At a Glance
- Tasks: Be the friendly face for customers, providing support and ensuring positive experiences.
- Company: Award-winning contract caterer focused on great food and service.
- Benefits: Free meals, flexible hours, 28 days holiday, and career development opportunities.
- Other info: Diversity and inclusion are at our core; we welcome all applicants!
- Why this job: Join a people-first company where your voice is valued and you can grow.
- Qualifications: Customer-focused attitude, excellent communication skills, and problem-solving abilities.
The predicted salary is between 20000 - 25000 £ per year.
Lexington is an award-winning contract caterer that focuses on providing great food and service to customers. To do this we need fabulous people and we work hard to create an environment where our team members feel engaged, inspired, valued and enjoy what they do.
What you’ll be doing...
- As a Customer Service Assistant, you’ll be the friendly face and first point of contact for our customers, providing helpful, prompt, and professional support.
- You’ll play a key role in ensuring every customer has a positive experience, whether in person, over the phone, or online.
- Greet and assist customers with queries, purchases, or service requests.
- Provide accurate information on products, services, and policies.
- Handle customer enquiries via phone, email, and in person.
- Resolve complaints or escalate issues where appropriate.
- Maintain a tidy, welcoming environment or service area.
- Process transactions, orders, and returns accurately.
- Keep up to date with company offerings and promotions.
- Support wider team with general administrative and operational tasks.
Working pattern: Monday to Friday, 20 hours per week.
What can you bring?
- A warm, approachable, and customer-focused attitude.
- Excellent communication and interpersonal skills.
- Experience in a customer service or front-of-house role.
- Strong problem-solving and organisational abilities.
- Confidence in using IT systems, tills, or booking platforms.
- Ability to remain calm under pressure and manage multiple queries.
- A proactive mindset and willingness to support the team.
Brilliant Work Deserves Brilliant Perks!
At Elior, we believe that when you love where you work, it shows. That’s why we make sure our team feels appreciated, supported, and set up for success! Here’s what’s waiting for you:
- Free, tasty meals - Enjoy tasty, nutritious food on us while you work!
- Flexible working - including part time roles, because life doesn’t run on a 9-5 schedule.
- Plenty of Time to Unwind - 28 days of holiday, and after two years, enjoy even more with 31 days.
- Leave for life’s important moments - whether family, personal or unexpected.
- Give back time - paid volunteering days for the causes you care about.
- Room to grow - career development and learning opportunities for all stages of your career.
- Wellbeing first - mental health support and wellbeing perks.
- Financial security - pension schemes and life assurance.
- Exclusive discounts - save on entertainment, leisure, and even travel!
One small thing - we welcome you to apply using the name you feel most comfortable with! No need for legal names at this stage.
Why You’ll Love Working Here
We’re a people-first business with over 10,000 colleagues across the UK, serving everything from stadiums to hospitals, schools to workplaces. Our mission? To enrich lives everywhere, every day. And here’s the best part - 87% of our team say they’re proud to work here! Why? Because we create a place where you’re listened to, trusted, supported, and valued.
Not sure you match every single requirement? Apply anyway! Research shows that many people - especially women and those from underrepresented backgrounds - hold back unless they meet 100% of the criteria. But we hire for potential, not just experience. If you’re passionate and ready to grow, we want to hear from you!
We Celebrate You!
At Elior, diversity and inclusion aren’t just policies, they’re who we are. We know that different perspectives make us stronger, and we’re dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed.
Need any support or adjustments during the application process? Just let us know - we’re happy to help!
Ready to join us? Hit ‘Apply Now’ and let’s chat!
Customer Service Assistant - Doncaster, South Yorkshire employer: Lexington-Catering
Lexington is an exceptional employer that prioritises the well-being and growth of its team members in Doncaster, South Yorkshire. With a strong focus on creating a supportive and inclusive work environment, employees enjoy benefits such as free meals, flexible working hours, generous holiday allowances, and ample opportunities for career development. Join us to be part of a people-first culture where your contributions are valued and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant - Doncaster, South Yorkshire
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Lexington. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Think about scenarios you might face as a Customer Service Assistant. Role-play with a friend or family member to get comfortable handling queries and complaints. The more prepared you are, the more confident you'll feel!
✨Tip Number 3
Show off your personality! When you apply through our website, let your unique character shine through. Employers love to see candidates who are warm and approachable, so don’t be afraid to be yourself during interviews and interactions.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Assistant - Doncaster, South Yorkshire
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your warm and approachable attitude.
Tailor Your Application:Make sure to highlight your customer service experience and any relevant skills that match the job description. We love seeing how your background aligns with what we’re looking for!
Show Enthusiasm:Express your passion for customer service in your application. Let us know why you’re excited about the role and how you can contribute to creating positive experiences for our customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Lexington-Catering
✨Know the Company
Before your interview, take some time to research Lexington and their values. Understand their focus on customer service and how they create a positive experience for customers. This will help you align your answers with what they’re looking for.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you resolved complaints or went above and beyond for a customer. Be ready to share these stories during the interview to demonstrate your suitability for the role.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, such as handling difficult customers or managing multiple queries. Practising your responses will help you feel more confident and articulate during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
