At a Glance
- Tasks: Validate orders and ensure accurate billing in Salesforce while collaborating with the Fulfilment team.
- Company: Join LexisNexis Risk Solutions, a leader in risk management and analytics.
- Benefits: Enjoy generous holidays, health perks, and a competitive pension scheme.
- Other info: Access extensive learning resources and volunteer opportunities for personal growth.
- Why this job: Be part of a dynamic team making a real impact in customer support.
- Qualifications: Experience with Salesforce or similar CRM, strong attention to detail, and multitasking skills.
The predicted salary is between 30000 - 40000 £ per year.
LexisNexis Risk Solutions is a leader in providing essential information that helps customers across industries and government predict, assess and manage risk. Combining cutting‑edge technology, unique data and advanced analytics, Risk Solutions provides products and services that address evolving client needs in the risk sector while upholding the highest standards of security and privacy.
Our International Fulfilment team is responsible for the sales order processing and product fulfilment for an internationally based sales team. We handle orders from the point of submission in Salesforce.com through to invoicing. We create billing for the contracts to ensure accurate product fulfilment, invoicing, and timely revenue recognition.
You will be responsible for the order validation process in Salesforce.com up until invoicing. You will work as a member of the International Fulfilment team ensuring workflows are maintained in keeping with established audit requirements. You should be able to prioritise multiple tasks while managing your own workload to ensure ongoing success.
Responsibilities:- Working within established KPI’s ensuring accuracy for all quotes to deliver accurate billing and revenue recognition.
- Establishing relationships with relevant Sales personnel and other internal stakeholders to ensure governance for order entry, data integrity of CRM and billing systems.
- Collaborating with Fulfilment team to ensure workflows and best practice are maintained in line with established audit requirements.
- Establishing solid working relationships with all Fulfilment teams to ensure consistency of first class support for all International LNRS customers.
- Be able to multi-task effectively within agreed upon deadlines whilst managing own workload.
- Have the ability to work well under pressure and deadlines whilst being flexible.
- Display excellent attention to detail and critical thinking.
- Have excellent working knowledge of Salesforce or similar CRM system.
- Be proficient in using Microsoft Office package.
- Have a positive, collaborative mindset and a desire to deliver real business value to our customers.
- Generous holiday allowance with the option to buy additional days.
- Health screening, eye care vouchers and private medical benefits.
- Access to a competitive contributory pension scheme.
- Save As You Earn share option scheme.
- Travel Season ticket loan.
- Electric Vehicle Scheme.
- Maternity, paternity and shared parental leave.
- Employee Assistance Programme.
- Access to emergency care for both the elderly and children.
- RECARES days, giving you time to support the charities and causes that matter to you.
- Access to employee resource groups with dedicated time to volunteer.
- Access to extensive learning and development resources.
- Access to employee discounts scheme via Perks at Work.
Account Support Representative employer: LexisNexis Risk Solutions
LexisNexis Risk Solutions is an exceptional employer, offering a dynamic work environment where innovation meets collaboration. With a strong focus on employee growth, the company provides extensive learning resources and generous benefits, including a competitive pension scheme and health perks, all while fostering a culture of support and community engagement. Located within a global network, employees enjoy the unique advantage of contributing to meaningful projects that help clients manage risk effectively.
StudySmarter Expert Advice🤫
We think this is how you could land Account Support Representative
✨Tip Number 1
Network like a pro! Reach out to current employees at LexisNexis Risk Solutions on LinkedIn. A friendly message can go a long way in getting insider info and maybe even a referral.
✨Tip Number 2
Prepare for the interview by understanding their products and services. Dive into how they use technology and data analytics to manage risk. This shows you’re genuinely interested and ready to contribute.
✨Tip Number 3
Practice your responses to common interview questions, especially around multi-tasking and working under pressure. Use examples from your past experiences that highlight your skills in these areas.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Account Support Representative
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Account Support Representative role. Highlight your experience with Salesforce and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Attention to Detail:Since this role requires excellent attention to detail, include examples in your application that demonstrate your ability to manage data accurately. We love candidates who can spot the little things that make a big difference!
Highlight Your Multi-tasking Skills:The ability to juggle multiple tasks is key for this position. Share specific instances where you've successfully managed competing priorities. We appreciate candidates who thrive under pressure and can keep everything on track!
Apply Through Our Website:We encourage you to submit your application through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at LexisNexis Risk Solutions
✨Know Your Stuff
Familiarise yourself with LexisNexis Risk Solutions and their role in the risk sector. Understand their products, services, and how they use technology and data to help clients. This knowledge will show your genuine interest and help you answer questions more effectively.
✨Master Salesforce
Since you'll be working with Salesforce.com, make sure you brush up on your skills with this CRM system. Be prepared to discuss your experience with it and how you've used it in past roles. If you can share specific examples of how you’ve improved processes or accuracy using Salesforce, even better!
✨Show Off Your Multi-tasking Skills
The role requires juggling multiple tasks under pressure, so be ready to demonstrate your ability to prioritise and manage your workload. Think of examples from previous jobs where you successfully handled competing deadlines and how you maintained accuracy while doing so.
✨Build Relationships
Emphasise your collaborative mindset and ability to establish relationships with sales personnel and other stakeholders. Prepare to discuss how you’ve worked with teams in the past to ensure smooth workflows and support for customers. Highlight any experiences that showcase your communication skills and teamwork.
