At a Glance
- Tasks: Manage customer relationships and drive revenue growth through upselling and renewals.
- Company: Join LexisNexis Risk Solutions, a leader in risk assessment solutions.
- Benefits: Enjoy generous holidays, health benefits, and extensive learning resources.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by helping businesses solve complex risk problems.
- Qualifications: Fluent in Spanish and Portuguese with strong communication skills.
The predicted salary is between 28800 - 48000 £ per year.
About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management.
About the Team: Our sales team is dedicated to partnering with organisations to address and solve complex risk problems. At LexisNexis Risk Solutions, we pride ourselves in providing solutions that directly impact our customers' ability to mitigate and manage risk.
About the Role: The role involves ensuring customer success and supporting growth beyond planned targets within the assigned territory. Key responsibilities include:
- Retaining and renewing existing business
- Developing relationships
- Identifying training needs
- Spotting up-sell and cross-sell opportunities to refer to the regional sales representative
- Optimising clients' utilisation of our products and services
In this role, you’ll hold a book of existing customers who you’ll manage through their lifecycle, ensuring on time renewals, creating upsell opportunities where you’ll drive additional transactional usage or additional user licenses to increase revenue. Through relationship building, customer training, and customer maintenance you will be responsible for retaining the book while driving incremental revenue.
Responsibilities:
- Delivering exceptional relationship management and client support
- Nurturing the assigned book of business and identify growth opportunities where applicable
- Meeting assigned targets for renewals and incremental revenue
- Identifying client training requirements and maintaining accurate records of training delivered
- Providing quarterly updates to leadership
- Updating all opportunities in CRM timely
- Ensuring that end users are effectively on boarded within the stated SLA
Requirements:
- Ability to manage a book of customers
- Proficient in Spanish and Portuguese
- Excellent communication and interpersonal skills to effectively engage with customers
- Proactive and empathetic in addressing customer concerns and resolving issues
- Excellent analytical and problem-solving abilities to identify trends and opportunities
- Adaptable and able to collaborate effectively with cross-functional teams
- Results-driven with a focus on delivering exceptional customer satisfaction and driving revenue growth
- Detail-oriented and capable of managing multiple tasks and priorities effectively
- Proficient in using customer relationship management (CRM) software; experience in SalesForce is desired but not required
Working for You: We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Generous holiday allowance with the option to buy additional days
- Health screening, eye care vouchers, and private medical benefits
- Wellbeing programs and life assurance
- Access to a competitive contributory pension scheme
- Save As You Earn share option scheme
- Travel season ticket loan and Electric Vehicle Scheme
- Optional dental insurance
- Maternity, paternity, and shared parental leave
- Employee Assistance Programme
- Access to emergency care for both the elderly and children
- RECARES days, giving you time to support charities and causes that matter to you
- Employee resource groups with dedicated volunteering time
- Access to extensive learning and development resources
- Employee discounts through the Perks at Work scheme
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
Account Executive employer: Lexis Nexis
At LexisNexis Risk Solutions, we are committed to fostering a supportive and dynamic work environment that prioritises employee well-being and professional growth. As an Account Executive, you will benefit from generous holiday allowances, comprehensive health benefits, and extensive learning resources, all while working alongside a dedicated team focused on delivering exceptional customer experiences. Our culture encourages collaboration and innovation, making it an ideal place for those looking to make a meaningful impact in the risk management sector.
StudySmarter Expert Advice🤫
We think this is how you could land Account Executive
✨Tip Number 1
Get to know the company inside out! Before your interview, dive deep into LexisNexis Risk Solutions. Understand their products and how they help businesses tackle risk. This will not only impress them but also help you tailor your answers to show how you can contribute.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your relationship management skills and your ability to drive revenue growth. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals. Plus, it shows you're genuinely interested in being part of the team!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. Mention something specific from your conversation to remind them of your fit for the role. It’s a small gesture that can make a big difference!
We think you need these skills to ace Account Executive
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Account Executive role. Highlight your experience in relationship management and any relevant skills that align with the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills:Since this role involves a lot of client interaction, it's crucial to demonstrate your excellent communication abilities. Use clear and concise language in your application, and don’t forget to mention any experience you have in engaging with customers effectively.
Highlight Your Analytical Skills:The ability to identify trends and opportunities is key for this position. In your application, share examples of how you've used analytical skills in previous roles to drive results or improve customer satisfaction. We love seeing those problem-solving abilities in action!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team at LexisNexis Risk Solutions!
How to prepare for a job interview at Lexis Nexis
✨Know Your Customer
Before the interview, dive deep into LexisNexis Risk Solutions and understand their products and services. Familiarise yourself with their approach to risk management and how they help businesses grow. This knowledge will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Showcase Your Relationship Skills
As an Account Executive, relationship management is key. Prepare examples from your past experiences where you've successfully built and maintained client relationships. Highlight how you identified growth opportunities and resolved customer issues, as this aligns perfectly with the responsibilities of the role.
✨Be Results-Driven
LexisNexis values results, so come prepared with metrics or achievements that demonstrate your ability to meet targets. Whether it's renewals, upselling, or customer satisfaction scores, quantifying your success will make a strong case for your candidacy.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and adaptability. Think of situations where you had to manage multiple tasks or collaborate with cross-functional teams. Practising these scenarios will help you articulate your thought process clearly during the interview.
