At a Glance
- Tasks: Manage reception services and lead a customer-focused team to deliver exceptional service.
- Company: Join Elior, a people-first business with a strong commitment to service excellence.
- Benefits: Enjoy free meals, flexible working, 28+ days holiday, and career development opportunities.
- Other info: Diversity and inclusion are at our core; we welcome all applicants!
- Why this job: Be part of a supportive team that values your growth and wellbeing.
- Qualifications: Experience in customer service and team management, with a positive attitude.
The predicted salary is between 30000 - 35000 £ per year.
Lexington Reception Services (LRS) is about providing excellent service to our clients and their guests. We attract the very best people to drive service excellence and tap into the latest technology to deliver outstanding customer service. Working closely together with our clients we provide a bespoke, sophisticated and first-class concierge-style service that reflects the environment expected by our client’s community.
What you’ll be doing…
- The effective management of the Reception services.
- Providing support and guidance in the efficient and professional provision of reception, switchboard, helpdesk, administration and security services.
- Lead by example to provide a customer-focused reception service through the reception and security teams.
- Maintain health and safety standards in line with company policy.
- Organise schedules to ensure sufficient coverage, particularly during peak periods, and monitor the performance and appearance of all reception staff.
- Ensure all reception staff are dressed in the correct uniform and that their appearance enhances the business image.
- Foster cooperation and helpfulness with all other departments.
- Enhance skills and knowledge through ongoing training and development, benefiting yourself, the staff, and the customers.
Working Pattern: Monday - Friday. 8 hours per day with 1 hour of unpaid lunch.
What can you bring?
- Genuine interest in customer service excellence.
- A strong team player, highly confident and positive.
- Proven experience of successfully managing sites and teams and working with external clients.
- Self-motivated and innovative.
- Previous experience within a similar role.
Brilliant Work Deserves Brilliant Perks! At Elior, we believe that when you love where you work, it shows. That’s why we make sure our team feels appreciated, supported, and set up for success!
- Free, tasty meals - Enjoy tasty, nutritious food on us while you work!
- Flexible working - including part time roles, because life doesn’t run on a 9-5 schedule.
- Plenty of Time to Unwind - 28 days of holiday, and after two years, enjoy even more with 31 days.
- Leave for life’s important moments - whether family, personal or unexpected.
- Give back time - paid volunteering days for the causes you care about.
- Room to grow - career development and learning opportunities for all stages of your career.
- Wellbeing first - mental health support and wellbeing perks.
- Financial security - pension schemes and life assurance.
- Exclusive discounts - save on entertainment, leisure, and even travel!
One small thing - we welcome you to apply using the name you feel most comfortable with! No need for legal names at this stage.
Why You’ll Love Working Here
We’re a people-first business with over 10,000 colleagues across the UK, serving everything from stadiums to hospitals, schools to workplaces. Our mission? To enrich lives everywhere, every day. And here’s the best part - 87% of our team say they’re proud to work here! Why? Because we create a place where you’re listened to, trusted, supported, and valued.
Not sure you match every single requirement? Apply anyway! Research shows that many people - especially women and those from underrepresented backgrounds - hold back unless they meet 100% of the criteria. But we hire for potential, not just experience. If you’re passionate and ready to grow, we want to hear from you!
We Celebrate You! At Elior, diversity and inclusion aren’t just policies, they’re who we are. We know that different perspectives make us stronger, and we’re dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed.
Need any support or adjustments during the application process? Just let us know - we’re happy to help!
Ready to join us? Hit ‘Apply Now’ and let’s chat!
Reception Manager - Bedford Ave, London employer: Lexington-Catering
At Lexington Reception Services, we pride ourselves on being a people-first employer that values service excellence and employee wellbeing. Located in the vibrant Bedford Ave, London, we offer a supportive work culture with flexible hours, generous holiday allowances, and numerous opportunities for career development. Our commitment to diversity and inclusion ensures that every team member feels valued and empowered, making it an ideal place for those seeking meaningful and rewarding employment.
