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- Tasks: Lead a dynamic team, ensuring top-notch service and customer satisfaction.
- Company: Join Lexington, an award-winning contract caterer known for great food and service.
- Benefits: Enjoy free lunches, flexible hours, 28+ days holiday, and wellbeing support.
- Why this job: Be part of a creative, inclusive culture that values your growth and contributions.
- Qualifications: Experience in team management and a passion for customer service excellence required.
- Other info: Opportunities for career progression and a commitment to community impact through charity leave.
The predicted salary is between 48000 - 72000 £ per year.
Lexington is an award-winning contract caterer that focuses on providing great food and service to customers. To do this, we need fabulous people and we work hard to create an environment where our team members feel engaged, inspired, valued, and enjoy what they do.
At Lexington, we strive to ensure that our colleagues feel appreciated and rewarded, which is why we offer generous rewards and benefits in exchange for your dedicated efforts:
- FREE On-Site Lunches: Savour delicious and healthy meals, on us, every day at work.
- Flexible Working: Enjoy the freedom to balance work and personal life with our flexible working hours.
- Holiday Allowance: Start with 28 days of holiday to relax and recharge, increasing to 31 days after two years of service.
- Family Leave: Prioritise your family commitments with our family leave options designed to support you during important times.
- Paid Charity Leave: Make a difference in your community with paid time off to volunteer for your favourite causes.
- Opportunities for Career Progression: Grow and advance your career with us, supported by continuous learning and development opportunities.
- Comprehensive Wellbeing Benefits: Access mental health support and a range of wellbeing benefits to keep you feeling your best, both professionally and personally.
- Life Assurance & Pension Schemes: Secure your future with our life assurance and workplace pension schemes.
- Exclusive Discounts & Perks: Enjoy discounts and cashback on entertainment, leisure activities, and much more, alongside our popular cycle-to-work scheme.
We are on the lookout for a dynamic and experienced General Manager to lead our team at this iconic London location which has been a destination for music makers for many years.
As a General Manager, you will be responsible for managing and delivering service of the highest standard whilst driving customer satisfaction, revenue growth, and cost efficiencies. A proactive, personable, and driven leader, you will manage the team, implementing best practices and consistent processes across all aspects of service, and be accountable for recruiting, inducting, training, and supporting colleagues to deliver an efficient, high-quality service to our team and guests. You will be responsible for managing all financial processes, performance, and reporting and will be targeted against commercial metrics.
Responsibilities:
- Motivating and managing a team.
- Controlling and managing a budget, monthly financial reporting, and delivering financial growth whilst maintaining cost efficiencies.
- Accountable for building team culture and communication, including building internal and external relationships, management reporting, and client liaison to enable operational excellence, customer satisfaction and retention, and new business.
- Elevating and expanding the catering offering, within the restaurant and across the broader business.
- Developing, implementing, and maintaining a framework for consistent service levels and processes.
- Creating a culture and structure for continued, meaningful team learning and development.
- Accountable for COSHH, Food Safety, H&S, legal regulations, environmental policies, and duty of care to customers and colleagues.
What can you bring?
- Proven experience of successfully managing a team.
- Genuine interest in customer service excellence.
- Experience within a 5-star environment, members clubs, fine dining restaurants, etc.
- Approachable demeanour.
- A strong team player, highly confident and positive.
- Self-motivated and innovative.
- Previous experience within management, contract catering desirable.
Working Pattern: 5 out of 7 days.
Why it’s great to work for us: At Lexington, we dare to be different in our food, catering, reception services, and work culture. Our values encourage creativity, boldness, and fun, fostering a diverse and inclusive workplace. We nurture talent, helping our people thrive and reach their potential.
We take pride in being an equal opportunity employer and welcome everyone. Let us know if you need any reasonable adjustments or assistance in your application, and feel free to share your pronouns.
Join our award-winning team passionate about serving delicious food to exceptional clients in London. Visit our website to hear from our team first-hand.
General Manager employer: Lexington Catering
Contact Detail:
Lexington Catering Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Network with professionals in the catering and hospitality industry. Attend events, join relevant groups on social media, and connect with current or former employees of Lexington to gain insights about the company culture and expectations for the General Manager role.
✨Tip Number 2
Research Lexington's recent projects and initiatives. Understanding their approach to customer service and team management will help you tailor your discussions during interviews, showcasing your alignment with their values and goals.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Be ready to provide specific examples of how you've driven customer satisfaction and financial growth in previous roles, as these are key aspects of the General Manager position.
✨Tip Number 4
Familiarise yourself with the latest trends in the catering and hospitality sectors. Being knowledgeable about current best practices and innovations can set you apart as a candidate who is proactive and forward-thinking, which is essential for a General Manager.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in management and customer service, particularly in high-end environments like fine dining or members clubs. Use specific examples to demonstrate your leadership skills and achievements.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the role and the company. Mention how your values align with Lexington's focus on creativity and team culture. Be sure to include specific instances where you've successfully managed teams and improved customer satisfaction.
Showcase Your Leadership Style: In your application, emphasise your approach to team management and development. Discuss how you motivate teams and create a positive work environment, as this is crucial for the General Manager role.
Highlight Financial Acumen: Since the role involves managing budgets and financial reporting, be sure to include any relevant experience you have in financial management. Provide examples of how you've driven revenue growth and maintained cost efficiencies in previous roles.
How to prepare for a job interview at Lexington Catering
✨Showcase Your Leadership Skills
As a General Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on your approach to building team culture and communication.
✨Understand Financial Management
Since the role involves managing budgets and financial reporting, brush up on your financial acumen. Be ready to discuss your experience with budget control and how you've driven revenue growth while maintaining cost efficiencies.
✨Emphasise Customer Service Excellence
Lexington values customer service, so be prepared to share your insights on delivering exceptional service. Discuss specific instances where you've gone above and beyond to enhance customer satisfaction and retention.
✨Demonstrate Your Passion for Food and Catering
Given that Lexington is a contract caterer, express your genuine interest in food and catering. Share any relevant experiences or ideas you have for elevating the catering offering, showing that you're aligned with their mission.
