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For Companies At a Glance
- Tasks: Provide top-notch customer support via phone and email, resolving inquiries and complaints.
- Company: Join LexisNexis Risk Solutions, a leader in risk assessment and customer service.
- Benefits: Enjoy competitive pay, flexible work options, and a supportive team environment.
- Why this job: Make a real difference by helping customers solve their problems every day.
- Qualifications: Experience in customer service, strong communication skills, and a positive attitude.
- Other info: Great opportunities for career growth in a dynamic and inclusive workplace.
The predicted salary is between 28800 - 43200 £ per year.
About the Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management.
About our Team
Our Customer Support Team is dedicated to supporting our valued customers. We provide excellence in our delivery of service through various channels of support. This includes detailed technical support, by phone, email and online chat. Our goal is to give our customers the information they need and deliver high quality assistance.
About the Role
As a Customer Contact Center Assistant, you will provide inbound/outbound phone and email customer support. Your expertise and experience will assist in the accurate processing of orders, bills, accounts, and service applications. Utilizing your excellent communication skills, you will troubleshoot and resolve customer complaints while maintaining high quality service standards.
Responsibilities
- Responding to customer inquiries promptly and efficiently
- Processing customer orders, bills, accounts, and applications
- Troubleshooting and resolving customer complaints
- Maintaining consistent service and quality standards
- Collaborating effectively with team members
- Improving processes and knowledge to enhance customer experience
Requirements
- Have some experience in a customer service or administrative role
- Have excellent written and verbal communication skills
- Be able to remain calm and professional in stressful situations
- Have a positive attitude and a passion for helping customers
- Have excellent problem-solving skills to efficiently resolve customer issues
- Be able to work well in a team environment, but also independently
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
Hybrid Customer Service Rep in Cardiff employer: LexisNexis Risk Solutions
Contact Detail:
LexisNexis Risk Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Customer Service Rep in Cardiff
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on LexisNexis Risk Solutions. Understand their services and values so you can show how you fit into their mission during your chat.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when it comes to troubleshooting and resolving customer complaints.
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise in your answers. Use examples from your past experiences to demonstrate how you've handled customer inquiries and maintained high service standards.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're keen and makes it easier for us to keep track of your progress. Plus, who doesn't love a smooth application process?
We think you need these skills to ace Hybrid Customer Service Rep in Cardiff
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about customer interaction, make sure your written application highlights your excellent communication skills. Use clear and concise language to demonstrate how you can effectively convey information.
Tailor Your Experience: We want to see how your past experiences relate to the role. Be specific about your previous customer service or administrative roles and how they’ve prepared you for this position. Don’t just list duties; show us the impact you made!
Stay Professional Yet Friendly: While we love a friendly vibe, remember to keep it professional in your application. Use a positive tone that reflects your passion for helping customers, but avoid being overly casual. Balance is key!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role without any hiccups.
How to prepare for a job interview at LexisNexis Risk Solutions
✨Know the Company Inside Out
Before your interview, take some time to research LexisNexis Risk Solutions. Understand their services, especially in customer support and risk assessment. This knowledge will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Customer Contact Center Assistant, communication is key. Prepare examples of how you've effectively communicated with customers in the past. Think about times when you resolved complaints or provided excellent service, and be ready to share those stories.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss specific instances where you've tackled customer issues. Highlight your problem-solving skills by explaining your thought process and the steps you took to resolve the situation. This will show that you can handle the challenges of the role.
✨Stay Calm Under Pressure
Customer service can be stressful, so it's important to convey your ability to remain calm. Think of a time when you faced a difficult situation and how you managed it. Sharing this will reassure the interviewer that you can maintain professionalism even in tough circumstances.
