At a Glance
- Tasks: Engage with schools, deliver training, and support them in using our platform effectively.
- Company: Join a dynamic EdTech company focused on enhancing customer experiences.
- Benefits: Competitive salary, up to 37 days holiday, health perks, and employee discounts.
- Other info: Flexible role with opportunities for growth in a fast-paced environment.
- Why this job: Make a real difference in education while building strong relationships with schools.
- Qualifications: GCSEs in Maths and English, confident communicator, and IT savvy.
The predicted salary is between 25950 - 25950 £ per year.
This is not a technical support job.
It's all about people, engaging with schools to ensure they get the most from our platform.
You'll be at the heart of our customer experience, offering tailored support, training sessions, and onboarding that drive real product usage.
Responsibilities
- Deliver live, remote training sessions to school staff via video conferencing (Microsoft Teams).
- Help schools implement and get the most out of our award‑winning software.
- Provide support via phone and email, with a proactive and friendly approach.
- Participate in engaging webinars and group sessions to demonstrate best practice.
- Build strong, long‑term relationships with our customers.
- Book appointments and follow up with schools to maintain software usage.
- Contribute to the creation of support materials and customer resources.
- Identify new opportunities for our sales team (with bonuses for leads!).
- Keep accurate records in our CRM system.
Qualifications
- Minimum GCSE Grade C or above in Maths and English.
- Confident working on video platforms (e. g. Microsoft Teams).
- Eligible to work in the UK.
- Subject to enhanced DBS check due to work with schools.
- Confident communicator, both on camera and via email or phone.
- Highly proficient in IT – especially Microsoft Office and presentation tools like Power Point.
- Experienced in delivering software/product training remotely (ideally to groups).
- Flexible and adaptable – you'll be part of a fast‑growing team with room to develop.
- Organised and self‑motivated, able to manage your own diary and goals.
- Bonus Points
- Experience in delivering product/software training.
- A background in Ed Tech or Saa S.
- Knowledge of school environments or how children learn to read.
- University degree or equivalent.
Benefits
- Base salary of £25,950 plus performance‑based bonuses.
- Up to 37 days' holiday including Bank Holidays (holidays to be taken in Gateshead school terms).
- Access to Health Shield, Private Dental & Medical Insurance.
- Perkbox employee discounts & wellbeing platform.
- Company pension.
- Regular company events.
- Employee discount.
- Health & wellbeing programme.
- Private medical insurance.
- Sick pay.
- Store discount.
- #J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Advisor (Education) in Gateshead
✨Dive into Digital Learning Communities
Join online forums and communities focused on digital education, like EdTech Meetups or LinkedIn groups. Engage actively—share ideas and insights, and you'll not only learn a ton but also connect with potential employers and thought leaders in the industry.
✨Showcase Your Teaching Skills
Create content that demonstrates your understanding of digital learning—think blogs, videos, or even free online workshops. This could catch the eye of companies like Lexiauk Ltd looking for innovative thinkers. Plus, it’s a great way to practice your presentation skills!
✨Utilise University Career Services
If you're still in education or have access to an alumni network, make the most of your university's career services. They often have exclusive job listings and workshops tailored to students wanting to break into full-time roles in education technology.
✨Apply Directly Via Company Websites
When you come across roles like Customer Success Advisor (Education) at Lexiauk Ltd, make sure to apply directly through their website. It not only shows you're serious but sometimes you'll find positions listed there that may not be on job boards yet. Keep an eye on those!
We think you need these skills to ace Customer Success Advisor (Education) in Gateshead
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at Lexiauk Ltd, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of Lexiauk Ltd and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at Lexiauk Ltd
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that Lexiauk Ltd might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at Lexiauk Ltd.
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
✨Prepare for Collaborative Scenarios
Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
