At a Glance
- Tasks: Lead UX strategy and design for innovative AI-first enterprise products.
- Company: Join LexisNexis, a diverse and inclusive employer committed to innovation.
- Benefits: Enjoy country-specific benefits and a supportive work environment.
- Other info: Opportunity to build a high-performing team and drive impactful design.
- Why this job: Shape the future of user experience in cutting-edge technology.
- Qualifications: 10+ years in UX design with leadership experience in B2B software.
The predicted salary is between 80000 - 100000 £ per year.
This job is with LexisNexis Legal & Professional®, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Interested in leading a modern UX organization shaping AI-first and agentic enterprise products? Do you thrive building design systems, research capability, and high-performing teams that scale product quality and delivery speed?
About our Team
We are building a stronger, more unified User Experience, Design and Innovation (UEDI) function across a growing product portfolio spanning AI-enabled workflows, data-rich products, and domain-specific enterprise solutions. As we evolve, we need UX to be a strategic capability—not just a downstream design service—helping teams deliver clearer, more differentiated end-to-end experiences and ensuring AI and data-heavy products remain usable, trustworthy, and valuable for real users.
About the Role
As Director of User Experience, Design and Innovation (UEDI), you will lead the user experience strategy and design capability across the portfolio, bringing together product design, interaction design, UX research, design systems, and innovation practices. You will partner closely with Product, Engineering, Product Operations, and Strategy to shape experiences from discovery through delivery—especially as we build AI-first and agentic experiences where trust, explainability, workflow fit, and user control are critical to adoption.
Responsibilities:
- Set the UX vision, strategy, and operating model across the product portfolio.
- Lead end-to-end product and interaction design for enterprise workflows, analytics experiences, and AI-enabled interfaces.
- Build and scale a UX research and insight capability that informs roadmap and prioritization decisions.
- Develop and govern design systems, reusable patterns, and standards to improve consistency and speed delivery.
- Shape AI-first and agentic experiences (conversational flows, guided workflows, trust signals, explainability, and user control).
- Raise the bar on user understanding through personas, journey mapping, usability testing, and evidence-based design.
- Recruit, develop, and lead a high-performing team of designers, researchers, and UX leaders.
- Partner with Product, Engineering, Product Operations, and Strategy leaders to align design priorities with business outcomes.
- Drive innovation practices (exploration, prototyping, and future-state experience design) to de-risk bets and accelerate learning.
- Ensure experiences are intuitive, effective, and trusted across a complex, multi-domain portfolio.
Requirements:
- 10+ years of experience in UX, product design, service design, or related disciplines.
- Experience with AI-powered, conversational, or agentic product experiences (trust, explainability, and user control).
- Proven leadership in B2B/enterprise software, workflow tools, analytics, or data-intensive products.
- Experience building and scaling design organizations (operating model, talent, standards, and governance).
- Strong track record partnering with Product and Engineering leaders to deliver customer-facing outcomes.
- Ability to lead or influence UX research, design systems, and end-to-end experience strategy.
- Experience designing for complex workflows, expert users, and information-rich products.
- Comfort operating in ambiguity, influencing across functions, and balancing portfolio-level vision with product-level detail.
- Experience modernizing fragmented experiences into coherent platform journeys (preferred).
- Experience in building and maintaining customer journeys, jobs-to-be-done and value across all product portfolios.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
Director, User Experience, Design and Innovation (UEDI) employer: LexisNexis Legal & Professional
At LexisNexis Legal & Professional®, we pride ourselves on being an inclusive employer that champions diversity and innovation. As a leader in the User Experience, Design and Innovation (UEDI) space, you will thrive in a collaborative work culture that prioritises employee growth and well-being, offering tailored benefits and opportunities to shape AI-first products that make a real impact. Join us in a dynamic environment where your expertise will drive meaningful change and enhance user experiences across our extensive product portfolio.
Contact Details:
LexisNexis Legal & Professional Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Director, User Experience, Design and Innovation (UEDI)
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best work, especially projects related to UX and design. Make it easy for potential employers to see what you can do.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios specific to UX roles. Think about how you’d tackle challenges in AI-first environments and be ready to share your insights.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Director, User Experience, Design and Innovation (UEDI)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in UX, product design, and AI-powered products. We want to see how your skills align with the role of Director, UEDI, so don’t hold back on showcasing your relevant achievements!
Showcase Your Leadership Skills:As a director, we’re looking for someone who can lead high-performing teams. Share examples of how you've built and scaled design organisations, and how you’ve partnered with Product and Engineering leaders to drive successful outcomes.
Demonstrate Your Understanding of User Experience:We want to know how you approach user experience strategy and design. Include insights into your process for developing design systems, conducting UX research, and ensuring that products are intuitive and trustworthy for users.
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at LexisNexis Legal & Professional
✨Understand the UX Vision
Before your interview, dive deep into LexisNexis's UX vision and strategy. Familiarise yourself with their approach to AI-first products and how they integrate user experience into their design processes. This will help you articulate how your experience aligns with their goals.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership in building and scaling design teams. Discuss specific instances where you've successfully partnered with product and engineering teams to deliver impactful outcomes. This will demonstrate your ability to lead a high-performing team effectively.
✨Emphasise Research and Insights
Be ready to discuss your experience with UX research and how it informs design decisions. Share examples of how you've used personas, journey mapping, and usability testing to enhance user understanding and improve product experiences. This is crucial for the role.
✨Prepare for Complex Workflows
Given the focus on enterprise workflows and data-rich products, think about your past experiences designing for complex systems. Be prepared to discuss how you've tackled ambiguity and created intuitive, effective user experiences in similar environments.
