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For Companies At a Glance
- Tasks: Trace individuals and reunite them with customers using various platforms.
- Company: Join LexisNexis Risk Solutions, a leader in risk assessment.
- Benefits: Generous holiday allowance, health benefits, and extensive learning resources.
- Why this job: Make a real difference by helping people reconnect with their loved ones.
- Qualifications: Curiosity, attention to detail, and experience with data entry are key.
- Other info: Enjoy a supportive team environment with opportunities for personal growth.
The predicted salary is between 30000 - 40000 £ per year.
About the Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti‑Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management.
About the team
You will be part of a team who trace individuals to reunite them with our Customers using a variety of internal and external platforms.
About the role
The Managed Services Analyst I will be responsible for manually tracing individuals and re‑uniting them with our Customers, processing files through our internal database and ordering certificates from registry offices. In addition, they will be responsible for ordering, keying and securely sharing birth, death and marriage certificates. The preferred candidate will be naturally inquisitive and apply that curiosity to the tracing work being completed, ensuring that they dig deep into available information and demonstrate tenacity in the face of obstacles. They will also have a keen eye for detail with high levels of accuracy. The role requires someone who is detail focused and who communicates well with their team, internal stakeholders and our Customers.
Main Responsibilities
- Trace individuals to reunite them with our Customers using a variety of internal and external platforms.
- Securely send files to Customers and ensure accurate inputting of data into all relevant systems.
- Receive inbound and make outbound telephone calls in order to re‑engage individuals with our Customers.
- Order copies of birth, death and marriage certificates, and enter the data from certificates onto relevant platforms.
- Trace informant or executor using Electoral Roll and credit reference agency data via our systems and products.
- Receive, distribute, scan and record post.
- Perform other duties as reasonably assigned.
Skills and Experience
- Is curious and keen to learn and develop new ideas, skills and knowledge, whilst acting on feedback.
- Customer‑first mind‑set, and the ability to deliver results on time.
- Is able to understand, analyse and resolve core issues within own role.
- Is experienced with MS Office products (especially Excel).
- Develops co‑operative working relationships within the team whilst considering how own style affects others and tailors interactions accordingly.
- Is able to clearly articulate their area of expertise to individuals with less understanding.
- Actively participates in team meetings, 121s and coaching sessions.
- Previous experience of data entry, with a high level of accuracy and attention to detail.
Working for you
We know that your wellbeing and happiness are key to a long and successful career. We are delighted to offer country specific benefits. These are some of the benefits we are delighted to offer:
- Generous holiday allowance with the option to buy additional days
- Health screening, eye care vouchers and private medical benefits
- Wellbeing programs
- Access to a competitive contributory pension scheme
- Save As You Earn share option scheme
- Travel Season ticket loan
- Electric Vehicle Scheme
- Optional Dental Insurance
- Maternity, paternity and shared parental leave
- Employee Assistance Programme
- Access to emergency care for both the elderly and children
- RECARES days, giving you time to support the charities and causes that matter to you
- Access to employee resource groups with dedicated time to volunteer
- Access to extensive learning and development resources
- Access to employee discounts scheme via Perks at Work
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1‑855‑833‑5120.
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
Managed Services Analyst in Cardiff employer: Lexis Nexis
Contact Detail:
Lexis Nexis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Managed Services Analyst in Cardiff
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those who work at LexisNexis Risk Solutions. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching the company and its services. Knowing about their solutions in risk assessment will show you're genuinely interested and ready to contribute to the team.
✨Tip Number 3
Practice your communication skills! Since the role involves interacting with customers and team members, being clear and confident in your conversations will set you apart from other candidates.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at LexisNexis Risk Solutions.
We think you need these skills to ace Managed Services Analyst in Cardiff
Some tips for your application 🫡
Show Your Curiosity: In your application, let us see that natural inquisitiveness we’re looking for! Share examples of how you've dug deep into problems or information in the past. This will show us you’re ready to tackle the challenges of tracing individuals.
Be Detail-Oriented: Accuracy is key in this role, so make sure your application reflects that! Double-check for any typos or errors, and highlight your attention to detail in your previous experiences. We want to know you can handle data with precision.
Communicate Clearly: Since you'll be working closely with customers and team members, it’s important to demonstrate your communication skills. Use clear and concise language in your application, and maybe even share a story where effective communication made a difference.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way to ensure your application gets to us without any hiccups. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Lexis Nexis
✨Research the Company
Before your interview, take some time to learn about LexisNexis Risk Solutions and their services. Understanding their focus on risk assessment and customer solutions will help you tailor your responses and show genuine interest in the role.
✨Show Your Curiosity
As a Managed Services Analyst, being inquisitive is key. Prepare examples of how you've demonstrated curiosity in past roles, especially when faced with challenges. This will highlight your tenacity and problem-solving skills during the interview.
✨Highlight Attention to Detail
Given the importance of accuracy in this role, be ready to discuss your experience with data entry and how you ensure precision in your work. Mention any tools or methods you use to maintain high levels of accuracy.
✨Practice Communication Skills
Since the role involves interacting with customers and team members, practice articulating your thoughts clearly. You might want to role-play common scenarios you could encounter, such as making outbound calls or discussing sensitive information.