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For Companies At a Glance
- Tasks: Support customer engagement and optimise their experience with RiskNarrative.
- Company: Join LexisNexis Risk Solutions, a leader in risk assessment and customer solutions.
- Benefits: Enjoy generous holidays, health perks, wellbeing programs, and employee discounts.
- Why this job: Be part of a dynamic team that drives customer success and innovation.
- Qualifications: Experience in customer engagement or SaaS, with strong analytical and relationship skills.
- Other info: Fluent French or Russian is a plus; flexible working options available.
The predicted salary is between 36000 - 60000 £ per year.
About the Business:
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com
About the Team:
The Customer Engagement team acts as a centre of excellence for the LexisNexis® RiskNarrative® product, responsible for delivering Strategic Engagement Services to customers throughout their lifecycle. RiskNarrative brings powerful automation under total control, uniting fraud detection, financial crime prevention, compliance and risk management across the entire customer lifecycle for our customers.
About the Role:
You will support the ongoing management and optimisation of existing customers of RiskNarrative. You will be responsible for the coordination and delivery of technical and operational activity. This involves working cross functionally with Sales, Product Management, Software Engineering, Professional Services and Support.
Responsibilities:
- Delivering an outstanding customer experience for our customers to maximize their value and ROI from RiskNarrative
- Managing a portfolio of customers and ensuring all strategic engagement services deliverables are met
- Being an expert in RiskNarrative’s product suite and bespoke customer use cases to provide valuable insight and guidance
- Identifying areas for optimisation of the platform through regular reviews, analysing data to drive insights and clearly presenting to customers
- Working collaboratively with customers to understand specific business needs and ensure the solutions configured in RiskNarrative deliver against their ongoing business objectives
- Defining, building and delivering strategic roadmaps to meet strategic business goals, working closely with Account Management
- Leading regular configuration, optimization, training and delivery projects
- Collaborating with cross-functional teams to identify and represent customer needs and developing solutions
- Delivering regular strategic service reviews regarding performance and tracking against objectives to customers and internal stakeholders.
Requirements:
- Have experience in a similar role (customer engagement / success/ saas platforms), managing technical projects
- Have exceptional technical or analytical experience,; confident working with APIs, SQL etc
- Have expert customer relationship skills and a client-first focused approach to working with a range of stakeholders
- Have problem-solving and investigative skills with high attention to detail
- Able to handle multiple streams of work simultaneously
- Able to react well to rapidly changing requirements with a positive attitude
- Able to meet deadlines while delivering an exceptional customer experience
- Having experience working in the financial crime & fraud sector is beneficial, however not essential
- Having Fluent French or Russian speakers would be beneficial however not required
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Generous holiday allowance with the option to buy additional days
- Health screening, eye care vouchers and private medical benefits
- Wellbeing programs
- Life assurance
- Access to a competitive contributory pension scheme
- Save As You Earn share option scheme
- Travel Season ticket loan
- Electric Vehicle Scheme
- Optional Dental Insurance
- Maternity, paternity and shared parental leave
- Employee Assistance Programme
- Access to emergency care for both the elderly and children
- RECARES days, giving you time to support the charities and causes that matter to you
- Access to employee resource groups with dedicated time to volunteer
- Access to extensive learning and development resources
- Access to employee discounts scheme via Perks at Work
Learn more about the LexisNexis Risk team and how we work here
Associate Customer Engagement Manager employer: LexisNexis Risk Solutions
Contact Detail:
LexisNexis Risk Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Customer Engagement Manager
✨Tip Number 1
Familiarise yourself with the RiskNarrative product suite. Understanding its features and how it benefits customers will allow you to speak confidently about it during interviews and demonstrate your expertise in customer engagement.
✨Tip Number 2
Network with current or former employees of LexisNexis Risk Solutions. They can provide valuable insights into the company culture and expectations for the Associate Customer Engagement Manager role, which can help you tailor your approach.
✨Tip Number 3
Showcase your analytical skills by preparing examples of how you've used data to drive customer insights in previous roles. This will highlight your ability to optimise customer experiences and align with the responsibilities of the position.
✨Tip Number 4
Demonstrate your problem-solving abilities by preparing scenarios where you've successfully managed multiple projects or adapted to changing requirements. This will illustrate your capability to thrive in a dynamic environment like LexisNexis.
We think you need these skills to ace Associate Customer Engagement Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Associate Customer Engagement Manager position. Understand the key responsibilities and required skills, especially those related to customer engagement and technical project management.
Tailor Your CV: Customise your CV to highlight relevant experience in customer engagement, SaaS platforms, and any technical skills such as working with APIs or SQL. Use specific examples that demonstrate your ability to manage customer relationships and deliver exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer engagement and your understanding of the financial crime and fraud sector. Mention how your skills align with the responsibilities outlined in the job description and express your enthusiasm for contributing to LexisNexis Risk Solutions.
Highlight Relevant Experience: In your application, emphasise any previous roles where you managed technical projects or worked cross-functionally with teams. Provide concrete examples of how you have optimised customer experiences and delivered value in past positions.
How to prepare for a job interview at LexisNexis Risk Solutions
✨Know the Product Inside Out
Familiarise yourself with the RiskNarrative product suite and its features. Be prepared to discuss how these solutions can address customer needs and improve their experience, as this will demonstrate your expertise and commitment to the role.
✨Showcase Your Analytical Skills
Since the role requires technical and analytical experience, be ready to share examples of how you've used data analysis in previous roles. Discuss any experience you have with APIs or SQL, as this will highlight your technical proficiency.
✨Emphasise Customer-Centric Approach
Prepare to talk about your experience in managing customer relationships and how you prioritise their needs. Use specific examples to illustrate how you've successfully engaged with clients and delivered exceptional service.
✨Demonstrate Adaptability
The ability to handle multiple streams of work and adapt to changing requirements is crucial. Share instances where you've successfully managed competing priorities or adapted your approach in response to new information or challenges.
