At a Glance
- Tasks: Be the friendly face for customers, providing support and resolving queries.
- Company: Join an award-winning contract caterer focused on great food and service.
- Benefits: Enjoy free meals, flexible hours, and 28 days holiday plus more!
- Other info: Great career development opportunities in a supportive team environment.
- Why this job: Make a positive impact on customer experiences every day.
- Qualifications: Customer-focused attitude and excellent communication skills required.
The predicted salary is between 20000 - 25000 € per year.
Lexington is an award-winning contract caterer that focuses on providing great food and service to customers.
What you’ll be doing… As a Customer Service Assistant, you’ll be the friendly face and first point of contact for our customers, providing helpful, prompt, and professional support. You’ll play a key role in ensuring every customer has a positive experience, whether in person, over the phone, or online.
- Greet and assist customers with queries, purchases, or service requests
- Provide accurate information on products, services, and policies
- Handle customer enquiries via phone, email, and in person
- Resolve complaints or escape issues where appropriate
- Maintain a tidy, welcoming environment or service area
- Process transactions, orders, and returns accurately
- Keep up to date with company offerings and promotions
- Support wider team with general administrative and operational tasks
Working pattern: Monday to Friday, 20 hours per week
What can you bring?
- A warm, approachable, and customer-focused attitude
- Excellent communication and interpersonal skills
- Experience in a customer service or front-of-house role
- Strong problem-solving and organisational abilities
- Confidence in using IT systems, tills, or booking platforms
- Ability to remain calm under pressure and manage multiple queries
- A proactive mindset and willingness to support the team
Brilliant Work Deserves Brilliant Perks!
- Free, tasty meals – enjoy nutritious food on us while you work
- Flexible working – including part time roles
- 28 days of holiday; after two years, enjoy even more with 31 days
- Leave for life’s important moments
- Paid volunteering days for the causes you care about
- Career development and learning opportunities for all stages of your career
- Pension schemes and life assurance for financial security
- Exclusive discounts on entertainment, leisure, and travel
Customer Service Assistant in Doncaster employer: Lexington-Catering
Lexington is an exceptional employer that prioritises the well-being and growth of its employees, offering a vibrant work culture where customer service excellence is celebrated. With flexible working hours, generous holiday allowances, and opportunities for career development, employees can thrive both personally and professionally while enjoying free meals and exclusive discounts. Located in a supportive environment, Lexington empowers its team to make a meaningful impact on customer experiences every day.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Doncaster
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Lexington. Understand their values and what makes them tick. This way, you can show off your enthusiasm and how you fit into their culture.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle complaints or queries. Role-play with a friend or family member to get comfortable with responding in a friendly and professional manner.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and approachable for your interview. A neat appearance shows that you care about the role and respect the company.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Customer Service Assistant in Doncaster
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be friendly and approachable in your tone. Remember, as a Customer Service Assistant, you'll be the first point of contact for our customers.
Tailor Your Application:Make sure to tailor your application to the job description. Highlight your customer service experience and any relevant skills that match what we’re looking for. This shows us that you’ve done your homework and are genuinely interested in the role.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Lexington-Catering
✨Know the Company Inside Out
Before your interview, take some time to research Lexington. Understand their values, mission, and what makes them stand out in the catering industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you’ve excelled in customer service. Think about times you resolved complaints or went above and beyond for a customer. This will demonstrate your ability to handle the responsibilities of a Customer Service Assistant.
✨Practice Your Communication
Since this role requires excellent communication skills, practice speaking clearly and confidently. You might even want to do a mock interview with a friend or family member. Focus on being friendly and approachable, just like you would be with customers.
✨Stay Calm Under Pressure
Be ready to discuss how you manage stress and multiple queries at once. Think of specific situations where you remained calm and collected. This will reassure the interviewer that you can handle the fast-paced environment of customer service.
