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For Companies At a Glance
- Tasks: Shape customer experiences and provide top-notch service as a Customer Advisor.
- Company: Join a respected company dedicated to excellence and community.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Dynamic team environment with a focus on innovation and improvement.
- Why this job: Be the voice of our brand and turn customers into loyal advocates.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 24000 - 28000 £ per year.
Role Purpose
You will play a key role in shaping our client’s customer experience while supporting our goal of being the most respected company within our market and community. Through exceptional communication and consistently delivering a high-quality service, you will help turn our customers into trusted advocates. As a Customer Advisor, you will be the first point of contact for potential and existing clients, confidently handling vehicle insurance quotations, general insurance enquiries, and customer service requests. Using clear, professional communication, you will gather and record accurate information and ensure customers receive the best service tailored to their needs, guided by our core values of Customer Driven, Excellence, Respect and Integrity.
Key Accountabilities
- Responding to inbound calls and client enquiries with professionalism and expertise.
- Conducting outbound calls and client enquiries with professionalism and expertise.
- Servicing customers through various digital solutions including E-mail and Live Chat.
- Providing insurance quotations and solutions, with a focus on customer satisfaction.
- Offering guidance on our full suite of motor insurance products.
- Ensuring seamless service to build long‑term relationships with our clients.
- Ensure compliance with company policies and regulations.
- Communication will be core to your role.
- Other critical elements of this role include the ability to prioritise effectively as well as to identify and champion business improvement opportunities, removing any barriers to great performance.
- Build and maintain excellent, value‑adding working relationships with immediate colleagues across the Lexham Group to explore new ideas and developments alongside sharing best practice.
- Any other duties commensurate with the level of responsibility of this role.
Customer Advisor in Suffolk employer: Lexham Insurance
Contact Detail:
Lexham Insurance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor in Suffolk
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show that you're genuinely interested and align with their goals.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, role-play common scenarios with a friend or family member. This will help you sound confident and professional during the real deal.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you turned a challenging situation into a positive outcome. This will demonstrate your ability to handle customer enquiries effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Advisor in Suffolk
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Advisor role. Highlight your communication skills and any experience in customer service, as these are key to impressing us!
Showcase Your Skills: Use specific examples to demonstrate how you've delivered exceptional service in the past. We love seeing real-life scenarios where you've turned a customer’s experience around!
Be Professional Yet Approachable: While we want you to be professional in your writing, don’t forget to let your personality shine through! A friendly tone can make your application stand out and show us you’re a great fit for our team.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Lexham Insurance
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of vehicle insurance and the specific products the company offers. Brush up on common customer queries and how to handle them. This will show that you're not just interested in the role but also committed to providing excellent service.
✨Practice Your Communication Skills
Since communication is key for a Customer Advisor, practice speaking clearly and confidently. You might want to do mock interviews with friends or family, focusing on how you would respond to customer inquiries. This will help you sound professional and knowledgeable during the actual interview.
✨Showcase Your Customer Service Experience
Think of specific examples from your past roles where you went above and beyond for a customer. Be ready to share these stories during the interview to demonstrate your commitment to customer satisfaction and how you can build long-term relationships with clients.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. This could be about the company's approach to customer service or how they measure success in this role. It shows that you're genuinely interested in the position and eager to contribute to their goals.