At a Glance
- Tasks: Engage with schools, deliver training, and support customers in using our educational software.
- Company: Join LexiaUK Ltd, a leader in education technology with a passionate team.
- Benefits: Earn £25,950 plus bonuses, enjoy up to 37 days holiday, and access health perks.
- Other info: Dynamic role with opportunities for growth and a stunning office view.
- Why this job: Make a real impact in education while helping schools thrive with innovative tech.
- Qualifications: Confident communicator with IT skills and experience in remote training.
£25,950 per annum + Performance Bonuses, Pension, Perks & Up to 37 Days Holiday (inc. Bank Holidays)
Join a Company That’s Driving Change in Education Technology
At LexiaUK Ltd, we believe in empowering schools with cutting‑edge educational software that truly makes a difference. As part of our continued growth, we’re looking for a dynamic Implementation & Support Adviser to join our friendly and passionate team based in our topfloor Gateshead office with panoramic views of the city.
If you enjoy helping others succeed, are confident delivering training over Microsoft Teams or similar platforms, and love seeing customers thrive with the help of technology—this is the role for you.
What You’ll Be Doing
This is not a technical support job. It’s all about people, engaging with schools to ensure they get the most from our platform. You’ll be at the heart of our customer experience, offering tailored support, training sessions, and onboarding that drive real product usage.
- Deliver live, remote training sessions to school staff via video conferencing (Microsoft Teams)
- Help schools implement and get the most out of our award‑winning software
- Provide support via phone and email, with a proactive and friendly approach
- Participate in engaging webinars and group sessions to demonstrate best practice
- Build strong, long‑term relationships with our customers
- Book appointments and follow up with schools to maintain software usage
- Contribute to the creation of support materials and customer resources
- Identify new opportunities for our sales team (with bonuses for leads!)
- Keep accurate records in our CRM system
What You’ll Bring
We’re looking for someone who’s:
- A confident communicator, both on camera and via email or phone
- Highly proficient in IT—especially Microsoft Office and presentation tools like PowerPoint
- Experienced in delivering software/product training remotely (ideally to groups)
- Flexible and adaptable—you’ll be part of a fast‑growing team with room to develop
- Organised and self‑motivated, able to manage your own diary and goals
The Perks
- Base salary of £25,950 plus performance‑based bonuses
- Up to 37 days’ holiday including Bank Holidays (holidays to be taken in Gateshead school terms)
- Access to Health Shield, Private Dental & Medical Insurance
- Perkbox employee discounts & wellbeing platform
- Company pension
- Regular company events
- Office with stunning views, just minutes from public transport and amenities
What You’ll Need
- Minimum GCSE Grade C or above in Maths and English
- Confident working on video platforms (e.g. Microsoft Teams)
- Able to work from home if required
- Eligible to work in the UK
- Subject to enhanced DBS check due to work with schools
Bonus Points If You Have
- Experience in delivering product/software training
- A background in EdTech or SaaS
- Knowledge of school environments or how children learn to read
- University degree or equivalent
Ready to Make a Difference?
- Monday to Friday, 8‑hour shifts
- Office‑based in Gateshead (please ensure you can reliably commute or relocate)
- Holidays must be taken outside of school term time
- Enhanced DBS check required (we’ll cover this)
Implementation and Support Advisor in Gateshead employer: Lexiauk Ltd
At LexiaUK Ltd, we pride ourselves on being an exceptional employer that champions innovation in education technology. Our vibrant work culture fosters collaboration and personal growth, with generous benefits including up to 37 days of holiday, performance bonuses, and comprehensive health coverage. Located in our stunning Gateshead office, we offer a supportive environment where you can thrive while making a meaningful impact in schools across the UK.
