At a Glance
- Tasks: Lead tech projects that transform customer experiences in hospitality.
- Company: Elior UK, a people-first business with a focus on innovation.
- Benefits: Free meals, flexible working, generous holiday allowance, and career development.
- Other info: Join a diverse team where your voice is valued and supported.
- Why this job: Make a real impact by bringing technology to life for customers.
- Qualifications: Experience in tech project delivery and strong stakeholder management skills.
Shape the future of hospitality technology! At Elior UK, we're transforming the way customers experience food, hospitality and retail through innovative technology. From digital ordering and EPOS to mobile applications and customer-facing solutions, we're investing in technology that delivers smarter operations and exceptional customer experiences.
We're looking for a Technology Acceleration Manager to lead the successful rollout of these solutions across our client sites. If you enjoy managing projects, working closely with customers, and bringing technology to life through training, implementation and innovation, this is an opportunity to make a real impact.
Location: London (predominantly client-site based across London with some national travel)
Working Pattern: Monday to Friday | 9am – 5:30pm
What you'll be serving up...
As Technology Acceleration Manager, you'll take ownership of customer technology projects from concept through to launch, ensuring every implementation is delivered seamlessly and creates lasting value for our clients and operational teams.
- Lead the end-to-end delivery of customer technology projects, ensuring they're delivered on time, within budget and to the highest standard.
- Champion Elior's customer technology strategy, promoting digital innovation across clients and internal stakeholders.
- Manage the mobilisation and launch of new technology solutions, providing on-site support and guidance to ensure successful adoption.
- Deliver engaging training and communications to operational teams, helping them embrace new systems with confidence.
- Build strong relationships with Operations, Sales, Technology teams and third-party suppliers to deliver outstanding customer outcomes.
- Support technology feasibility assessments for new business opportunities and provide expert advice during the sales process.
- Identify opportunities to improve systems, processes and customer experiences by keeping up to date with emerging technologies and industry trends.
- Monitor project risks, manage implementation plans and ensure technology solutions continue to deliver long-term business value.
The ingredients you’ll bring...
We’re looking for someone who combines strong project delivery skills with a passion for technology and customer experience.
- Experience delivering technology implementation projects involving digital platforms, EPOS, e-commerce, mobile applications or hospitality technology.
- A proven ability to manage multiple projects simultaneously from planning through to successful launch.
- Strong stakeholder management skills, with the confidence to influence colleagues, clients and suppliers at all levels.
- Experience training and supporting end users through technology change programmes.
- Excellent organisational, communication and problem-solving skills.
- Commercial awareness, with experience managing project budgets, suppliers or technology partners.
- A proactive mindset with a passion for innovation and continuous improvement.
- Experience within hospitality, retail or contract catering would be advantageous, but isn't essential.
If you're passionate about using technology to transform customer experiences and enjoy delivering projects that make a real difference, we'd love to hear from you.
Brilliant Work Deserves Brilliant Perks!
At Elior, we believe that when you love where you work, it shows. That’s why we make sure our team feels appreciated, supported, and set up for success!
- Free, tasty meals - Enjoy tasty, nutritious food on us while you work!
- Flexible working - including part time roles, because life doesn’t run on a 9-5 schedule.
- Plenty of Time to Unwind - generous holiday allowance of 33 days, with the option to buy more.
- Leave for life’s important moments - whether family, personal or unexpected.
- Give back time - paid volunteering days for the causes you care about.
- Room to grow - career development and learning opportunities for all stages of your career.
- Financial security - pension schemes and life assurance.
- Exclusive discounts - save on entertainment, leisure, and even travel!
Why You’ll Love Working Here
We’re a people-first business with over 10,000 colleagues across the UK, serving everything from stadiums to hospitals, schools to workplaces. Our mission? To enrich lives everywhere, every day.
And here’s the best part - 87% of our team say they’re proud to work here! Why? Because we create a place where you’re listened to, trusted, supported, and valued.
Not sure you match every single requirement? Apply anyway! Research shows that many people - especially women and those from underrepresented backgrounds - hold back unless they meet 100% of the criteria. But we hire for potential, not just experience. If you’re passionate and ready to grow, we want to hear from you!
We Celebrate You!
At Elior, diversity and inclusion aren’t just policies, they’re who we are. We know that different perspectives make us stronger, and we’re dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed.
Need any support or adjustments during the application process? Just let us know - we’re happy to help!
Technology Acceleration Manager in London employer: Lexington-Catering
Lexington is an exceptional employer that prioritises the well-being and growth of its team members, offering a vibrant work culture where employees feel valued and inspired. With flexible working arrangements, generous holiday allowances, and a commitment to career development, Lexington ensures that its General Managers can thrive both personally and professionally while delivering outstanding service in a dynamic law firm environment. Enjoy free meals, mental health support, and exclusive discounts, making every day at work rewarding and fulfilling.
StudySmarter Expert Advice🤫
We think this is how you could land Technology Acceleration Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Lexington-Catering. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Lexington-Catering
Don't be shy about reaching out to Lexington-Catering directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Technology Acceleration Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Lexington-Catering and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Lexington-Catering
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
