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- Tasks: Lead and motivate teams across multiple sites while ensuring top-notch customer service.
- Company: Lexington Reception Services delivers bespoke concierge-style services with a focus on excellence.
- Benefits: Enjoy flexible working, generous holiday allowance, paid charity leave, and exclusive discounts.
- Why this job: Join a creative and inclusive culture that values your growth and well-being.
- Qualifications: Experience in managing teams and a passion for customer service is essential.
- Other info: Be part of an award-winning team dedicated to exceptional service in London.
The predicted salary is between 36000 - 60000 £ per year.
Lexington Reception Services (LRS) is about providing excellent service to our clients and their guests. We attract the very best people to drive service excellence and tap into the latest technology to deliver outstanding customer service. Working closely together with our clients, we provide a bespoke, sophisticated, and first-class concierge-style service that reflects the environment expected by our client’s community.
As an Operations Manager, you will proactively manage teams in multiple sites as well as be accountable for overseeing recruiting, inducting, training, and supporting Site Managers to deliver an efficient, high-quality service to Elior UK, our customer and clients.
Responsibilities:
- Motivating and managing a team within multiple sites
- Controlling and managing a budget creating a platform for financial growth
- Accountable for ensuring ongoing team communications, including building internal and external relationships, management reporting, and client liaison to enable operational excellence, retain business, and innovative menu planning
- Plan, lead and deliver effective mobilisation/demobilisation of contracts, co-ordinating with relevant support functions
What can you bring?
In this role:
- Proven experience of successfully managing multiple sites and teams and working with external clients
- Genuine interest in customer service excellence
- A strong team player, inspiring and motivating large teams
- Previous experience managing multiple sites, contract catering desirable
Working Pattern: Monday - Friday 40 hours p/w
Our way of saying thank you…
- Flexible Working: Enjoy the freedom to balance work and personal life with our flexible working hours
- Holiday Allowance: Start with 28 days of holiday (including bank holidays) to relax and recharge, increasing to 31 days after two years of service
- Family Leave: Prioritise your family commitments with our family leave options designed to support you during important times
- Paid Charity Leave: Make a difference in your community with paid time off to volunteer for your favourite causes
- Opportunities for Career Progression: Grow and advance your career with us, supported by continuous learning and development opportunities
- Comprehensive Wellbeing Benefits: Access mental health support and a range of wellbeing benefits to keep you feeling your best, both professionally and personally
- Life Assurance & Pension Schemes: Secure your future with our life assurance and workplace pension schemes
- Exclusive Discounts & Perks: Enjoy discounts and cashback on entertainment, leisure activities, and much more, alongside our popular cycle-to-work scheme
At Lexington, we dare to be different in our food, catering, reception services, and work culture. Our values encourage creativity, boldness, and fun, fostering a diverse and inclusive workplace. We nurture talent, helping our people thrive and reach their potential. We take pride in being an equal opportunity employer and welcome everyone. Let us know if you need any reasonable adjustments or assistance in your application, and feel free to share your pronouns. Join our award-winning team passionate about serving delicious food to exceptional clients in London. Visit our website to hear from our team first-hand.
Interested? Click the ‘Apply now’
Operations Manager - One Crown Ct, London employer: Lexington Catering
Contact Detail:
Lexington Catering Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager - One Crown Ct, London
✨Tip Number 1
Familiarise yourself with the latest trends in customer service and operations management. This will not only help you understand the expectations of the role but also allow you to discuss innovative ideas during your interview.
✨Tip Number 2
Network with professionals in the hospitality and catering industry. Attend relevant events or join online forums to connect with others who can provide insights or even referrals for the Operations Manager position.
✨Tip Number 3
Prepare specific examples from your past experience that demonstrate your ability to manage multiple sites and teams effectively. Be ready to share how you motivated your team and improved service delivery.
✨Tip Number 4
Research Lexington Reception Services thoroughly. Understanding their values, culture, and client expectations will enable you to tailor your approach and show how you align with their mission during the interview process.
We think you need these skills to ace Operations Manager - One Crown Ct, London
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Operations Manager position. Tailor your application to highlight how your experience aligns with their needs.
Highlight Relevant Experience: Emphasise your proven experience in managing multiple sites and teams. Use specific examples from your past roles that demonstrate your ability to motivate teams and deliver excellent customer service.
Showcase Your Skills: Include key skills that are relevant to the role, such as budget management, team communication, and client liaison. Make sure to provide examples of how you've successfully applied these skills in previous positions.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service excellence and your interest in working with Lexington Reception Services. Personalise it by mentioning why you want to join their team and how you can contribute to their success.
How to prepare for a job interview at Lexington Catering
✨Showcase Your Leadership Skills
As an Operations Manager, you'll be managing multiple teams. Be prepared to discuss your leadership style and provide examples of how you've motivated and inspired teams in the past.
✨Demonstrate Customer Service Excellence
Lexington Reception Services values outstanding customer service. Share specific instances where you went above and beyond to ensure client satisfaction, highlighting your genuine interest in service excellence.
✨Prepare for Budget Management Questions
Since you'll be controlling and managing a budget, expect questions about financial growth strategies. Be ready to discuss your experience with budgeting and how you've successfully managed costs while maintaining quality.
✨Understand the Company Culture
Familiarise yourself with Lexington's values of creativity, boldness, and fun. During the interview, express how your personal values align with theirs and how you can contribute to their diverse and inclusive workplace.
