At a Glance
- Tasks: Deliver engaging training sessions and support schools in using our innovative educational software.
- Company: Join LexiaUK Ltd, a leader in education technology with a passionate team.
- Benefits: Earn £25,950 plus bonuses, enjoy up to 37 days holiday, and access health perks.
- Other info: Dynamic role with opportunities for growth and regular company events.
- Why this job: Make a real difference in education while working from home and connecting with schools.
- Qualifications: Confident communicator with experience in remote training and strong IT skills.
The predicted salary is between 25950 - 25950 £ per year.
Full-time | Office-Based in Gateshead £25,950 per annum + Performance Bonuses, Pension, Perks & Up to 37 Days Holiday (inc. Bank Holidays)
At LexiaUK Ltd, we believe in empowering schools with cutting-edge educational software that truly makes a difference. As part of our continued growth, we’re looking for a dynamic Customer Success Advisor to join our friendly and passionate team based in our top-floor Gateshead office with panoramic views.
If you enjoy helping others succeed, are confident delivering training over Microsoft Teams or similar platforms, and love seeing customers thrive with the help of technology, this is the role for you.
This is not a technical support job. It’s all about people, engaging with schools to ensure they get the most from our platform. You’ll be at the heart of our customer experience, offering tailored support, training sessions, and onboarding that drive real product usage.
- Deliver live, remote training sessions to school staff via video conferencing (Microsoft Teams)
- Help schools implement and get the most out of our award-winning software
- Provide support via phone and email, with a proactive and friendly approach
- Build strong, long-term relationships with our customers
- Book appointments and follow up with schools to maintain software usage
- Contribute to the creation of support materials and customer resources
- Identify new opportunities for our sales team (with bonuses for leads!)
- Keep accurate records in our CRM system
Requirements:
- A confident communicator, both on camera and via email or phone
- Highly proficient in IT—especially Microsoft Office and presentation tools like PowerPoint
- Experienced in delivering software/product training remotely (ideally to groups)
- Flexible and adaptable—you’ll be part of a fast-growing team with room to develop
- Minimum GCSE Grade C or above in Maths and English
- Confident working on video platforms (e.g. Microsoft Teams)
- Subject to enhanced DBS check due to work with schools
Bonus Points If You Have:
- Experience in delivering product/software training
- Knowledge of school environments or how children learn to read
- University degree or equivalent
Job Types: Full-time, Permanent
Company events, Company pension, Employee discount, Health & wellbeing programme, Private medical insurance, Sick pay, Store discount
Ability to commute/relocate: Gateshead NE8 1AD: reliably commute or plan to relocate before starting work (required)
Holidays must be taken during school holiday's.
Software Training: 1 year (required)
FULL TIME - Customer Service Advisor (WORK FROM HOME) (remote) employer: LexiaUK
At LexiaUK Ltd, we pride ourselves on being an exceptional employer that champions employee growth and well-being. Our vibrant work culture in Gateshead fosters collaboration and innovation, offering generous benefits such as up to 37 days of holiday, performance bonuses, and comprehensive health coverage. Join us in making a meaningful impact in education technology while enjoying a supportive environment that values your contributions and encourages professional development.
