At a Glance
- Tasks: Engage with schools, deliver training, and support customers in using our educational software.
- Company: Join LexiaUK Ltd, a leader in education technology with a passion for empowering schools.
- Benefits: Earn £25,950 plus bonuses, enjoy up to 37 days holiday, and access health perks.
- Other info: Flexible, dynamic team environment with opportunities for personal growth.
- Why this job: Make a real impact in education while building strong relationships with schools.
- Qualifications: GCSEs in Maths and English, confident communicator, and IT proficient.
The predicted salary is between 25950 - 25950 £ per year.
Full-time | Home-Based
£25,950 per annum + Performance Bonuses, Pension, Perks & Up to 37 Days Holiday (inc. Bank Holidays)
Join a Company That's Driving Change in Education Technology
At LexiaUK Ltd, we believe in empowering schools with cutting-edge educational software that truly makes a difference. As part of our continued growth, we're looking for a dynamic Customer Success Advisor to join our friendly and passionate team.
If you enjoy helping others succeed, are confident delivering training over Microsoft Teams or similar platforms, and love seeing customers thrive with the help of technology, this is the role for you.
This is not a technical support job. It's all about people, engaging with schools to ensure they get the most from our platform. You'll be at the heart of our customer experience, offering tailored support, training sessions, and onboarding that drive real product usage.
- Deliver live, remote training sessions to school staff via video conferencing (Microsoft Teams)
- Help schools implement and get the most out of our award-winning software
- Provide support via phone and email, with a proactive and friendly approach
- Build strong, long-term relationships with our customers
- Book appointments and follow up with schools to maintain software usage
- Contribute to the creation of support materials and customer resources
- Identify new opportunities for our sales team (with bonuses for leads!)
- Keep accurate records in our CRM system
Requirements:
- A confident communicator, both on camera and via email or phone
- Highly proficient in IT—especially Microsoft Office and presentation tools like PowerPoint
- Experienced in delivering software/product training remotely (ideally to groups)
- Flexible and adaptable—you'll be part of a fast-growing team with room to develop
Base salary of £25,950 plus performance-based bonuses
Up to 37 days' holiday including Bank Holidays (holidays to be taken in school terms)
Access to Health Shield, Private Dental & Medical Insurance
Perkbox employee discounts & wellbeing platform
Company pension
Regular company events
Minimum GCSE Grade C or above in Maths and English
Confident working on video platforms (e.g. Microsoft Teams)
Subject to enhanced DBS check due to work with schools
Bonus Points If You Have:
- Experience in delivering product/software training
- Knowledge of school environments or how children learn to read
- University degree or equivalent
Monday to Friday, 8-hour shifts
Holidays must be taken outside of school term time
Enhanced DBS check required (we'll cover this)
Customer Service Consultant (full-time, permanent, home-based) in Gateshead employer: LexiaUK
At LexiaUK Ltd, we pride ourselves on being an exceptional employer that champions employee growth and well-being. Our vibrant work culture in Gateshead fosters collaboration and innovation, offering generous benefits such as up to 37 days of holiday, performance bonuses, and comprehensive health insurance. Join us in making a meaningful impact in education technology while enjoying a supportive environment that values your contributions and encourages professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Consultant (full-time, permanent, home-based) in Gateshead
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at LexiaUK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like LexiaUK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Consultant (full-time, permanent, home-based) in Gateshead
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to LexiaUK:Your cover letter is your chance to shine! Tell us why you want to work at LexiaUK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at LexiaUK!
How to prepare for a job interview at LexiaUK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
