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- Tasks: Lead a dynamic reception team, ensuring top-notch customer service and smooth operations.
- Company: Lexington Catering is renowned for exceptional service and innovative hospitality solutions.
- Benefits: Enjoy flexible hours, 28+ days holiday, paid charity leave, and exclusive discounts.
- Why this job: Join a vibrant team that values creativity, inclusivity, and personal growth.
- Qualifications: Experience in customer service and team management is essential; positivity and confidence are key.
- Other info: We're an equal opportunity employer, welcoming diverse applicants and supporting your unique needs.
The predicted salary is between 36000 - 60000 £ per year.
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Vacancy Date
23/04/2025
Location Text
London W1T 3BP
Apply Now < See other vacancies
Lexington Reception Services (LRS) is about providing excellent service to our clients and their guests. We attract the very best people to drive service excellence and tap into the latest technology to deliver outstanding customer service.
Working closely together with our clients we provide a bespoke, sophisticated and first-class concierge-style service that reflects the environment expected by our client’s community.
Our way of saying thank you…
At Lexington, we strive to ensure that our colleagues feel appreciated & rewarded, which is why we offer generous rewards & benefits in exchange for your dedicated efforts.
- Flexible Working: Enjoy the freedom to balance work and personal life with our flexible working hours
- Holiday Allowance: Start with 28 days of holiday (including bank holidays) to relax and recharge, increasing to 31 days after two years of service
- Family Leave: Prioritise your family commitments with our family leave options designed to support you during important times
- Paid Charity Leave: Make a difference in your community with paid time off to volunteer for your favourite causes
- Opportunities for Career Progression: Grow and advance your career with us, supported by continuous learning and development opportunities
- Comprehensive Wellbeing Benefits: Access mental health support and a range of wellbeing benefits to keep you feeling your best, both professionally and personally
- Life Assurance & Pension Schemes: Secure your future with our life assurance and workplace pension schemes
- Exclusive Discounts & Perks: Enjoy discounts and cashback on entertainment, leisure activities, and much more, alongside our popular cycle-to-work scheme
What you’ll be doing…
The effective management of the Reception services. Providing support and guidance in the efficient and professional provision of reception, switchboard, helpdesk, administration and security services
Responsibilities
- Lead by example to provide a customer-focused reception service through the reception and security teams.
- Maintain health and safety standards in line with company policy.
- Organise schedules to ensure sufficient coverage, particularly during peak periods, and monitor the performance and appearance of all reception staff.
- Team Presentation and Image: Ensure all reception staff are dressed in the correct uniform and that their appearance enhances the business image.
- Foster cooperation and helpfulness with all other departments.
- Enhance skills and knowledge through ongoing training and development, benefiting yourself, the staff, and the customers.
What can you bring?
In This Role
- Genuine interest in customer service excellence
- A strong team player, highly confident and positive
- Proven experience of successfully managing sites and teams and working with external clients
- Self-motivated and innovative
- Previous experience within a similar role
Working Pattern
- Monday – Friday
- 40 hours p/w
Why it’s great to work for us…
At Lexington, we dare to be different in our food, catering, reception services, and work culture. Our values encourage creativity, boldness, and fun, fostering a diverse and inclusive workplace. We nurture talent, helping our people thrive and reach their potential.
We take pride in being an equal opportunity employer and welcome everyone. Let us know if you need any reasonable adjustments or assistance in your application, and feel free to share your pronouns.
Join our award-winning team passionate about serving delicious food to exceptional clients in London. Visit our website to hear from our team first-hand.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Part-time
Job function
-
Job function
Management and Manufacturing
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Industries
Hospitality
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Reception Manager employer: Lexington Catering
Contact Detail:
Lexington Catering Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager
✨Tip Number 1
Familiarise yourself with Lexington Catering's values and mission. Understanding their commitment to customer service excellence will help you align your responses during interviews, showcasing how your personal values match theirs.
✨Tip Number 2
Network with current or former employees of Lexington Catering. Engaging with them can provide insider insights about the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Prepare examples from your past experiences that demonstrate your leadership skills and ability to manage a team effectively. Highlighting specific situations where you improved service quality or team performance will make you stand out.
✨Tip Number 4
Showcase your adaptability and problem-solving skills. In a dynamic environment like reception services, being able to handle unexpected challenges is crucial. Be ready to discuss how you've successfully navigated similar situations in the past.
We think you need these skills to ace Reception Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and team management. Use specific examples that demonstrate your ability to lead a reception team and provide excellent service.
Craft a Compelling Cover Letter: Write a cover letter that reflects your genuine interest in the role and the company. Mention how your skills align with their values of creativity, boldness, and fun, and express your enthusiasm for contributing to their team.
Highlight Relevant Skills: In your application, emphasise skills such as team leadership, customer service excellence, and your ability to maintain health and safety standards. These are crucial for the Reception Manager position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Lexington Catering
✨Showcase Your Customer Service Skills
As a Reception Manager, your ability to provide excellent customer service is crucial. Prepare examples of how you've successfully handled customer inquiries or resolved issues in the past. This will demonstrate your genuine interest in customer service excellence.
✨Emphasise Team Leadership Experience
Highlight your experience in managing teams and working collaboratively with others. Be ready to discuss how you lead by example and foster cooperation among staff, as this aligns with the role's responsibilities.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific challenges you've faced in previous roles and how you overcame them. This will show your self-motivation and innovative thinking, which are key traits for a successful Reception Manager.
✨Understand the Company Culture
Research Lexington Catering's values and work culture. Be prepared to discuss how your personal values align with theirs, especially regarding creativity, boldness, and inclusivity. This will help you stand out as a candidate who fits well within their team.
