At a Glance
- Tasks: Engage with schools, deliver training, and support customers in using our educational software.
- Company: Join LexiaUK Ltd, a leader in education technology with a passionate team.
- Benefits: Earn £25,950 plus bonuses, enjoy up to 37 days holiday, and access health perks.
- Other info: Dynamic office in Gateshead with opportunities for growth and regular company events.
- Why this job: Make a real difference in education while developing your skills in a supportive environment.
- Qualifications: Confident communicator with experience in remote training and strong IT skills.
The predicted salary is between 25950 - 25950 £ per year.
Full-time | Office-Based in Gateshead
£25,950 per annum + Performance Bonuses, Pension, Perks & Up to 37 Days Holiday (inc. Bank Holidays)
Join a Company That's Driving Change in Education Technology
At LexiaUK Ltd, we believe in empowering schools with cutting-edge educational software that truly makes a difference. As part of our continued growth, we're looking for a dynamic Customer Success Advisor to join our friendly and passionate team based in our top-floor Gateshead office with panoramic views. If you enjoy helping others succeed, are confident delivering training over Microsoft Teams or similar platforms, and love seeing customers thrive with the help of technology, this is the role for you.
What You'll Be Doing
- Deliver live, remote training sessions to school staff via video conferencing (Microsoft Teams)
- Help schools implement and get the most out of our award-winning software
- Provide support via phone and email, with a proactive and friendly approach
- Participate in engaging webinars and group sessions to demonstrate best practice
- Build strong, long-term relationships with our customers
- Book appointments and follow up with schools to maintain software usage
- Contribute to the creation of support materials and customer resources
- Identify new opportunities for our sales team (with bonuses for leads!)
- Keep accurate records in our CRM system
What You'll Bring
- A confident communicator, both on camera and via email or phone
- Highly proficient in IT—especially Microsoft Office and presentation tools like PowerPoint
- Experienced in delivering software/product training remotely (ideally to groups)
- Flexible and adaptable—you'll be part of a fast-growing team with room to develop
- Organised and self-motivated, able to manage your own diary and goals
The Perks
- Base salary of £25,950 plus performance-based bonuses
- Up to 37 days' holiday including Bank Holidays (holidays to be taken in Gateshead school terms)
- Access to Health Shield, Private Dental & Medical Insurance
- Perkbox employee discounts & wellbeing platform
- Company pension
- Regular company events
What You'll Need
- Minimum GCSE Grade C or above in Maths and English
- Confident working on video platforms (e.g. Microsoft Teams)
- Eligible to work in the UK
- Subject to enhanced DBS check due to work with schools
Bonus Points If You Have
- Experience in delivering product/software training
- A background in EdTech or SaaS
- Knowledge of school environments or how children learn to read
- University degree or equivalent
Ready to Make a Difference?
If this sounds like your kind of role, we'd love to hear from you. Please apply with your CV and a tailored cover letter telling us why you'd be a great fit for LexiaUK.
Monday to Friday, 8-hour shifts
No weekend work
Office-based in Gateshead (please ensure you can reliably commute or relocate)
Holidays must be taken outside of school term time
Enhanced DBS check required (we'll cover this)
Job Types: Full-time, Permanent
Pay: £25,950.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Health & wellbeing programme
- Private medical insurance
- Sick pay
- Store discount
Ability to commute/relocate:
Gateshead NE8 1AD: reliably commute or plan to relocate before starting work (required)
Application question(s): Holidays must be taken during school holidays, is this ok?
Experience: Software Training: 1 year (required)
Location: Gateshead NE8 1AD (preferred)
Work Location: In person
Customer Success Advisor (Education) in Gateshead employer: LexiaUK
At LexiaUK Ltd, we pride ourselves on being an exceptional employer that champions employee growth and a supportive work culture. Our Gateshead office offers a vibrant environment with stunning views, where you can thrive in your role as a Customer Success Advisor while enjoying generous benefits such as up to 37 days of holiday, performance bonuses, and access to health and wellbeing programmes. Join us in making a meaningful impact in the education technology sector, where your contributions will be valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Advisor (Education) in Gateshead
✨Dive into Digital Learning Communities
Join online forums and communities focused on digital education, like EdTech Meetups or LinkedIn groups. Engage actively—share ideas and insights, and you'll not only learn a ton but also connect with potential employers and thought leaders in the industry.
✨Showcase Your Teaching Skills
Create content that demonstrates your understanding of digital learning—think blogs, videos, or even free online workshops. This could catch the eye of companies like LexiaUK looking for innovative thinkers. Plus, it’s a great way to practice your presentation skills!
✨Utilise University Career Services
If you're still in education or have access to an alumni network, make the most of your university's career services. They often have exclusive job listings and workshops tailored to students wanting to break into full-time roles in education technology.
✨Apply Directly Via Company Websites
When you come across roles like Customer Success Advisor (Education) at LexiaUK, make sure to apply directly through their website. It not only shows you're serious but sometimes you'll find positions listed there that may not be on job boards yet. Keep an eye on those!
We think you need these skills to ace Customer Success Advisor (Education) in Gateshead
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at LexiaUK, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of LexiaUK and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at LexiaUK
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that LexiaUK might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at LexiaUK.
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
✨Prepare for Collaborative Scenarios
Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
