At a Glance
- Tasks: Lead a dynamic team to deliver exceptional guest services in a high-profile London office.
- Company: Join a top-rated hospitality company that values its people and promotes a fun work culture.
- Benefits: Enjoy competitive pay, career growth, and a supportive environment focused on service excellence.
- Other info: Flexible hours and opportunities for personal development in a vibrant setting.
- Why this job: Make a real impact by enhancing guest experiences and leading a passionate team.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 31500 - 38500 £ per year.
Lexington Reception Services (LRS), part of Lexington Catering, has been delivering professional reception services since 2013, building on experience in reception operations since 2002.
We are proud to have been named in the Top 30 Best Places to Work in Hospitality in 2025 and 2026 - this is voted for my our teams, something we are very proud of and reflects our approach of putting our people first.
At LRS we promote a culture where colleagues enjoy their work, take pride in service excellence, and share in collective success, making it an engaging environment for hospitality and customer-focused professionals.
The role
The Guest Services Team Lead is a full-time, on-site role based in London, responsible for overseeing the day-to-day delivery of Guest Services for a high profile office in central London.
This role manages the Guest Services team, ensuring a professional, welcoming environment and consistently high service standards across reception, switchboard, helpdesk, and meeting room operations.
The Guest Services Team Lead coordinates scheduling, supports onboarding and training, and provides ongoing coaching and performance feedback to team members.
They handle client queries and escalations, collaborate with catering and facilities partners, and monitor service quality, appearance, and operational procedures.
The role also involves innovation and elevation of service, reporting and presenting to senior stakeholders, and identifying opportunities to improve efficiency, client satisfaction, and overall guest experience.
What we are looking for
- Strong Communication skills, including clear verbal and written communication and confident interpersonal engagement with guests and colleagues.
- Demonstrated Customer Service experience in a front-of-house, hospitality, or corporate reception environment, with a focus on high-quality guest experience.
- Knowledge of hospitality service and etiquette, with the ability to liaise effectively with cross functional team and take the lead without being asked to
- Experience in and love of people development, including coaching, mentoring, and supporting continuous service improvement.
- Business awareness and the ability to promote services, build client relationships, and identify opportunities to enhance the overall offering.
- Strong organisational and time-management skills, with attention to detail and the ability to manage multiple tasks in a busy environment.
- Proficiency with standard office and reception systems (e. g., phone switchboards, visitor management software, meeting room booking tools).
- Flexibility to work standard business hours with occasional adjustments to support events or client needs.
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Guest Services Team Leader in London employer: Lexington Reception Services (LRS)
Lexington Reception Services (LRS) is an exceptional employer, recognised as one of the Top 30 Best Places to Work in Hospitality for two consecutive years. Our vibrant work culture prioritises employee satisfaction and professional growth, offering opportunities for coaching and development within a supportive team environment. Located in the heart of London, we provide a dynamic setting where hospitality professionals can thrive while delivering outstanding service to our clients.
Contact Details:
Lexington Reception Services (LRS) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Team Leader in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Lexington Reception Services (LRS). It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Lexington Reception Services (LRS)
Don't be shy about reaching out to Lexington Reception Services (LRS) directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Services Team Leader in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Lexington Reception Services (LRS) and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Lexington Reception Services (LRS)
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
