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For Companies At a Glance
- Tasks: Support clients, drive sales growth, and nurture relationships in a hybrid role.
- Company: Join LexisNexis Risk Solutions, a leader in risk assessment solutions.
- Benefits: Enjoy generous holidays, health perks, and a competitive pension scheme.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by helping businesses manage risk effectively.
- Qualifications: Strong communication skills and a proactive approach to customer support.
The predicted salary is between 30000 - 40000 £ per year.
Hybrid role with 2 to 3 days a week in the office (Cardiff).
About the Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management.
About our Team
At LexisNexis Risk Solutions, we pride ourselves in providing solutions that directly impact our customers' ability to mitigate and manage risk. Our Inside sales team is dedicated to partnering with smaller organisations to address and solve their risk problems. Account Managers manage a book of high volume, low value accounts, and partner with our clients remotely, through digital channels.
About the Role
The role involves ensuring customer success and supporting growth beyond planned targets within the assigned territory. Key responsibilities include:
- Retaining and renewing existing business
- Developing relationships
- Identifying training needs
- Spotting up-sell and cross-sell opportunities to refer to the regional sales representative
- Optimising clients' utilisation of our products and services
Responsibilities
- Delivering exceptional relationship management and client support
- Retaining and nurturing the assigned book of business and identifying growth opportunities
- Meeting assigned targets for sales renewals
- Creating and maintaining accurate records of training provided to clients
- Identifying client training requirements
- Ensuring that decision makers receive quarterly touchpoints
- Updating all opportunities in CRM on a weekly basis and pipeline growth to support growth objectives
- Ensuring that end users are effectively on boarded within 3 months of subscription
Requirements
- Excellent communication and interpersonal skills to effectively engage with customers
- Proactive and empathetic in addressing customer concerns and resolving issues
- Excellent analytical and problem-solving abilities to identify trends and opportunities
- Adaptable and able to collaborate effectively with cross-functional teams
- Results-driven with a focus on delivering exceptional customer satisfaction and driving revenue growth
- Detail-oriented and capable of managing multiple tasks and priorities effectively
- Proficient in using customer relationship management (CRM) software and other relevant tools
Working for you:
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Generous holiday allowance with the option to buy additional days
- Health screening, eye care vouchers and private medical benefits
- Life assurance
- Access to a competitive contributory pension scheme
- Save As You Earn share option scheme
- Travel Season ticket loan
- Electric Vehicle Scheme
- Maternity, paternity and shared parental leave
- Employee Assistance Programme
- Access to emergency care for both the elderly and children
- RECARES days, giving you time to support the charities and causes that matter to you
- Access to employee resource groups with dedicated time to volunteer
- Access to extensive learning and development resources
- Access to employee discounts scheme via Perks at Work
Learn more about the LexisNexis Risk team and how we work here.
Inside Sales Representative in Cardiff employer: LexisNexis Risk Solutions
Contact Detail:
LexisNexis Risk Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inside Sales Representative in Cardiff
✨Tip Number 1
Get to know the company inside out! Research LexisNexis Risk Solutions and understand their products and services. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common sales scenarios. Think about how you'd handle customer objections or upselling opportunities. The more prepared you are, the more confident you'll feel when it’s time to shine!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Inside Sales Representative in Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Inside Sales Representative role. Highlight your communication skills, customer relationship management experience, and any relevant sales achievements. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about sales and how your background aligns with our mission at LexisNexis Risk Solutions. Be genuine and let your personality come through!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and find solutions, especially in a fast-paced environment like ours!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team in Cardiff!
How to prepare for a job interview at LexisNexis Risk Solutions
✨Know Your Stuff
Before the interview, make sure you understand LexisNexis Risk Solutions and their offerings. Familiarise yourself with their solutions in risk assessment, especially in areas like Anti-Money Laundering and Fraud. This will help you speak confidently about how you can contribute to their goals.
✨Showcase Your Communication Skills
As an Inside Sales Representative, excellent communication is key. Prepare examples of how you've effectively engaged with clients in the past. Think about times when you resolved customer issues or identified growth opportunities, and be ready to share these stories.
✨Demonstrate Your Analytical Mindset
Be prepared to discuss how you analyse data to identify trends and opportunities. Bring examples of how your analytical skills have led to successful outcomes in previous roles. This will show that you can contribute to optimising client utilisation of products and services.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team dynamics, the tools they use for CRM, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.