At a Glance
- Tasks: Create engaging training content and support customers in using our innovative solutions.
- Company: Join LexisNexis Risk Solutions, a leader in risk assessment and customer experience.
- Benefits: Generous holiday, health perks, wellbeing programs, and a competitive pension scheme.
- Other info: Remote work with opportunities for personal growth and community support.
- Why this job: Make a real impact by helping customers succeed with our cutting-edge products.
- Qualifications: Strong communication skills and ability to manage multiple projects.
The predicted salary is between 30000 - 40000 € per year.
About the Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help customers solve complex challenges across Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk Mitigation, and Customer Data Management.
You will work within a team of four, partnering closely with Sales, Customer Support, Product, and Technology to reduce reliance on reactive support, accelerate time‑to‑value, and measure success through training engagement, product usage, and customer readiness metrics.
You will be responsible for equipping customers with the knowledge, skills, and resources they need to successfully adopt and gain value from our products or services. This role designs and delivers scalable onboarding and training programs, creates self-service educational content such as guides, videos, and knowledge-base articles, and supports product adoption through feature enablement and release education.
- Create, maintain, and standardise customer education assets, including videos, guides, and best‑practice training materials.
- Build and maintain scalable self‑service resources (knowledge bases, FAQs) to enable customers to independently resolve common issues.
- Partner with Product and Engineering to support feature enablement and ensure customer‑ready releases.
- Collaborate with Customer Support and Sales to reduce repeat issues, support smooth handovers, and improve renewals and retention.
- Track and report on onboarding effectiveness, training engagement, product usage, and overall customer readiness metrics.
Benefits include:
- Generous holiday allowance with the option to buy additional days.
- Health screening, eye care vouchers and private medical benefits.
- Wellbeing programs.
- Life assurance.
- Access to a competitive contributory pension scheme.
- Save As You Earn share option scheme.
- Travel Season ticket loan.
- Electric Vehicle Scheme.
- Optional Dental Insurance.
- Maternity, paternity and shared parental leave.
- Employee Assistance Programme.
- Access to emergency care for both the elderly and children.
- RECARES days, giving you time to support the charities and causes that matter to you.
- Access to employee discounts scheme via Perks at Work.
Customer Administrator - Home Based (remote) in Cardiff employer: LexisNexis Risk Solutions
LexisNexis Risk Solutions is an exceptional employer that prioritises employee well-being and professional growth, offering a comprehensive benefits package including generous holiday allowances, health screening, and a competitive pension scheme. Our collaborative work culture fosters innovation and teamwork, allowing you to make a meaningful impact while working remotely. With ample opportunities for training and development, you will be equipped to thrive in your role as a Customer Administrator, all while contributing to solutions that help businesses navigate complex challenges.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Administrator - Home Based (remote) in Cardiff
✨Tip Number 1
Network like a pro! Reach out to people in the industry, join relevant groups on LinkedIn, and don’t be shy about asking for informational interviews. The more connections you make, the better your chances of landing that Customer Administrator role.
✨Tip Number 2
Prepare for those interviews by researching LexisNexis Risk Solutions inside out. Understand their products and services, especially how they help with risk assessment. This will show you’re genuinely interested and ready to contribute from day one.
✨Tip Number 3
Practice your responses to common interview questions, but also be ready for situational ones. Think about how you would handle onboarding challenges or improve customer education resources. We want to see your problem-solving skills in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re keen on being part of our team at StudySmarter and ready to dive into the role.
We think you need these skills to ace Customer Administrator - Home Based (remote) in Cardiff
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Administrator role. Highlight your relevant experience in customer education and support, and show us how you can help our customers thrive with our products.
Showcase Your Skills:We want to see your skills in action! Include examples of how you've created training materials or self-service resources in the past. This will help us understand how you can contribute to our mission of enhancing customer experience.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at LexisNexis Risk Solutions
✨Know the Company Inside Out
Before your interview, make sure you research LexisNexis Risk Solutions thoroughly. Understand their products, services, and the specific challenges they address in risk assessment. This will not only show your interest but also help you tailor your answers to align with their mission.
✨Showcase Your Training Skills
Since the role involves designing and delivering training programs, be prepared to discuss your experience in creating educational content. Bring examples of guides or training materials you've developed in the past, and be ready to explain how they helped users.
✨Demonstrate Collaboration
This position requires working closely with various teams like Sales and Customer Support. Think of examples from your previous roles where you successfully collaborated with others to achieve a common goal. Highlight your communication skills and ability to work in a team.
✨Prepare for Metrics Discussion
The job involves tracking onboarding effectiveness and customer readiness metrics. Be ready to discuss how you've measured success in previous roles. Bring data or examples that illustrate your ability to analyse and report on training engagement and product usage.
