At a Glance
- Tasks: Deliver top-notch customer service and greet guests at various London locations.
- Company: Lexington Reception Services, known for its concierge-style reception services.
- Benefits: Competitive pay, professional development, and a dynamic work environment.
- Other info: Work Monday to Friday with opportunities for cross-training and career growth.
- Why this job: Join a vibrant team and enhance your communication skills while making guests feel welcome.
- Qualifications: Strong communication skills and previous experience in a similar role preferred.
The predicted salary is between 22000 - 26000 £ per year.
Lexington Reception Services (LRS) provides concierge-style reception services across client offices in London, delivering high standards of customer service and professional presentation.
Overview
To provide excellent service to clients, delivering the highest standard of customer service and ensuring duties are carried out to a high standard at various locations across London.
Operational Skills
Reception Services is responsible for all receptions across client offices. Core service hours are 07:00–19:00, Monday to Friday, 40 hours per week.
Responsibilities
- Stand to greet all guests/visitors and make eye contact within the reception area.
- Greet internal and external clients promptly, using the agreed welcome and addressing guests by name when established.
- Escort guests to required destinations or use the concierge service, ensuring smooth transitions between team members.
- Provide updates to visitors waiting for verification at reception at regular intervals.
- Welcome and escort guests to meeting rooms, take coats and luggage as required.
- Offer refreshments in the lounge area and keep guests updated on host’s arrival.
- Handle enquiries and requests in person, by telephone or email in a timely and professional manner.
- Develop client knowledge and share information with the team.
- Be aware of building facilities to advise guests appropriately.
- Answer calls to required standards and deliver messages promptly.
- Assist with hospitality duties where required on site.
- Assist with ad hoc duties as needed.
Team Work and Communication
- Communicate effectively with peers and management, with accuracy and attention to detail in verbal and written communication.
- Coordinate with conference floors and concierge to ensure smooth arrivals.
- Report new, ongoing or potential issues to the Reception Supervisor and follow up with a detailed email.
- Coordinate with conference, hospitality and reservations teams on bookings, changes and cancellations.
- Provide assistance according to business needs (e.g., lunch coverage, annual leave cover).
- Participate in cross-training when available.
Personal Presentation
Maintain a professional, polite and considerate manner at all times. Adhere to uniform and presentation standards per the dress policy. Please note that you will comply with site-specific standards and procedures informed during training.
What can you bring?
The experience and knowledge we are looking for from a future Receptionist include:
- Excellent standard of communication skills, verbal and written.
- Ability to work effectively in a team or independently.
- Previous experience in a similar role or in administration.
Working pattern
Monday - Friday
LRS - Support Team Receptionist employer: Lexington-Catering
Lexington is an exceptional employer that prioritises the well-being and growth of its team members, offering a vibrant work culture where employees feel valued and inspired. With flexible working arrangements, generous holiday allowances, and a commitment to career development, Lexington ensures that its General Managers can thrive both personally and professionally while delivering outstanding service in a dynamic law firm environment. Enjoy free meals, mental health support, and exclusive discounts, making every day at work rewarding and fulfilling.
StudySmarter Expert Advice🤫
We think this is how you could land LRS - Support Team Receptionist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Lexington-Catering. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Lexington-Catering before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace LRS - Support Team Receptionist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Lexington-Catering:Your cover letter is your chance to shine! Tell us why you want to work at Lexington-Catering specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Lexington-Catering!
How to prepare for a job interview at Lexington-Catering
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
