At a Glance
- Tasks: Lead UX strategy and design for AI-first enterprise products, shaping user experiences from discovery to delivery.
- Company: Join a forward-thinking tech company focused on innovative user experience and design.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic environment with a focus on innovation and user-centric design.
- Why this job: Make a real impact by leading a high-performing team in shaping cutting-edge AI experiences.
- Qualifications: 10+ years in UX or product design, with strong leadership and collaboration skills.
The predicted salary is between 80000 - 100000 £ per year.
Interested in leading a modern UX organization shaping AI-first and agentic enterprise products? Do you thrive building design systems, research capability, and high-performing teams that scale product quality and delivery speed?
About our Team
We are building a stronger, more unified User Experience, Design and Innovation (UEDI) function across a growing product portfolio spanning AI-enabled workflows, data-rich products, and domain-specific enterprise solutions. As we evolve, we need UX to be a strategic capability—not just a downstream design service—helping teams deliver clearer, more differentiated end-to-end experiences and ensuring AI and data-heavy products remain usable, trustworthy, and valuable for real users.
About the Role
As Director of User Experience, Design and Innovation (UEDI), you will lead the user experience strategy and design capability across the portfolio, bringing together product design, interaction design, UX research, design systems, and innovation practices. You will partner closely with Product, Engineering, Product Operations, and Strategy to shape experiences from discovery through delivery—especially as we build AI-first and agentic experiences where trust, explainability, workflow fit, and user control are critical to adoption.
Responsibilities:
- Set the UX vision, strategy, and operating model across the product portfolio.
- Lead end-to-end product and interaction design for enterprise workflows, analytics experiences, and AI-enabled interfaces.
- Build and scale a UX research and insight capability that informs roadmap and prioritization decisions.
- Develop and govern design systems, reusable patterns, and standards to improve consistency and speed delivery.
- Shape AI-first and agentic experiences (conversational flows, guided workflows, trust signals, explainability, and user control).
- Raise the bar on user understanding through personas, journey mapping, usability testing, and evidence-based design.
- Recruit, develop, and lead a high-performing team of designers, researchers, and UX leaders.
- Partner with Product, Engineering, Product Operations, and Strategy leaders to align design priorities with business outcomes.
- Drive innovation practices (exploration, prototyping, and future-state experience design) to de-risk bets and accelerate learning.
- Ensure experiences are intuitive, effective, and trusted across a complex, multi-domain portfolio.
Requirements:
- 10+ years of experience in UX, product design, service design, or related disciplines.
- Experience with AI-powered, conversational, or agentic product experiences (trust, explainability, and user control).
- Proven leadership in B2B/enterprise software, workflow tools, analytics, or data-intensive products.
- Experience building and scaling design organizations (operating model, talent, standards, and governance).
- Strong track record partnering with Product and Engineering leaders to deliver customer-facing outcomes.
- Ability to lead or influence UX research, design systems, and end-to-end experience strategy.
- Experience designing for complex workflows, expert users, and information-rich products.
- Comfort operating in ambiguity, influencing across functions, and balancing portfolio-level vision with product-level detail.
- Experience modernizing fragmented experiences into coherent platform journeys (preferred).
- Experience in building and maintaining customer journeys, jobs-to-be-done and value across all product portfolios.
Director User Experience Design and Innovation in London employer: LexisNexis Intellectual Property Solutions
Join a forward-thinking organisation that prioritises innovation and user-centric design in the heart of a vibrant tech hub. As a Director of User Experience, Design and Innovation, you will thrive in a collaborative culture that values creativity and strategic thinking, while benefiting from extensive professional development opportunities and a commitment to work-life balance. With a focus on AI-first solutions, you'll lead a talented team dedicated to shaping meaningful experiences that drive real impact across a diverse product portfolio.
Contact Details:
LexisNexis Intellectual Property Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Director User Experience Design and Innovation in London
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best UX projects, especially those involving AI and complex workflows. Make it easy for potential employers to see what you can do.
✨Tip Number 3
Prepare for interviews by practising common UX scenarios. Think about how you’d tackle design challenges and be ready to discuss your thought process. We want to see your problem-solving skills in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Director User Experience Design and Innovation in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Director of User Experience role. Highlight your leadership in UX, product design, and any experience with AI-powered products to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you're the perfect fit for this role. Share your vision for UX in an AI-first environment and how you plan to lead high-performing teams. Be authentic and let your passion shine through!
Showcase Your Portfolio:Include a link to your portfolio that demonstrates your design process and outcomes. We want to see your best work, especially projects that involved complex workflows or innovative design systems. Make it easy for us to see your impact!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at LexisNexis Intellectual Property Solutions
✨Know Your UX Fundamentals
Make sure you brush up on your UX principles and methodologies. Be ready to discuss how you've applied design thinking, user research, and usability testing in your previous roles. This will show that you have a solid foundation to lead a modern UX organisation.
✨Showcase Your Leadership Experience
Prepare examples of how you've built and scaled design teams in the past. Highlight your experience in recruiting, mentoring, and leading high-performing teams. This is crucial for a Director role, so be specific about your leadership style and successes.
✨Demonstrate Your Strategic Vision
Think about how you would set the UX vision and strategy for the company. Be ready to discuss your approach to aligning design priorities with business outcomes, especially in the context of AI-first products. This will demonstrate your ability to think at a strategic level.
✨Prepare for Collaboration Questions
Since this role involves partnering closely with Product, Engineering, and other teams, prepare to discuss how you've successfully collaborated across functions in the past. Share specific examples of how you’ve influenced product outcomes through effective teamwork.
