At a Glance
- Tasks: Deliver exceptional customer service and support clients at various locations across London.
- Company: Join a people-first company that values diversity and inclusion.
- Benefits: Enjoy free meals, flexible working, 28 days holiday, and career development opportunities.
- Other info: Embrace a fun work environment with room to grow and thrive.
- Why this job: Be part of a dynamic team that makes a real impact on client experiences.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 24169 - 26125 £ per year.
Lexington Reception Services (LRS) is about providing excellent service to our clients and their guests. We attract the very best people to drive service excellence and tap into the latest technology to deliver outstanding customer service. Working closely together with our clients we provide a bespoke, sophisticated and first-class concierge-style service that reflects the environment expected by our client’s community.
Overall purpose of the role: To provide excellent service to clients delivering the highest standard of customer service and ensuring all duties are carried out to the highest standard at various locations across London.
Personal Profile:
- Professional and well presented with integrity and a positive and can-do attitude.
- Passionate about delivering exceptional service and take responsibility for your contribution to the team.
- Flexible and able to fit into different teams to support operations efficiently and meet different clients expectations.
Operational Skills:
Reception Services is responsible for all Receptions across the client offices. The core service hours of Reception Services are 07.00 – 19.00, working Monday to Fridays, 40 hours per week.
Responsibilities:
- Stand to greet all guests/ visitors, ensure eye contact is made within 10 feet of the reception desk.
- Greet internal and external clients with a smile, acknowledging them promptly, using the agreed welcome “Good Morning/Good Afternoon …” and their name once established.
- Escort guests to required destination or use the concierge service, ensuring smooth transitions between team members at each stage of their journey.
- Aim to provide an update to any visitors waiting for verification in reception every five minutes.
- Welcome and escort guests to meeting rooms, taking coats and luggage as required.
- Offer refreshments in the lounge area if guests are waiting and ensure you keep them updated on their host’s arrival.
- Proactively deal with enquiries and requests in person, via the telephone or email, in a timely and professional manner.
- Continually develop client knowledge and share that information with the team.
- Maintain the necessary awareness of building facilities to advise and direct guests appropriately.
- Answer calls as per the required standards and deliver messages in a timely manner.
- Assist with hospitality duties (required only on some sites).
- Assist with any ad hoc duties as required.
Team Work and Communication:
- Communicate effectively with peers and the management team, displaying accuracy and attention to detail both in verbal and written communication.
- Liaise with conference floors and concierge (if applicable) to ensure the smooth arrival of the host’s client.
- Communicate to the Reception Supervisor about any new / on-going / potential issues and complaints so that they are addressed accordingly.
- Follow this up promptly with a detailed email.
- Communicate effectively with the conference team, the hospitality team and the reservations team on new bookings, changes to existing bookings and on any cancellations.
- Provide assistance according to business needs e.g. lunch, cover annual leave cover etc.
- Take part in the cross-training program which covers all areas of the department, when available.
Personal Presentation:
- Maintain a professional, polite and considerate manner at all times.
- Adhere to uniform and presentation standards as per the dress policy.
What can you bring?
- Excellent standard of communication skills, verbal and written.
- Excellent IT skills Microsoft packages.
- Customer service orientation.
- Attention to detail.
- Excellent working in a team or alone.
- Previous experience in a similar role/administration.
Brand Values:
Lexington Reception Services brand values are at the heart of everything we do ‘We are brilliant people deliver exceptional service’ All LRS employees sign up to the values as part of their commitment to being part of the LRS team.
- Exceptional Service: We are passionate about what we do, we use our experience and expertise to ensure the client always receives exceptional service and is left with a great first and lasting impression.
- Respect for Everyone: Respecting our differences and diversity is key to our success, working together as one to achieve a common goal.
- Aspirational: We always aspire to do things better, we constantly look at how we can improve our services and ourselves, sharing ideas and not being afraid to try new ways of working.
- Equality and Inclusivity: Everyone has a place in our team, all have something to offer that contributes to our success as a company, and there are no barriers everyone is treated fairly.
- Nurture Great Talent: The development of our talent is what keeps us evolving and our people motivated. We will always look for ways to develop people’s skills and experience to enable them to reach their full potential.
- Profitable: We all contribute to the success of the company by working effectively and efficiently and ensuring we are earning money in the right way.
- Have Fun: We want our people to enjoy what they do, we are professionals but have fun within our teams. Enjoying what we do helps us to achieve results.
Because of the changing nature of our business your job description will inevitably change. You will, from time to time, be required to undertake other activities of a similar nature that fall within your capabilities as directed by management.
Working pattern: Monday - Friday 40 hours p/w
Brilliant Work Deserves Brilliant Perks!
At Elior, we believe that when you love where you work, it shows. That’s why we make sure our team feels appreciated, supported, and set up for success!
- Free, tasty meals - Enjoy tasty, nutritious food on us while you work!
- Flexible working - including part time roles, because life doesn’t run on a 9-5 schedule.
- Plenty of Time to Unwind - 28 days of holiday, and after two years, enjoy even more with 31 days.
- Leave for life’s important moments - whether family, personal or unexpected.
- Give back time - paid volunteering days for the causes you care about.
- Room to grow - career development and learning opportunities for all stages of your career.
- Wellbeing first - mental health support and wellbeing perks.
- Financial security - pension schemes and life assurance.
- Exclusive discounts - save on entertainment, leisure, and even travel!
One small thing - we welcome you to apply using the name you feel most comfortable with! No need for legal names at this stage.
Why You’ll Love Working Here:
We’re a people-first business with over 10,000 colleagues across the UK, serving everything from stadiums to hospitals, schools to workplaces. Our mission? To enrich lives everywhere, every day. And here’s the best part - 87% of our team say they’re proud to work here! Why? Because we create a place where you’re listened to, trusted, supported, and valued.
Not sure you match every single requirement? Apply anyway! Research shows that many people - especially women and those from underrepresented backgrounds - hold back unless they meet 100% of the criteria. But we hire for potential, not just experience. If you’re passionate and ready to grow, we want to hear from you!
We Celebrate You!
At Elior, diversity and inclusion aren’t just policies, they’re who we are. We know that different perspectives make us stronger, and we’re dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed.
Need any support or adjustments during the application process? Just let us know - we’re happy to help!
Ready to join us? Hit ‘Apply Now’ and let’s chat!
LRS - Support Team Receptionist - London employer: Lexington-Catering
Lexington is an exceptional employer that prioritises the well-being and growth of its team members, offering a vibrant work culture where employees feel valued and inspired. With flexible working arrangements, generous holiday allowances, and a commitment to career development, Lexington ensures that its General Managers can thrive both personally and professionally while delivering outstanding service in a dynamic law firm environment. Enjoy free meals, mental health support, and exclusive discounts, making every day at work rewarding and fulfilling.
StudySmarter Expert Advice🤫
We think this is how you could land LRS - Support Team Receptionist - London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Lexington-Catering. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Lexington-Catering before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace LRS - Support Team Receptionist - London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Lexington-Catering:Your cover letter is your chance to shine! Tell us why you want to work at Lexington-Catering specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Lexington-Catering!
How to prepare for a job interview at Lexington-Catering
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
