At a Glance
- Tasks: Lead a dynamic team to deliver exceptional guest services and manage daily operations.
- Company: Lexington Reception Services, a high-profile office in London.
- Benefits: Competitive salary, career development opportunities, and a vibrant work environment.
- Other info: Join a supportive team and grow your career in a fast-paced setting.
- Why this job: Be the face of excellence and create memorable experiences for guests every day.
- Qualifications: Strong leadership skills and experience in customer service management.
The predicted salary is between 31500 - 38500 £ per year.
Lexington Reception Services (LRS) in London is seeking a Guest Services Team Lead to oversee day-to-day delivery of services for a high-profile office.
You will manage a frontline team across reception, switchboard, helpdesk and meeting room operations, ensuring a welcoming environment and top-tier service.
You will coach and develop staff, handle client queries and escalations, and collaborate with catering and facilities partners.
#J-18808-Ljbffr
Guest Experience Team Lead – Front Desk & Meetings in London employer: Lexington Reception Services (LRS)
Lexington Reception Services (LRS) is an exceptional employer, recognised as one of the Top 30 Best Places to Work in Hospitality for two consecutive years. Our vibrant work culture prioritises employee satisfaction and professional growth, offering opportunities for coaching and development within a supportive team environment. Located in the heart of London, we provide a dynamic setting where hospitality professionals can thrive while delivering outstanding service to our clients.
Contact Details:
Lexington Reception Services (LRS) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Team Lead – Front Desk & Meetings in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Lexington Reception Services (LRS). It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Lexington Reception Services (LRS)
Don't be shy about reaching out to Lexington Reception Services (LRS) directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Experience Team Lead – Front Desk & Meetings in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Lexington Reception Services (LRS) and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Lexington Reception Services (LRS)
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
