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- Tasks: Deliver top-notch customer support and resolve inquiries with a positive attitude.
- Company: Leading risk solutions provider in Cardiff with a dynamic team.
- Benefits: Competitive pay, supportive work environment, and opportunities for growth.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Experience in customer service and strong communication skills.
- Other info: Join a collaborative team focused on enhancing customer satisfaction.
The predicted salary is between 30000 - 42000 £ per year.
A leading risk solutions provider in Cardiff is seeking a Customer Contact Center Assistant to deliver high-quality inbound and outbound customer support. Ideal candidates will have experience in a customer service role and demonstrate exceptional communication and problem-solving skills.
Responsibilities include processing orders and resolving customer complaints, all while maintaining professional standards of service. Join our dynamic team and contribute to enhancing customer experiences with your positive attitude and collaborative spirit.
Customer Support Specialist II in Cardiff employer: LexisNexis Risk Solutions
Contact Detail:
LexisNexis Risk Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist II in Cardiff
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the company on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. We can role-play with friends or use online resources to sharpen our problem-solving skills.
✨Tip Number 3
Show off your communication skills during the interview. Remember, it’s not just about what we say, but how we say it. Keep it clear, concise, and positive!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can tailor our application to highlight our customer support experience directly.
We think you need these skills to ace Customer Support Specialist II in Cardiff
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service roles. We want to see how you've handled customer inquiries and resolved issues in the past, so share specific examples that showcase your communication and problem-solving skills.
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the job description. We love seeing candidates who understand what we’re looking for and can demonstrate how they fit into our dynamic team.
Keep It Professional Yet Friendly: While we appreciate a casual tone, remember to maintain professionalism in your written application. Use clear language and avoid slang, but don’t be afraid to let your personality shine through – we’re all about positive attitudes here!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at LexisNexis Risk Solutions
✨Know the Company Inside Out
Before your interview, do some homework on the risk solutions provider. Understand their services, values, and recent news. This will not only impress them but also help you tailor your answers to show how you can contribute to their mission.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you successfully handled customer complaints or processed orders. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your problem-solving abilities.
✨Practice Active Listening
During the interview, demonstrate your communication skills by actively listening to the interviewer. Nod, ask clarifying questions, and summarise their points to show you’re engaged. This is crucial for a role in customer support, where understanding customer needs is key.
✨Bring a Positive Attitude
Your attitude can make a huge difference! Approach the interview with enthusiasm and a collaborative spirit. Share how you’ve worked well in teams before and how you can bring that positive energy to enhance customer experiences at the company.
