesses combat identity fraud while delivering seamless customer experiences? Do you enjoy working with clients and sales teams to shape strategies, influence decisions, and drive measurable commercial impact?
About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management.
About our Team: The Client Services team plays a pivotal role in bridging customer requirements with LexisNexis Risk Solutions’ products and capabilities, ensuring solutions are effectively designed, implemented, and adopted. Working in close partnership with Sales, Product, and Technology, the team supports customer engagements by translating business challenges into practical, data-driven solutions.
About the Role: You will act as a subject matter expert across the UK Identity & Fraud market, supporting customers and internal sales teams with insight, strategy, and solution design. This role focuses on driving revenue growth by translating complex requirements into practical, effective solutions that balance customer experience with robust authentication.
Responsibilities:
- Provide expertise by applying product, process, and market knowledge across the UK ID & Fraud customer base
- Maintain awareness of market, technology, and regulatory trends
- Drive revenue through education, consulting, and support of the UK sales force
- Partner with larger customers to develop identity strategies balancing customer journey efficiency and strong authentication
- Engage with internal and external customers to translate requirements into persuasive business cases and recommended solutions
- Analyse customer objectives and present findings through professional presentations and workflows alongside sales teams
- Share best practices and provide insights to management and broader teams
- Collaborate with Strategy & Product Management to align on plans and identify new solution opportunities
Requirements:
- Excellent project management and analytical skills
- Experience positioning complex solutions in a team-based selling environment
- Curiosity and ability to deeply understand customer needs
- Brilliant organisational, time management, and interpersonal skills
- Excellent written, verbal, and presentation communication skills
- Demonstrates initiative, accountability, and a bias for action
- Excellent networking and relationship-building capabilities
- Ability to manage multiple priorities while maintaining attention to detail
Please note that this is a pre-sales position and as such will require travel to customer sites across the UK. There is also an expectation that the successful candidate will regularly visit our Cardiff office for team meetings.
Working for you: We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Generous holiday allowance with the option to buy additional days
- Health screening, eye care vouchers and private medical benefits
- Wellbeing programs
- Life Assurance
- Access to a competitive contributory pension scheme
- Save As You Earn share option scheme
- Travel Season ticket loan
- Electric Vehicle Scheme
- Optional Dental Insurance
- Maternity, paternity and shared parental leave
- Employee Assistance Programme
- Access to emergency care for both the elderly and children
- RECARES days, giving you time to support the charities and causes that matter to you
- Access to employee resource groups with dedicated time to volunteer
- Access to extensive learning and development resources
- Access to employee discounts scheme via Perks at Work
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
Pre-Sales Tech Support Rep V. in Cardiff employer: LexisNexis Risk Solutions
At LexisNexis Risk Solutions, we pride ourselves on being an exceptional employer that prioritises employee well-being and professional growth. Our Cardiff office fosters a collaborative work culture where you can engage with innovative solutions to combat identity fraud while enjoying generous benefits such as health screening, flexible leave options, and extensive learning resources. Join us to make a meaningful impact in the industry while advancing your career in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Pre-Sales Tech Support Rep V. in Cardiff
✨Tip Number 1
Get to know the company inside out! Research LexisNexis Risk Solutions and understand their products, especially in the Identity & Fraud market. This will help you tailor your conversations and show that you're genuinely interested in helping them tackle identity fraud.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insights into the company culture and may even lead to referrals, which can be a game-changer in landing that job.
✨Tip Number 3
Prepare for those interviews by practising your presentation skills. Since you'll need to present findings and solutions, being able to communicate clearly and confidently is key. Use mock interviews to get comfortable with the format and questions you might face.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the team at LexisNexis Risk Solutions.
We think you need these skills to ace Pre-Sales Tech Support Rep V. in Cardiff
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for combating identity fraud shine through in your application. We want to see how your passion aligns with our mission at LexisNexis Risk Solutions.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in pre-sales tech support and how it relates to the role. We love seeing candidates who take the time to connect their skills with what we do.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and skills stand out without unnecessary fluff.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role!
How to prepare for a job interview at LexisNexis Risk Solutions
✨Know Your Stuff
Make sure you brush up on the latest trends in identity fraud and customer experience. Familiarise yourself with LexisNexis Risk Solutions' products and how they help businesses tackle these issues. Being able to discuss specific solutions will show your passion and expertise.
✨Showcase Your Communication Skills
Since this role involves a lot of client interaction, practice articulating complex ideas clearly and concisely. Prepare examples of how you've successfully communicated with clients or sales teams in the past, especially in high-pressure situations.
✨Prepare for Scenario Questions
Expect questions that ask you to solve hypothetical problems related to identity authentication and fraud prevention. Think about how you would approach these scenarios and be ready to explain your thought process and the rationale behind your decisions.
✨Demonstrate Your Team Spirit
This role requires collaboration with various teams, so be prepared to discuss your experience working in team environments. Share examples of how you've contributed to team success and how you can bring that collaborative spirit to LexisNexis Risk Solutions.
