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For Companies At a Glance
- Tasks: Shape customer experiences and provide top-notch service as a Customer Advisor.
- Company: Join a respected company dedicated to excellence and community.
- Benefits: Starting salary of £26,000, 29 days holiday, and perks through Perkbox.
- Other info: Enjoy bespoke training, exciting progression opportunities, and social events.
- Why this job: Make a real impact by turning customers into advocates with your communication skills.
- Qualifications: Strong communication skills and a customer-focused attitude are essential.
The predicted salary is between 26000 - 36400 £ per year.
Role Purpose
You will play a key role in shaping our client’s customer experience while supporting our goal of being the most respected company within our market and community. Through exceptional communication and consistently delivering a high-quality service, you will help turn our customers into trusted advocates. As a Customer Advisor, you will be the first point of contact for potential and existing clients, confidently handling vehicle insurance quotations, general insurance enquiries, and customer service requests. Using clear, professional communication, you will gather and record accurate information and ensure customers receive the best service tailored to their needs, guided by our core values of Customer Driven, Excellence, Respect and Integrity.
Key Accountabilities
- Responding to inbound calls and client enquiries with professionalism and expertise.
- Conducting outbound calls and client enquiries with professionalism and expertise.
- Servicing customers through various digital solutions including E-mail and Live Chat.
- Providing insurance quotations and solutions, with a focus on customer satisfaction.
- Offering guidance on our full suite of motor insurance products.
- Ensuring seamless service to build long‑term relationships with our clients.
- Ensure compliance with company policies and regulations.
- Communication will be core to your role.
Other critical elements of this role include the ability to prioritise effectively as well as to identify and champion business improvement opportunities, removing any barriers to great performance. Build and maintain excellent, value‑adding working relationships with immediate colleagues across the Lexham Group to explore new ideas and developments alongside sharing best practice. Any other duties commensurate with the level of responsibility of this role.
Experience & Requirements
- No prior insurance experience is necessary, but strong communication and telephone skills are a must.
- A customer‑focused attitude, with attention to detail and the ability to learn quickly.
- Basic English, maths and computer proficiency and a commitment to delivering a high‑quality service.
- A proactive, solutions focused team player with excellent interpersonal skills.
- Strong attention to detail and analytical skills.
- Excellent communication and interpersonal skills.
- Proven ability to work under pressure and manage multiple priorities in a fast‑paced environment.
What We Offer
- Bespoke Inhouse Company Training, Supported by Accredited Continue & Begin Coaches.
- Starting salary of £26,000 per annum with the potential to boost your earnings and overtime pay.
- Access to Perkbox benefits, providing discounts and perks on everyday items and experiences.
- Generous 29 days of holiday, including public holidays, for a healthy work‑life balance.
- Exciting Progression opportunities in a fast‑growing, well‑established company.
- Pension Scheme.
- Discretionary Performance based Bonus.
- Social Events and more.
Customer Advisor in Wortham employer: Lexham Insurance
Contact Detail:
Lexham Insurance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor in Wortham
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show that you're genuinely interested and align with their goals.
✨Tip Number 2
Practice your communication skills! Whether it's over the phone or through live chat, being clear and professional is key. Try role-playing with a friend to get comfortable handling different customer scenarios.
✨Tip Number 3
Be proactive during your interviews! Think of questions you can ask about the role and the team. This shows you're engaged and ready to contribute to their customer-driven approach.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Advisor in Wortham
Some tips for your application 🫡
Show Off Your Communication Skills: Since communication is key for the Customer Advisor role, make sure your application reflects your ability to convey information clearly and professionally. Use examples from your past experiences where you’ve successfully communicated with customers or colleagues.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to highlight how your skills and experiences align with our core values of Customer Driven, Excellence, Respect, and Integrity. This shows us you’re genuinely interested in the role.
Highlight Your Customer Focus: We want to see that you have a customer-focused attitude. Share specific instances where you’ve gone above and beyond to help a customer or improve their experience. This will demonstrate your commitment to delivering high-quality service.
Apply Through Our Website: Make sure to apply through our website for the best chance of getting noticed! It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. Plus, it shows you’re tech-savvy, which is a bonus!
How to prepare for a job interview at Lexham Insurance
✨Know Your Stuff
Before the interview, make sure you understand the basics of vehicle insurance and the services offered. Familiarise yourself with common terms and concepts so you can speak confidently about them during the interview.
✨Show Off Your Communication Skills
Since communication is key for a Customer Advisor, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family to get comfortable with speaking professionally and handling questions.
✨Demonstrate Customer Focus
Think of examples from your past experiences where you provided excellent customer service. Be ready to share these stories, highlighting how you went above and beyond to meet customer needs.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This shows your interest in the role and helps you understand the company culture better. Consider asking about their approach to customer satisfaction or how they support employee development.