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- Tasks: Lead a vibrant team, serve delicious coffee, and ensure top-notch customer service.
- Company: Join Elior, a people-first company dedicated to enriching lives with great food.
- Benefits: Enjoy free meals, flexible hours, 28+ days holiday, and career growth opportunities.
- Other info: Diversity and inclusion are at our core; we welcome all applicants!
- Why this job: Be part of a supportive team where your passion for coffee and service shines.
- Qualifications: Experience as a barista and strong leadership skills are a must.
The predicted salary is between 30000 - 40000 £ per year.
Elior at work – Workdays Made Better with Great Food. A great workday starts with great food, and we know food at work should be more than just a sandwich at your desk. That’s why we bring exciting, fresh, and flexible catering to workplaces across the UK. Whether it’s a quick grab-and-go snack or a hearty lunch, with tech-powered ordering and diverse menus, we keep teams happy, energised, and ready to take on the day.
As a Retail Supervisor, you will oversee daily operations, support your team, and ensure excellent customer service and smooth running of the Food Hall / Coffee House / Retail areas.
- Lead, motivate, and support the front-of-house team to deliver exceptional customer service
- Prepare high-quality coffee and beverages to a consistent standard
- Train and mentor team members in barista skills and service excellence
- Oversee daily operations, including opening and closing procedures
- Ensure cleanliness, hygiene, and health & safety standards are maintained
- Manage stock levels, orders, and wastage control
- Handle customer feedback and resolve issues professionally
Working Pattern: Monday to Friday, flexible working hours with shifts scheduled between 7am and 5pm, based on an 8-hour working day.
What can you bring?
- Proven experience as a barista, with strong coffee knowledge and latte art skills
- Ability to manage and motivate a team
- Previous supervisory or team leader experience in a busy environment preferred
- Passion for delivering outstanding customer experiences
- Strong communication and leadership skills
- Ability to work efficiently under pressure
- Flexible approach to working hours
Brilliant Work Deserves Brilliant Perks!
At Elior, we believe that when you love where you work, it shows. That’s why we make sure our team feels appreciated, supported, and set up for success! Here’s what’s waiting for you:
- Free, tasty meals - Enjoy tasty, nutritious food on us while you work!
- Flexible working - including part time roles, because life doesn’t run on a 9-5 schedule.
- Plenty of Time to Unwind - 28 days of holiday, and after two years, enjoy even more with 31 days.
- Leave for life’s important moments - whether family, personal or unexpected.
- Give back time - paid volunteering days for the causes you care about.
- Room to grow - career development and learning opportunities for all stages of your career.
- Wellbeing first - mental health support and wellbeing perks.
- Financial security - pension schemes and life assurance.
- Exclusive discounts - save on entertainment, leisure, and even travel!
One small thing - we welcome you to apply using the name you feel most comfortable with! No need for legal names at this stage.
Why You’ll Love Working Here
We’re a people-first business with over 10,000 colleagues across the UK, serving everything from stadiums to hospitals, schools to workplaces. Our mission? To enrich lives everywhere, every day. And here’s the best part - 87% of our team say they’re proud to work here! Why? Because we create a place where you’re listened to, trusted, supported, and valued.
Not sure you match every single requirement? Apply anyway! Research shows that many people - especially women and those from underrepresented backgrounds - hold back unless they meet 100% of the criteria. But we hire for potential, not just experience. If you’re passionate and ready to grow, we want to hear from you!
We Celebrate You!
At Elior, diversity and inclusion aren’t just policies, they’re who we are. We know that different perspectives make us stronger, and we’re dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed.
Need any support or adjustments during the application process? Just let us know - we’re happy to help!
Ready to join us? Hit ‘Apply Now’ and let’s chat!
Coffee House / Retail Supervisor - City of London employer: Lexington-Catering
Contact Detail:
Lexington-Catering Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Coffee House / Retail Supervisor - City of London
✨Tip Number 1
Get to know the company culture! Before your interview, check out Elior's social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your barista skills! If you’ve got experience making coffee, brush up on those latte art skills and be ready to showcase them. You might even want to bring a portfolio of your best creations to impress during your interview.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle customer feedback or resolve issues in a busy environment. Having specific examples ready will demonstrate your problem-solving skills and leadership potential.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note to express your appreciation for the opportunity. It’s a simple way to stand out and show that you’re keen on joining the Elior team.
We think you need these skills to ace Coffee House / Retail Supervisor - City of London
Some tips for your application 🫡
Show Your Passion for Coffee: When you're writing your application, let your love for coffee shine through! Mention any barista experience you have and highlight your knowledge of coffee and beverages. We want to see that you’re excited about delivering great drinks and customer experiences.
Highlight Your Leadership Skills: As a Retail Supervisor, you'll be leading a team, so make sure to showcase any previous supervisory or team leader experience in your application. Talk about how you've motivated others and created a positive work environment. We’re all about teamwork here!
Be Yourself: We want to get to know the real you! Don’t hesitate to use the name you feel most comfortable with when applying. Authenticity is key, and we appreciate individuality. Just be honest about your skills and experiences.
Apply Through Our Website: Make it easy for us to find your application by applying directly through our website. It’s straightforward and ensures your application gets to the right place. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Lexington-Catering
✨Know Your Coffee
Brush up on your coffee knowledge before the interview. Be ready to discuss different types of coffee beans, brewing methods, and even show off your latte art skills. This will not only impress your interviewers but also demonstrate your passion for the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you motivated your colleagues or resolved conflicts. Being able to articulate your leadership style will show that you're ready to take on the supervisory responsibilities.
✨Customer Service is Key
Be prepared to discuss your approach to customer service. Share specific instances where you went above and beyond to ensure a great experience for customers. This will highlight your commitment to delivering outstanding service, which is crucial for this role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they handle customer feedback. This shows your genuine interest in the position and helps you assess if it's the right fit for you.