At a Glance
- Tasks: Lead the front of house team, ensuring exceptional service and smooth operations.
- Company: Join a people-first business with over 10,000 colleagues across the UK.
- Benefits: Enjoy free meals, flexible working, 28 days holiday, and career development opportunities.
- Other info: Diversity and inclusion are at our core; we welcome all applicants!
- Why this job: Make a real impact by delivering best-in-class customer service every day.
- Qualifications: Strong communication skills, multitasking ability, and a positive attitude are essential.
The predicted salary is between 26130 - 31936 £ per year.
What you’ll be doing…
- Monitor the Reception, client meeting room service and the Reception performance to ensure the correct procedures are followed.
- Manage the daily front of house service by being visible in all areas, auditing services and carrying out corrective on the job training as required.
- Plan and organise desk cover work of team members ensuring efficient use of time and resources, ensuring service is reliably delivered promptly.
- Deal with any complaints or concerns and liaise with relevant departments in a timely, efficient manner, escalating to the management team accordingly and ensuring it’s documented appropriately.
- Drive forward the front of house service to support the delivery of best-in-class customer service.
- Ensure all requests for catering and other in-room requests are confirmed and missing information from any booking is followed up with in a professional and efficient manner.
- Effective and clear communication between the Facilities, Reception and Hospitality teams is essential to ensuring all client demands are met and exceeded.
- Build trusting and strong relationships with all internal and external clients, setting an example of relationship management to the team.
- Optimise the client meeting room space ensuring maximum use of rooms and space, whilst ensuring the highest quality of service.
- To ensure all requests are dealt with in a professional and efficient manner, liaising with Hospitality and any other relevant team to ensure a consistently smooth service.
- Complete all necessary reports, orders and other administrative tasks to the highest required standard.
- Manage reception service hours ensuring areas are covered effectively and strategically and work with the Support Team Manager to ensure any absence is covered.
- Be aware of all Health and Safety issues or concerns in the Front of House Area and report any issues to the Facilities Helpdesk.
- Support the training of new team members and complete training checklists accordingly.
- To maintain the necessary confidentiality on all Lexington Front of House and Client matters.
Working Pattern: Monday to Friday
What can you bring?
- Professional and well presented with integrity and a positive and can-do attitude.
- A multitasker with a sense of urgency.
- Able to work quickly whilst maintaining absolute attention to detail.
- Approachable and helpful with excellent communication skills.
- Passionate about delivering exceptional service and take responsibility for your contribution to the team.
- Experience of working to tight deadlines and in a fast-paced environment.
- A flexible approach.
- Able to prioritise a busy workload.
Brilliant Work Deserves Brilliant Perks!
- Free, tasty meals - Enjoy tasty, nutritious food on us while you work!
- Flexible working - including part time roles, because life doesn’t run on a 9-5 schedule.
- Plenty of Time to Unwind - 28 days of holiday, and after two years, enjoy even more with 31 days.
- Leave for life’s important moments - whether family, personal or unexpected.
- Give back time - paid volunteering days for the causes you care about.
- Room to grow - career development and learning opportunities for all stages of your career.
- Financial security - pension schemes and life assurance.
- Exclusive discounts - save on entertainment, leisure, and even travel!
One small thing - we welcome you to apply using the name you feel most comfortable with! No need for legal names at this stage.
Why You’ll Love Working Here
We’re a people-first business with over 10,000 colleagues across the UK, serving everything from stadiums to hospitals, schools to workplaces. Our mission? To enrich lives everywhere, every day. And here’s the best part - 87% of our team say they’re proud to work here! Why? Because we create a place where you’re listened to, trusted, supported, and valued.
Not sure you match every single requirement? Apply anyway! Research shows that many people - especially women and those from underrepresented backgrounds - hold back unless they meet 100% of the criteria. But we hire for potential, not just experience. If you’re passionate and ready to grow, we want to hear from you!
We Celebrate You!
At Elior, diversity and inclusion aren’t just policies, they’re who we are. We know that different perspectives make us stronger, and we’re dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed.
Need any support or adjustments during the application process? Just let us know - we’re happy to help!
LRS - Supervisor in City of Westminster employer: Lexington-Catering
Lexington is an exceptional employer that prioritises the well-being and growth of its team members, offering a vibrant work culture where employees feel valued and inspired. With flexible working arrangements, generous holiday allowances, and a commitment to career development, Lexington ensures that its General Managers can thrive both personally and professionally while delivering outstanding service in a dynamic law firm environment. Enjoy free meals, mental health support, and exclusive discounts, making every day at work rewarding and fulfilling.
StudySmarter Expert Advice🤫
We think this is how you could land LRS - Supervisor in City of Westminster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Lexington-Catering. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Lexington-Catering
Don't be shy about reaching out to Lexington-Catering directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace LRS - Supervisor in City of Westminster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Lexington-Catering and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Lexington-Catering
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
