About the Business:LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, .About the Team:Are you looking to join an industry-leading sales organisation? Our sales team is dedicated to partnering with organisations to address and solve complex risk problems. At LexisNexis Risk Solutions, we pride ourselves in providing solutions that directly impact our customers' ability to mitigate and manage risk.About the Role:The role involves ensuring customer success and supporting growth beyond planned targets within the assigned territory. Key responsibilities include retaining and renewing existing business, developing relationships, identifying training needs, and spotting up-sell and cross-sell opportunities to refer to the regional sales representative. Additionally, the position focuses on optimising clients' utilisation of our products and services.In this role, you’ll hold a book of existing customers who you’ll manage through their lifecycle, ensuring on time renewals, creating upsell opportunities where you’ll drive additional transactional usage or additional user licenses to increase revenue. Through relationship building, customer training, and customer maintenance you will be responsible for retaining the book while driving incremental revenue.Responsibilities:Delivering exceptional relationship management and client supportNurturing the assigned book of business and identify growth opportunities where applicableMeeting assigned targets for renewals and incremental revenueIdentifying client training requirements and maintaining accurate records of training deliveredProviding quarterly updates to leadershipUpdating all opportunities in CRM timelyEnsuring that end users are effectively on boarded within the stated SLARequirements:Have ability to manage a book of customersProficient in Spanish and Portuguese Have excellent communication and interpersonal skills to effectively engage with customersBe proactive and empathetic in addressing customer concerns and resolving issuesPossess excellent analytical and problem-solving abilities to identify trends and opportunitiesBe adaptable and able to collaborate effectively with cross-functional teamsBe results-driven with a focus on delivering exceptional customer satisfaction and driving revenue growthBe detail-oriented and capable of managing multiple tasks and priorities effectivelyBe proficient in using customer relationship management (CRM) software, experience in SalesForce is desired but not requiredWorking for You:We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:Generous holiday allowance with the option to buy additional daysHealth screening, eye care vouchers, and private medical benefitsWellbeing programs and life assuranceAccess to a competitive contributory pension schemeSave As You Earn share option schemeTravel season ticket loan and Electric Vehicle SchemeOptional dental insuranceMaternity, paternity, and shared parental leaveEmployee Assistance ProgrammeAccess to emergency care for both the elderly and childrenRECARES days, giving you time to support charities and causes that matter to youEmployee resource groups with dedicated volunteering timeAccess to extensive learning and development resourcesEmployee discounts through the Perks at Work schemeLearn more about the LexisNexis Risk team and how we work here. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.Please read our Candidate Privacy Policy.We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.USA Job Seekers:EEO Know Your Rights.SummaryLocation: UK - London (Bishopsgate)Type: Full time
Account Executive employer: LexisNexis Risk Solutions Group
At Cirium, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As a Client Engagement & Transition Manager, you'll have the unique opportunity to shape a new team while leveraging cutting-edge technologies like AI and automation to enhance customer experiences. With a strong commitment to employee growth and well-being, we provide tailored benefits and a supportive environment that empowers you to thrive in your career.
Contact Details:
LexisNexis Risk Solutions Group Recruitment Team
