At a Glance
- Tasks: Be the friendly face for customers, providing support and ensuring positive experiences.
- Company: Award-winning contract caterer focused on great food and service.
- Benefits: Free meals, flexible hours, 28 days holiday, and career development opportunities.
- Other info: Diversity and inclusion are at our core; we welcome all applicants!
- Why this job: Join a people-first business where your voice is valued and you can grow.
- Qualifications: Customer-focused attitude, excellent communication skills, and problem-solving abilities.
The predicted salary is between 12000 - 15000 £ per year.
Lexington is an award-winning contract caterer that focuses on providing great food and service to customers. To do this we need fabulous people and we work hard to create an environment where our team members feel engaged, inspired, valued and enjoy what they do.
As a Customer Service Assistant, you’ll be the friendly face and first point of contact for our customers, providing helpful, prompt, and professional support. You’ll play a key role in ensuring every customer has a positive experience, whether in person, over the phone, or online.
- Greet and assist customers with queries, purchases, or service requests
- Provide accurate information on products, services, and policies
- Handle customer enquiries via phone, email, and in person
- Resolve complaints or escalate issues where appropriate
- Maintain a tidy, welcoming environment or service area
- Process transactions, orders, and returns accurately
- Keep up to date with company offerings and promotions
- Support wider team with general administrative and operational tasks
Working pattern: Monday to Friday, 20 hours per week
What can you bring?
- A warm, approachable, and customer-focused attitude
- Excellent communication and interpersonal skills
- Experience in a customer service or front-of-house role
- Strong problem-solving and organisational abilities
- Confidence in using IT systems, tills, or booking platforms
- Ability to remain calm under pressure and manage multiple queries
- A proactive mindset and willingness to support the team
Brilliant Work Deserves Brilliant Perks!
At Elior, we believe that when you love where you work, it shows. That’s why we make sure our team feels appreciated, supported, and set up for success!
- Free, tasty meals - Enjoy tasty, nutritious food on us while you work!
- Flexible working - including part time roles, because life doesn’t run on a 9-5 schedule.
- Plenty of Time to Unwind - 28 days of holiday, and after two years, enjoy even more with 31 days.
- Leave for life’s important moments - whether family, personal or unexpected.
- Give back time - paid volunteering days for the causes you care about.
- Room to grow - career development and learning opportunities for all stages of your career.
- Wellbeing first - mental health support and wellbeing perks.
- Financial security - pension schemes and life assurance.
- Exclusive discounts - save on entertainment, leisure, and even travel!
We’re a people-first business with over 10,000 colleagues across the UK, serving everything from stadiums to hospitals, schools to workplaces. Our mission? To enrich lives everywhere, every day. And here’s the best part - 87% of our team say they’re proud to work here!
Not sure you match every single requirement? Apply anyway! Research shows that many people - especially women and those from underrepresented backgrounds - hold back unless they meet 100% of the criteria. But we hire for potential, not just experience. If you’re passionate and ready to grow, we want to hear from you!
We Celebrate You!
At Elior, diversity and inclusion aren’t just policies, they’re who we are. We know that different perspectives make us stronger, and we’re dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed.
Need any support or adjustments during the application process? Just let us know - we’re happy to help!
Ready to join us? Hit ‘Apply Now’ and let’s chat!
Customer Service Assistant - Doncaster, South Yorkshire employer: Lexington-Catering
Lexington is an exceptional employer that prioritises the well-being and growth of its team members in Doncaster, South Yorkshire. With a strong focus on creating a supportive and inclusive work environment, employees enjoy benefits such as free meals, flexible working hours, generous holiday allowances, and ample opportunities for career development. Join a company where your contributions are valued, and be part of a team that takes pride in enriching lives every day.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant - Doncaster, South Yorkshire
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Lexington. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Think about scenarios where you’ve helped customers in the past. Be ready to share these experiences during your chat. It’s all about showing how you can bring that warm, approachable attitude they’re looking for.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional. A tidy appearance shows that you care about the role and are ready to represent the company well.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note. It’s a nice touch that shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great way to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Service Assistant - Doncaster, South Yorkshire
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your warm and approachable attitude.
Tailor Your Application:Make sure to highlight your customer service experience and skills that match the job description. We love seeing how your background aligns with what we’re looking for!
Keep It Clear and Concise:While we appreciate detail, make sure your application is easy to read. Use clear language and structure your information well, so we can quickly see why you’d be a great fit for our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Lexington-Catering
✨Know the Company
Before your interview, take some time to research Lexington. Understand their values, mission, and what makes them unique in the catering industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Service Assistant, your ability to connect with customers is key. Prepare examples from your past experiences where you’ve successfully handled customer queries or resolved complaints. Highlight your warm, approachable attitude and how it contributed to a positive customer experience.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, such as how you would handle an upset customer or manage multiple queries at once. Practising your responses can help you feel more confident and articulate during the actual interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how they support employee wellbeing. This shows that you’re not just interested in the role, but also in how you can grow and contribute to the company culture.
