At a Glance
- Tasks: Deliver tailored onboarding solutions for new business customers using innovative platforms.
- Company: Join LexisNexis Risk Solutions, a leader in risk assessment and customer experience.
- Benefits: Enjoy generous holiday allowance, health benefits, and extensive learning resources.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by helping businesses tackle financial crime challenges.
- Qualifications: Experience with SaaS products and knowledge of financial crime is essential.
The predicted salary is between 45000 - 55000 £ per year.
About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management.
About our Team: You will be part of a London based team delivering implementations for LexisNexis Risk Solutions clients across EMEA.
About the role: This role focuses on delivering tailored onboarding solutions for new business customers using the RiskNarrative Digital Onboarding & Financial Crime platform. You will act as a trusted advisor, combining platform configuration expertise with technical guidance, including supporting clients’ technical teams through API integration and development. Working closely with Client Directors and stakeholders, you will gather and translate requirements into effective solutions, provide training and strategic insight, and help shape customers’ financial crime approaches. The role balances hands-on configuration with technical collaboration, ensuring a seamless onboarding experience and excellent customer service throughout the full lifecycle.
Responsibilities:
- Delivering bespoke onboarding requirements of new business customers to the RiskNarrative Digital Onboarding & Financial Crime platform.
- Using your expertise in RiskNarrative’s product suite to provide valuable insight and guidance to customers.
- Presenting, analysing, problem solving, training and configuring the RiskNarrative platform.
- Working closely with the Client Director on dedicated customer accounts to offer a pro-active and excellent customer service.
- Working closely with customers to develop financial crime strategies.
- Configuring the RiskNarrative platform in a way that will best enable customers to achieve their objectives.
- Gathering client requirements by asking the right questions.
- Documenting details to configure our systems whilst liaising with internal and external stakeholders.
- Supporting and guiding business customers through the full lifecycle of onboarding, meeting timescale requirements.
Requirements:
- Experience of implementing & configuring bespoke customer SaaS products.
- Demonstrate knowledge of using REST API for integrating SaaS platforms, familiar with JSON, XML & Webhooks.
- Have financial Crime knowledge/experience as an analyst, investigator or similar in at least one of the below areas; Application Fraud, Transaction Fraud, KYC, AML, Data or Credit.
- Demonstrate excellent teamwork and verbal and written communication skills.
- Ability to work closely with customers at all levels, investigator to C Suite.
- Have ability to handle multiple streams of work simultaneously.
- Show ability to meet deadlines to meet client performance guarantees and service level agreements while delivering exceptional customer service.
Working for you:
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Generous holiday allowance with the option to buy additional days.
- Health screening, eye care vouchers and private medical benefits.
- Wellbeing programs.
- Life Assurance.
- Access to a competitive contributory pension scheme.
- Save As You Earn share option scheme.
- Travel Season ticket loan.
- Electric Vehicle Scheme.
- Optional Dental Insurance.
- Maternity, paternity and shared parental leave.
- Employee Assistance Programme.
- Access to emergency care for both the elderly and children.
- RECARES days, giving you time to support the charities and causes that matter to you.
- Access to employee resource groups with dedicated time to volunteer.
- Access to extensive learning and development resources.
- Access to employee discounts scheme via Perks at Work.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
Professional Services Consultant employer: LexisNexis Risk Solutions Group
At Cirium, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As a Client Engagement & Transition Manager, you'll have the unique opportunity to shape a new team while leveraging cutting-edge technologies like AI and automation to enhance customer experiences. With a strong commitment to employee growth and well-being, we provide tailored benefits and a supportive environment that empowers you to thrive in your career.
Contact Details:
LexisNexis Risk Solutions Group Recruitment Team
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We think this is how you could land Professional Services Consultant
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