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- Tasks: Deliver exceptional customer service and create a welcoming atmosphere for clients and visitors.
- Company: Join a people-first company dedicated to enriching lives and fostering a supportive environment.
- Benefits: Enjoy free meals, flexible working hours, 28 days holiday, and career development opportunities.
- Other info: Diverse and inclusive culture with room for personal and professional growth.
- Why this job: Be the first point of contact and make a lasting impression in a dynamic workplace.
- Qualifications: Strong communication skills and a passion for delivering excellent service.
The predicted salary is between 30000 - 40000 £ per year.
Lexington Reception Services (LRS) is about providing excellent service to our clients and their guests. We attract the very best people to drive service excellence and tap into the latest technology to deliver outstanding customer service. Working closely together with our clients we provide a bespoke, sophisticated and first-class concierge-style service that reflects the environment expected by our client’s community.
Overall Purpose of the Role
The Receptionist is responsible for delivering an exceptional standard of customer service, ensuring that all clients, occupiers, and visitors receive a warm and professional welcome. As the first point of contact, the Receptionist shapes the first impression of the building and supports the smooth running of all Front of House services. All duties should be completed to the highest standard, aligned with the values and expectations of Ashby Capital and its management partners.
Personal Profile
- Professional and well presented, with integrity and a positive, can do attitude
- Passionate about delivering exceptional service and accountable for personal contribution
- Strong communication skills, acting as a bridge between clients and occupiers as they navigate modern workplace technologies
- Confident in using and supporting the Smart Spaces digital platform
- Proactive, personable, and committed to contributing positively to the team
Operational Skills
- Ideally experienced in a corporate or hotel reception environment
- Strong technical understanding of meeting room systems and IT packages
- High standard of customer service delivery and administrative capability
- Confident in troubleshooting the Smart Spaces app and visitor management systems
- Supports meeting room management and liaises with key stakeholders to ensure smooth operations
Key Responsibilities
Client Care
- Warmly welcome and greet all guests and visitors
- Use agreed greetings and address visitors by name once confirmed
- Escort guests to their destination and ensure smooth transitions between team members
- Provide regular updates for visitors awaiting verification
- Support guests with coat, luggage, and meeting room escorting
- Respond professionally to enquiries in person, by phone, or by email
- Maintain and share up to date knowledge of clients, occupiers, and building facilities
- Answer calls to the required standard and deliver messages promptly
- Liaise effectively with couriers and contractors, escalating issues where necessary
- Act as the first point of contact for all tenants and visitors
- Maintain a collaborative “One Team” approach with other service partners
- Support adhoc tasks as required
Teamwork & Communication
- Communicate clearly with colleagues, management, and service partners
- Maintain strong awareness of building activity and share relevant updates with the team
- Report new, ongoing, or potential issues to the Operations Manager/Property Manager, followed by a written summary
- Support business needs, such as lunch or annual leave cover
- Assist in training and onboarding new team members
- Participate in departmental cross training when available
Working Pattern: Monday - Friday
Interpersonal Skills
- Approachable, friendly, and able to build rapport with a wide range of people
- Demonstrates empathy, patience, and professionalism in all situations
- Works collaboratively and contributes positively to team culture
- Responsive to feedback and supportive of colleagues
- Maintains composure and adopts a solutions-focused approach during busy or challenging periods
- Shows initiative and pride in contributing to exceptional service delivery
Personal Presentation
- Maintain a professional, polite, and considerate manner at all times
- Adhere to the company’s uniform and presentation standards
LRS Values
- Exceptional Service – Delivering excellence in every interaction.
- Respect for Everyone – Embracing diversity and working as one team.
- Aspirational – Continuously seeking improvement and innovation.
- Equality and Inclusivity – Ensuring fairness and opportunity for all.
- Nurture Great Talent – Supporting growth and development.
- Profitable – Contributing to sustainable business success.
- Have Fun – Enjoying what we do and celebrating achievements.
Additional Information
Due to the evolving nature of the business, this job description may change over time. You may be required to undertake additional duties of a similar nature that fall within your capabilities. This document is intended as a guide only and does not form part of your employment contract.
Brilliant Work Deserves Brilliant Perks!
At Elior, we believe that when you love where you work, it shows. That’s why we make sure our team feels appreciated, supported, and set up for success!
- Free, tasty meals - Enjoy tasty, nutritious food on us while you work!
- Flexible working - including part time roles, because life doesn’t run on a 9-5 schedule.
- Plenty of Time to Unwind - 28 days of holiday, and after two years, enjoy even more with 31 days.
- Leave for life’s important moments - whether family, personal or unexpected.
- Give back time - paid volunteering days for the causes you care about.
- Room to grow - career development and learning opportunities for all stages of your career.
- Wellbeing first - mental health support and wellbeing perks.
- Financial security - pension schemes and life assurance.
- Exclusive discounts - save on entertainment, leisure, and even travel!
One small thing - we welcome you to apply using the name you feel most comfortable with! No need for legal names at this stage.
Why You’ll Love Working Here
We’re a people-first business with over 10,000 colleagues across the UK, serving everything from stadiums to hospitals, schools to workplaces. Our mission? To enrich lives everywhere, every day.
And here’s the best part - 87% of our team say they’re proud to work here! Why? Because we create a place where you’re listened to, trusted, supported, and valued.
Not sure you match every single requirement? Apply anyway! Research shows that many people - especially women and those from underrepresented backgrounds - hold back unless they meet 100% of the criteria. But we hire for potential, not just experience. If you’re passionate and ready to grow, we want to hear from you!
We Celebrate You!
At Elior, diversity and inclusion aren’t just policies, they’re who we are. We know that different perspectives make us stronger, and we’re dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed.
Need any support or adjustments during the application process? Just let us know - we’re happy to help!
Ready to join us? Hit ‘Apply Now’ and let’s chat!
Receptionist - Wells St, London employer: Lexington-Catering
Contact Detail:
Lexington-Catering Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - Wells St, London
✨Tip Number 1
First impressions matter, so when you walk into that interview, make sure to greet everyone with a warm smile and a confident handshake. Remember, you're not just showcasing your skills; you're also showing your personality!
✨Tip Number 2
Do your homework! Familiarise yourself with the company culture and values. This way, you can tailor your responses to show how you align with their mission of delivering exceptional service.
✨Tip Number 3
Be ready to demonstrate your communication skills. Practice answering common questions clearly and concisely, and don’t forget to ask insightful questions about the role and team dynamics. It shows you're genuinely interested!
✨Tip Number 4
Finally, follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can set you apart from other candidates. Plus, it’s a great way to keep the conversation going!
We think you need these skills to ace Receptionist - Wells St, London
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for delivering exceptional service.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. Mention any relevant experience in customer service or reception roles that showcases your ability to create a warm and professional environment.
Showcase Your Communication Skills: Since communication is key in this role, use your application to demonstrate your strong communication skills. Whether it’s through clear writing or sharing examples of how you've effectively interacted with clients, make it count!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Lexington-Catering
✨Know the Company Inside Out
Before your interview, take some time to research Lexington Reception Services and their values. Understand their commitment to exceptional service and how they embrace diversity. This will help you align your answers with their expectations and show that you're genuinely interested in being part of their team.
✨Practice Your Greeting
As a Receptionist, your first impression is crucial. Practice a warm and professional greeting that reflects the company’s ethos. Use the agreed greetings mentioned in the job description and be ready to address visitors by name once confirmed. This will demonstrate your attention to detail and customer service skills.
✨Showcase Your Communication Skills
During the interview, highlight your strong communication abilities. Be prepared to discuss how you've effectively communicated with clients and colleagues in past roles. Share examples of how you've navigated challenging situations with empathy and professionalism, as this aligns with the interpersonal skills they're looking for.
✨Demonstrate Your Tech Savvy
Since the role involves using the Smart Spaces digital platform and troubleshooting IT systems, be ready to discuss your technical skills. If you have experience with similar technologies, mention it! If not, express your willingness to learn and adapt quickly, showing that you're proactive and committed to contributing positively to the team.