At a Glance
- Tasks: Maximise customer retention and manage renewals with a consultative sales approach.
- Company: Join LexiaUK, a leading literacy software company with a vibrant team.
- Benefits: Enjoy a competitive salary, generous bonuses, and up to 37 days holiday.
- Other info: Modern office with stunning views and great transport links.
- Why this job: Make a real difference in education while developing your sales skills.
- Qualifications: 2 years in sales or account management, excellent communication, and ICT skills.
Location: Gateshead
Salary: Basic of £33,340.51 per annum + Bonus (OTE £37,734)
Vacancy Type: Full Time
LexiaUK Ltd is an expanding market-leading literacy software company, seeking a Customer Retentions Adviser as part of a growing team. Dealing with existing customers, the successful candidate will work to ensure our customer and revenue retention rates are maximised. Applicants will need to be experienced in a consultative sales approach as well as being customer and quality focused. You will work towards ensuring a high renewal rate for our software and support contracts to existing customers. Assigned cases will be taken through the renewal pipeline in an approach consistent with the culture and values of the business.
You will be responsible for keeping your CRM pipeline updated, ensuring that customer contact details are accurate. Dealing with educational establishments across the UK, you will have excellent verbal and written skills, which are crucial in this role. Excellent ICT skills are also essential. You will adopt current consultative sales procedures and practices and be assigned cases by your line manager. In addition, you will work to ensure databases are regularly cleaned. Full product training is provided.
Benefits include: generous bonus scheme, company pension, Perk Box, Health Shield and holiday package of up to 37 days (including Bank holidays). Our modern, top floor office provides stunning views of Tyneside and is conveniently located next to local transport links and amenities.
Duties / Responsibilities
- Take cases through the renewals pipeline as quickly and efficiently as possible, adopting a consultative approach.
- Make outbound calls to customers who have not responded to our renewal notifications.
- Meet renewal sales target set by your line manager.
- Maintain close, regular contact with assigned accounts both current and lost.
- Ensure databases are cleaned as appropriate.
- Provide telephone advice and support.
- Provide pricing information (quotes), negotiate and close sales.
- Use IT involving a customer relations management system (CRM) to record customer details, communications and process orders. A high degree of accuracy must be employed at all times.
- Provide timely progress reports in such form as shall be required by your line manager.
- Respond to all e-mail and telephone requests promptly and efficiently, recording them accurately on CRM.
Essential Abilities
- 2 years’ experience in either renewals, retention, sales or account management.
- Consultative sales experience.
- Excellent communication skills (verbal and written).
- Excellent ICT skills.
- Proficient in Microsoft Word, Excel and Outlook.
- Confident to present to clients and company managers.
- Willingness to travel (occasional overnight stays).
- GCSE (or equivalent) Grade C or above in English and Maths.
- Pass a DBS check.
- Must be willing to take holiday out of school term time (Please note, our holiday policy means that employees can only take holidays outside of Gateshead term time dates).
Desirable Abilities
- Microsoft Dynamics knowledge and experience.
- Customer Relationship Management software experience.
- Training experience i.e. sales, product or online.
- Experience in education sales market.
- Own car / clean driving license as on occasion you may be required to work offsite.
To Apply
If you feel you are a suitable candidate and would like to work for LexiaUK, please do not hesitate to apply.
Customer Retentions Adviser in Gateshead employer: Lexia UK
LexiaUK Ltd is an exceptional employer, offering a vibrant work culture that prioritises employee growth and development. With a generous benefits package including a bonus scheme, extensive holiday allowance, and comprehensive training, employees are well-supported in their roles. Located in Gateshead, our modern office not only provides stunning views but also easy access to local transport links, making it an ideal place for those seeking a fulfilling career in customer retention.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Retentions Adviser in Gateshead
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Lexia UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Lexia UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Retentions Adviser in Gateshead
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Lexia UK:Your cover letter is your chance to shine! Tell us why you want to work at Lexia UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Lexia UK!
How to prepare for a job interview at Lexia UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
