At a Glance
- Tasks: Lead a team to enhance customer experience through effective training and enablement strategies.
- Company: Join LexisNexis Risk Solutions, a leader in risk assessment and customer success.
- Benefits: Enjoy generous holidays, health benefits, and extensive learning resources.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by helping customers succeed with innovative solutions.
- Qualifications: Experience in customer enablement and exceptional people management skills required.
The predicted salary is between 50000 - 60000 £ per year.
About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help customers solve complex challenges across Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk Mitigation, and Customer Data Management. Learn more at risk.lexisnexis.com.
About the team: You will manage a team of 3 Customer Enablement Consultants, who partner closely with Sales, Customer Support, Product, and Technology to reduce reliance on reactive support, accelerate time‐to‐value, and measure success through training engagement, product usage, and customer readiness metrics.
About the role: The role is responsible for leading and scaling customer enablement capabilities to ensure customers successfully adopt, realise value from, and expand their use of our products and services. The Customer Enablement Manager is responsible for managing a team of specialists who deliver product enablement programmes, ensuring they are aligned to business priorities and customer outcomes. Working closely with Sales, Customer Support and Product, the manager ensures enablement initiatives reduce reliance on reactive support, accelerate time to value, and improve overall customer readiness and product adoption.
Responsibilities:
- Define and own the customer enablement strategy across onboarding, training, and product adoption for GUI, API, and batch customers.
- Ensure enablement programmes are scalable, repeatable, and aligned to customer journeys, business objectives, and product strategy.
- Oversee the creation and continuous improvement of customer education content, including guides, videos, release materials, and self‐service resources.
- Lead feature enablement and release education in partnership with Product, Engineering, and Sales to ensure customer‐ready launches.
- Lead, coach, and develop a team of Customer Enablement Specialists, setting clear objectives, performance expectations, and development plans.
- Partner closely with Sales and Customer Support to improve handovers, reduce repeat issues, increase self‐service adoption, and support renewals.
- Define, track, and report on enablement success metrics, using data and customer feedback to optimise programmes and inform product and process improvements.
Requirements:
- Proven experience leading customer enablement, customer success, training, or onboarding teams.
- Demonstrate exceptional people management skills, including coaching, performance management, and team development.
- Excellent written and verbal communication skills, with the ability to influence senior stakeholders and cross functional partners.
- Good understanding of instructional design principles and scalable learning approaches.
- Ability to translate complex technical products into clear customer value and use cases.
- Comfortable working with technical concepts and collaborating closely with Product and Engineering teams.
- Exceptional analytical skills with experience using data to measure impact and drive decision making.
- Excellent organisational and prioritisation skills, with the ability to manage multiple initiatives simultaneously.
- Experience operating in a matrixed or fast changing environment.
Working for you: We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Generous holiday allowance with the option to buy additional days.
- Health screening, eye care vouchers and private medical benefits.
- Wellbeing programs.
- Life assurance.
- Access to a competitive contributory pension scheme.
- Save As You Earn share option scheme.
- Travel Season ticket loan.
- Electric Vehicle Scheme.
- Optional Dental Insurance.
- Maternity, paternity and shared parental leave.
- Employee Assistance Programme.
- Access to emergency care for both the elderly and children.
- RECARES days, giving you time to support the charities and causes that matter to you.
- Access to employee resource groups with dedicated time to volunteer.
- Access to extensive learning and development resources.
- Access to employee discounts scheme via Perks at Work.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our form or please contact 1-855-833-5120.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
Customer Enablement Manager in Cardiff employer: LexisNexis Risk Solutions
At LexisNexis Risk Solutions, we pride ourselves on being an exceptional employer that prioritises employee well-being and professional growth. Our collaborative work culture fosters innovation and teamwork, while our comprehensive benefits package, including generous holiday allowances, health screening, and extensive learning resources, ensures that our employees feel valued and supported in their roles. Located in Cardiff, this position offers a unique opportunity to lead a dedicated team in driving customer success and product adoption, making a meaningful impact in the risk assessment industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Enablement Manager in Cardiff
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Knowing their customer enablement strategies will help you stand out and show you’re genuinely interested.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills can help improve customer readiness and product adoption. Keep it concise and impactful.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the team.
We think you need these skills to ace Customer Enablement Manager in Cardiff
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Enablement Manager role. Highlight your experience in customer success and training, and show how your skills align with our mission at StudySmarter.
Showcase Your Communication Skills:Since this role involves influencing stakeholders and collaborating with various teams, demonstrate your excellent written and verbal communication skills. Use clear examples in your application to illustrate how you've successfully communicated complex ideas in the past.
Quantify Your Achievements:When detailing your previous roles, use numbers to showcase your impact. Whether it’s improving customer adoption rates or reducing support queries, data-driven results will make your application stand out to us.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at LexisNexis Risk Solutions
✨Know Your Stuff
Before the interview, dive deep into LexisNexis Risk Solutions and their customer enablement strategies. Familiarise yourself with their products and services, especially how they help businesses tackle challenges like fraud and risk mitigation. This knowledge will show your genuine interest and help you connect your experience to their needs.
✨Showcase Your Leadership Skills
As a Customer Enablement Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on coaching and development. Be ready to discuss specific metrics or outcomes that demonstrate your impact on team performance and customer success.
✨Communicate Clearly
Excellent communication is key for this role. Practice articulating complex ideas simply and clearly. You might be asked to explain a technical concept, so think about how you would break it down for someone without a technical background. This will highlight your ability to translate technical jargon into customer-friendly language.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenges. Think of situations where you've had to improve customer readiness or product adoption. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
