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For Companies At a Glance
- Tasks: Deliver top-notch customer service via phone, email, and live chat.
- Company: Join LexisNexis Risk Solutions, a leader in risk assessment.
- Benefits: Enjoy hybrid work, competitive pay, and ongoing training.
- Why this job: Be the first point of contact and make a real difference for customers.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Dynamic team environment with opportunities for growth and development.
The predicted salary is between 30000 - 42000 £ per year.
Location: Cardiff – hybrid minimum 2 days in office
About LexisNexis Risk Solutions
LexisNexis Risk Solutions is a trusted partner in risk assessment. Our Business Services vertical offers solutions that help businesses of all sizes drive revenue growth, maximize operational efficiencies, and improve customer experience. We address challenges in Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation, and Customer Data Management.
About Our Team
Our Cardiff-based team provides consumer support for Crediva, Consumer Rights, and UK Insurance. As the first point of contact for our customers, we play a critical role in creating a positive first impression. We manage data queries and requests under GDPR, ensuring all queries are ticketed, investigated, and escalated as needed. Our team coordinates with multiple key stakeholders daily, driving change and enhancing our ways of working.
About the Role
As a Consumer Support Advisor, you will be an essential member of our team, working with diverse technologies and disciplines. You will thrive in a friendly environment and benefit from our investment in staff.
Responsibilities
- Deliver excellent service across various customer channels (telephony, email, live chat).
- Manage the lifecycle of all requests, ensuring satisfactory resolution within SLA.
- Collaborate with colleagues and act as a liaison to ensure necessary actions are taken and updates provided.
- Develop detailed process and procedural documentation.
- Acquire product knowledge to understand how our customers use our products and services.
- Proactively identify process and procedure improvements.
- Build strong relationships with other business units and teams, including Data Protection, Insurance, and Customer Support.
Requirements
- Excellent customer service skills and a passion for relationship building.
- Strong communication skills, both written and verbal.
- Attention to detail and strong problem-solving abilities.
- Experience working towards targets and meeting strict deadlines and service level agreements.
- Understanding of GDPR obligations, Consumer Duty, and other regulatory requirements.
- Strong organizational skills.
- Ability to stay calm under pressure and demonstrate empathy.
- Experience in the Regulated Services industry.
- Previous administrative role experience.
- Familiarity with task management tools such as JIRA.
- Experience handling and resolving escalated support queries.
Consumer Services Assistant in Cardiff employer: LexisNexis Risk Solutions
Contact Detail:
LexisNexis Risk Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Consumer Services Assistant in Cardiff
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on LexisNexis Risk Solutions. Understand their values, products, and the specific role you're applying for. This will help you tailor your answers and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills align with the Consumer Services Assistant role, especially your customer service experience and problem-solving abilities.
✨Tip Number 3
Show off your soft skills! During the interview, highlight your communication skills and ability to build relationships. Share examples of how you've successfully managed customer queries or collaborated with teams in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Consumer Services Assistant in Cardiff
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Consumer Services Assistant role. Highlight your customer service skills and any relevant experience that aligns with what we do at LexisNexis Risk Solutions.
Showcase Your Communication Skills: Since strong communication is key for this position, use clear and concise language in your application. We want to see how you express yourself, so don’t hold back on showcasing your written skills!
Demonstrate Problem-Solving Abilities: In your application, share examples of how you've tackled challenges in previous roles. We love seeing candidates who can think on their feet and come up with effective solutions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at LexisNexis Risk Solutions
✨Know Your Stuff
Make sure you understand the role of a Consumer Services Assistant and the key responsibilities involved. Familiarise yourself with LexisNexis Risk Solutions, their services, and how they impact customer experience. This will help you answer questions confidently and show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your excellent customer service skills. Think about times when you resolved issues or built strong relationships with customers. Be ready to discuss how you handle difficult situations and maintain a positive attitude under pressure.
✨Brush Up on GDPR Knowledge
Since the role involves managing data queries under GDPR, it’s crucial to have a solid understanding of these regulations. Be prepared to discuss how you would ensure compliance and protect customer data while delivering exceptional service.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, company culture, and opportunities for growth. This shows that you’re not just interested in the job, but also in how you can contribute to and grow within the company.
