At a Glance
- Tasks: Help customers thrive by creating engaging training and support resources.
- Company: Join LexisNexis Risk Solutions, a leader in risk assessment and customer experience.
- Benefits: Enjoy generous holidays, health perks, and a competitive pension scheme.
- Other info: Work remotely in a supportive environment with great career growth opportunities.
- Why this job: Make a real difference by empowering customers with knowledge and skills.
- Qualifications: Strong communication skills and ability to manage multiple projects.
The predicted salary is between 30000 - 40000 € per year.
About the Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help customers solve complex challenges across Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk Mitigation, and Customer Data Management.
You will work within a team of four, partnering closely with Sales, Customer Support, Product, and Technology to reduce reliance on reactive support, accelerate time‑to‑value, and measure success through training engagement, product usage, and customer readiness metrics.
You will be responsible for equipping customers with the knowledge, skills, and resources they need to successfully adopt and gain value from our products or services. This role designs and delivers scalable onboarding and training programs, creates self-service educational content such as guides, videos, and knowledge-base articles, and supports product adoption through feature enablement and release education.
- Create, maintain, and standardise customer education assets, including videos, guides, and best‑practice training materials.
- Build and maintain scalable self‑service resources (knowledge bases, FAQs) to enable customers to independently resolve common issues.
- Partner with Product and Engineering to support feature enablement and ensure customer‑ready releases.
- Collaborate with Customer Support and Sales to reduce repeat issues, support smooth handovers, and improve renewals and retention.
- Track and report on onboarding effectiveness, training engagement, product usage, and overall customer readiness metrics.
Benefits include:
- Generous holiday allowance with the option to buy additional days
- Health screening, eye care vouchers and private medical benefits
- Wellbeing programs
- Life assurance
- Access to a competitive contributory pension scheme
- Save As You Earn share option scheme
- Travel Season ticket loan
- Electric Vehicle Scheme
- Optional Dental Insurance
- Maternity, paternity and shared parental leave
- Employee Assistance Programme
- Access to emergency care for both the elderly and children
- RECARES days, giving you time to support the charities and causes that matter to you
- Access to employee discounts scheme via Perks at Work
Customer Advisor - Work From Home (remote) in Cardiff employer: LexisNexis Risk Solutions
LexisNexis Risk Solutions is an exceptional employer that prioritises employee well-being and professional growth, offering a flexible work-from-home environment. With generous benefits such as a competitive pension scheme, health screening, and wellbeing programmes, employees are supported both personally and professionally. The collaborative culture fosters innovation and teamwork, ensuring that every team member has the opportunity to contribute meaningfully while enjoying a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor - Work From Home (remote) in Cardiff
✨Tip Number 1
Network like a pro! Reach out to current employees at LexisNexis Risk Solutions on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing the ins and outs of their products and services. Show us that you understand how they help businesses tackle challenges in risk assessment. It’ll impress the hiring team!
✨Tip Number 3
Practice your customer service skills! Since this role is all about equipping customers, think of examples where you've helped others solve problems. We want to see your ability to communicate effectively and empathetically.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at LexisNexis Risk Solutions.
We think you need these skills to ace Customer Advisor - Work From Home (remote) in Cardiff
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Advisor role. Highlight your experience in customer education and support, and show us how you can help our customers get the most out of our products.
Showcase Your Skills:We want to see your skills in action! Include examples of any training programs or educational content you've created before. This will help us understand how you can contribute to our team and improve customer experience.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point, so we can easily see why you're a great fit for us.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at LexisNexis Risk Solutions
✨Know the Company Inside Out
Before your interview, make sure you research LexisNexis Risk Solutions thoroughly. Understand their products, services, and the specific challenges they address in risk assessment. This will not only show your interest but also help you tailor your answers to align with their mission.
✨Showcase Your Communication Skills
As a Customer Advisor, effective communication is key. Prepare examples of how you've successfully communicated complex information in the past. Think about times when you’ve created training materials or helped customers understand a product—these stories will resonate well.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss how you've tackled challenges in previous roles. LexisNexis values proactive solutions, so think of instances where you’ve identified issues before they escalated and how you implemented effective solutions.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about their onboarding processes, team dynamics, and how they measure success in customer education. This shows that you’re genuinely interested in the role and eager to contribute.
