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- Tasks: Welcome guests and ensure a smooth experience at our vibrant reception.
- Company: Join a dynamic team at Ashby Capital, known for exceptional service.
- Benefits: Enjoy a professional environment with growth opportunities and a supportive team.
- Other info: Embrace diversity and work collaboratively in a fast-paced setting.
- Why this job: Be the first impression for visitors and make a real impact every day.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
Role Overview
The Receptionist is responsible for delivering an exceptional standard of customer service, ensuring that all clients, occupiers, and visitors receive a warm and professional welcome. As the first point of contact, the Receptionist shapes the first impression of the building and supports the smooth running of all Front of House services. All duties should be completed to the highest standard, aligned with the values and expectations of Ashby Capital and its management partners.
Core Responsibilities
- Warmly welcome and greet all guests and visitors
- Use agreed greetings and address visitors by name once confirmed
- Escort guests to their destination and ensure smooth transitions between team members
- Provide regular updates for visitors awaiting verification
- Support guests with coat, luggage, and meeting room escorting
- Respond professionally to enquiries in person, by phone, or by email
- Maintain and share up to date knowledge of clients, occupiers, and building facilities
- Answer calls to the required standard and deliver messages promptly
- Liaise effectively with couriers and contractors, escalating issues where necessary
- Act as the first point of contact for all tenants and visitors
- Maintain a collaborative "One Team" approach with other service partners
- Support adhoc tasks as required
Teamwork & Communication
- Communicate clearly with colleagues, management, and service partners
- Maintain strong awareness of building activity and share relevant updates with the team
- Report new, ongoing, or potential issues to the Operations Manager/Property Manager, followed by a written summary
- Support business needs, such as lunch or annual leave cover
- Assist in training and onboarding new team members
- Participate in departmental cross training when available
- Respect for Everyone – embracing diversity and working as one team
- Aspirational – continuously seeking improvement and innovation
- Equality and Inclusivity – ensuring fairness and opportunity for all
- Nurture Great Talent – supporting growth and development
Operational Skills
- Ideally experienced in a corporate or hotel reception environment
- Strong technical understanding of meeting room systems and IT packages
- High standard of customer service delivery and administrative capability
- Confident in troubleshooting the Smart Spaces app and visitor management systems
- Supports meeting room management and liaises with key stakeholders to ensure smooth operations, including interdisciplinary coordination
Interpersonal Skills
- Approachable, friendly, and able to build rapport with a wide range of people
- Demonstrates empathy, patience, and professionalism in all situations
- Works collaboratively and contributes positively to team culture
- Responsive to feedback and supportive of colleagues
- Maintains composure and adopts a solutions-focused approach during busy or challenging periods
- Shows initiative and pride in contributing to exceptional service delivery
Personal Presentation
- Maintain a professional, polite, and considerate manner at all times
- Adhere to the company's uniform and presentation standards
Additional Information
Lexington Reception Services (LRS) is about providing excellent service to our clients and their guests. The role may evolve over time and may require additional duties of a similar nature that fall within your capabilities. This document is intended as a guide only and does not form part of your employment contract. Embark on a customer-facing role that supports community residents, a well-structured environment, and the cultivation of first-class hospitality standards.
Receptionist - Wells St, London employer: Lexington-Catering
Contact Detail:
Lexington-Catering Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - Wells St, London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Ashby Capital and its values. This way, you can tailor your responses to show how you fit right in with their team and commitment to exceptional service.
✨Tip Number 2
Practice your greeting skills! Since you'll be the first point of contact, rehearse how you would warmly welcome guests. A friendly smile and a confident introduction can make all the difference in creating that great first impression.
✨Tip Number 3
Show off your communication skills! During the interview, highlight your ability to liaise effectively with different people. Share examples of how you've handled enquiries or resolved issues in previous roles to demonstrate your proactive approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on being part of our team at StudySmarter, where we value talent and dedication.
We think you need these skills to ace Receptionist - Wells St, London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to our team.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your relevant experience and skills that align with what we’re looking for in a Receptionist. This shows us you’ve done your homework!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and gets straight to the good stuff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Lexington-Catering
✨Know the Company Inside Out
Before your interview, take some time to research Ashby Capital and its values. Understand their approach to customer service and how they operate. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in the role.
✨Practice Your Greeting Skills
Since you'll be the first point of contact, practice how you greet visitors. Use a warm and professional tone, and remember to address them by name once confirmed. Role-play with a friend or family member to get comfortable with this aspect of the job.
✨Showcase Your Team Spirit
Emphasise your ability to work collaboratively. Be ready to share examples of how you've contributed to a team in the past. Highlight your communication skills and how you’ve supported colleagues, as teamwork is key in this role.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss how you handle challenging situations, especially during busy periods. Think of specific examples where you maintained composure and found solutions. This will show that you can thrive in a fast-paced environment while delivering exceptional service.