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For Companies At a Glance
- Tasks: Deliver bespoke data management solutions and support customer needs using powerful software.
- Company: Join LexisNexis Risk Solutions, a leader in risk assessment and customer data management.
- Benefits: Enjoy a full-time role with opportunities for growth and skill development.
- Why this job: Be part of a dynamic team that values innovation and customer satisfaction while making a real impact.
- Qualifications: Strong consultative skills, data literacy, and the ability to communicate effectively with diverse audiences.
- Other info: This is an entry-level position perfect for recent graduates or those looking to start their career.
The predicted salary is between 30000 - 50000 £ per year.
Join to apply for the Technical Solutions Consultant - Customer Data Management role at LexisNexis Risk Solutions Healthcare.
About the Business:
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management.
About the team:
The role will report into the Head of Managed Services – Managed Services is an operation responsible for handling customer data, processing it through our products, services and people, and supplying up to date information back to our customers on their consumer base.
About The Role:
The Technical Solutions Consultant – CDM (Customer Data Management) position is a newly created role responsible for delivering bespoke data management solutions to our customers. The role will provide solutions to a customer’s specific use case whilst understanding our matching logic and products and using that knowledge to shape the solution. This will include understanding customer’s use cases and permitted purposes and then translating what a customer needs to what is available to them. The role will also provide escalation support to create, sustain, and enhance customer-generated revenue for the Managed Services team.
The TSC will have access to powerful software and applications that will aid the solving of data manipulation issues, and they will utilise their own data literacy and harness the available functionality to create successful outcomes for our customers via seamless internal process. To hit our proposed targets in 2025 we will have to increase our efficiency in terms of project delivery as we will be engaging with more customers than in previous years.
Responsibilities:
- Processing complex files and building bespoke solutions for customers.
- Marrying customer need/expectation directly to operational process – how can we ensure Ops process maximises the positive impact on the customer, and balances business and customer need.
- Work with stakeholders across the Operation, VSC function, Sales teams and Customers on any given new opportunity development, to avoid disconnects, mistakes and delays as we engage and onboard a new customer.
- Use available software and applications to ensure projects are delivered as efficiently as possible, overcoming formatting challenges, improve our Quality Assurance approach on files, streamline operational process, and meet prospective customers’ use cases and then implemented successfully to meet/surpass customer expectation.
- Develop an expert understanding of our Products, with the aim of explaining output in detail to customers and make recommendations on what will meet their needs.
- Data analysis and investigation to address customer queries or concerns regarding their outcomes.
- Upskilling the operational team to be able to hand off bespoke process into BAU.
- Process improvement – assessing current process and looking for streamlining or automation opportunities, reduce risk, or improve accuracy and efficiency.
Requirements:
- Excellent consultative skills with the ability to collaborate and to explore options.
- Good data literacy skills - someone who understands how to manipulate, interrogate data, and present results back in clear concise way.
- Demonstrate knowledge of the concepts/language that evidences this literacy, such as Data Studio programs, SQL, advanced Excel etc. and deploy this knowledge to effectively resolve issues, while valuing customer needs as high priority.
- Be able to demonstrate a logical and innovative approach to problem solving and data manipulation.
- Comfortable in building solutions into a specific output.
- Works independently and is curious and proactive in relation to shaping their role, owning their responsibilities and delivering outcomes.
- Advanced oral and written communication skills - must be able to communicate data concepts to both technical and non-technical audiences, including the ability to deliver customer presentations and performance/results analysis.
Technical Solutions Consultant - Customer Data Management employer: LexisNexis Risk Solutions Healthcare
Contact Detail:
LexisNexis Risk Solutions Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Solutions Consultant - Customer Data Management
✨Tip Number 1
Familiarise yourself with the specific data management tools and software mentioned in the job description, such as SQL and Data Studio. Being able to demonstrate your proficiency in these tools during discussions can set you apart from other candidates.
✨Tip Number 2
Prepare to discuss real-world examples of how you've successfully solved complex data manipulation issues in previous roles. This will showcase your problem-solving skills and your ability to deliver bespoke solutions tailored to customer needs.
✨Tip Number 3
Network with current or former employees of LexisNexis Risk Solutions to gain insights into the company culture and expectations for the Technical Solutions Consultant role. This insider knowledge can help you tailor your approach during interviews.
✨Tip Number 4
Practice explaining complex data concepts in simple terms, as you'll need to communicate effectively with both technical and non-technical audiences. This skill is crucial for the role and can be demonstrated through mock presentations or discussions with friends.
We think you need these skills to ace Technical Solutions Consultant - Customer Data Management
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Technical Solutions Consultant role. Focus on your data literacy, consultative skills, and any experience with customer data management.
Craft a Compelling Cover Letter: In your cover letter, explain why you're interested in the role at LexisNexis Risk Solutions. Discuss how your background in data manipulation and problem-solving can contribute to their goals, particularly in delivering bespoke solutions.
Showcase Your Technical Skills: Be specific about your technical skills in your application. Mention your proficiency in SQL, Data Studio programs, and advanced Excel, and provide examples of how you've used these tools to solve problems or improve processes.
Demonstrate Communication Skills: Highlight your ability to communicate complex data concepts clearly. Provide examples of past experiences where you successfully presented data findings to both technical and non-technical audiences, as this is crucial for the role.
How to prepare for a job interview at LexisNexis Risk Solutions Healthcare
✨Understand the Role
Before the interview, make sure you thoroughly understand the responsibilities of a Technical Solutions Consultant in Customer Data Management. Familiarise yourself with LexisNexis Risk Solutions' products and how they relate to customer data management.
✨Showcase Your Data Literacy
Be prepared to discuss your experience with data manipulation and analysis. Highlight your skills in SQL, advanced Excel, or any relevant data studio programs, and be ready to provide examples of how you've used these tools to solve problems.
✨Demonstrate Consultative Skills
Since this role requires excellent consultative skills, practice articulating how you would approach understanding a customer's needs. Think of examples where you've successfully collaborated with stakeholders to deliver tailored solutions.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about your problem-solving approach. Prepare to discuss specific challenges you've faced in previous roles, how you approached them, and the outcomes. This will demonstrate your logical and innovative thinking.
