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- Tasks: Lead and manage the claims function, ensuring exceptional customer service and operational performance.
- Company: Dynamic company focused on improving client experiences in the claims sector.
- Benefits: Competitive salary, career development opportunities, and a supportive team environment.
- Why this job: Make a real impact by shaping customer experiences and leading a high-performing team.
- Qualifications: Credit hire experience and strong people management skills are essential.
- Other info: Fast-paced environment with opportunities for continuous improvement and innovation.
The predicted salary is between 48000 - 72000 £ per year.
The Senior Claims Manager is responsible for the day-to-day running of our Head Office claims function. You’ll be the first point of contact for our partners, stakeholders and staff, and will oversee the smooth running of the claims function within our Diss Operation. This is your chance to make an impact by helping to continuously improve and shape our client’s customer experience and where your contributions will be valued and recognised. Credit hire experience and people management experience are essential for this role.
Responsibilities
- Provide strong, joined-up leadership across the senior management team, working collaboratively to deliver business objectives.
- Lead and manage the FNOL and On Hire teams with full accountability for people management, financial performance, service quality, MI completion, and adherence to processes and service standards.
- Build and maintain effective relationships with clients, referral sources, third parties, and internal stakeholders, communicating clearly to influence outcomes and maximise opportunities.
- Drive exceptional customer service performance across the business, evidenced through Net Promoter Score, Google reviews, and complaint outcomes.
- Oversee operational performance across the claims function, including FNOL, claims handling times, volumes, cost control, and handler file counts, reporting performance through accurate and timely MI.
- Attend and contribute to management meetings, providing clear updates on operational performance, risks, and improvement activity.
- Develop, train, and motivate a high-performing team through effective supervision, workload allocation, appraisals, and coaching, including management of both remote and in-house colleagues.
- Lead continuous improvement and change initiatives, supporting the design, implementation, and embedding of new processes, systems, and training programmes across the claims function.
- Provide expert advice on complex operational or claims matters and act as a source of subject-matter expertise for the wider business.
- Ensure operational documentation and core claims administration tasks are maintained and delivered in line with agreed SLAs.
Experience & Requirements
- Strong attention to detail and analytical skills
- Credit Hire knowledge
- People Management Experience
- Excellent communication and interpersonal skills
- Proven ability to work under pressure and manage multiple priorities in a fast paced environment.
Senior Claims Manager in Norwich employer: Lexham Insurance
Contact Detail:
Lexham Insurance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Claims Manager in Norwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Senior Claims Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews by researching the company and its claims function thoroughly. Understand their values and how they measure customer service performance. This will help you tailor your responses and show them you’re the perfect fit for the team.
✨Tip Number 3
Practice makes perfect! Get a friend or mentor to do mock interviews with you. Focus on articulating your credit hire experience and people management skills clearly, as these are key for the Senior Claims Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Senior Claims Manager in Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Claims Manager role. Highlight your credit hire experience and people management skills, as these are essential for us. Use keywords from the job description to show you’re a perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share specific examples of how you've driven exceptional customer service and improved operational performance in previous roles. We want to see your personality and passion for the role!
Showcase Your Leadership Skills: As a Senior Claims Manager, strong leadership is key. In your application, mention any experiences where you’ve led teams or projects successfully. We love to see how you motivate and develop others!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Lexham Insurance
✨Know Your Claims Inside Out
Make sure you brush up on your credit hire knowledge and claims processes. Be ready to discuss specific examples from your past experience that demonstrate your expertise in managing claims and improving customer experiences.
✨Showcase Your Leadership Skills
Prepare to talk about your people management experience. Think of instances where you've successfully led a team, resolved conflicts, or driven performance improvements. Highlight how you motivate and develop your team to achieve business objectives.
✨Communicate Clearly and Confidently
Since you'll be the first point of contact for various stakeholders, practice articulating your thoughts clearly. Use examples to illustrate how you've built effective relationships and influenced outcomes in previous roles.
✨Be Ready for Operational Performance Questions
Expect questions about operational metrics and performance management. Familiarise yourself with key performance indicators relevant to claims handling, and be prepared to discuss how you've used data to drive improvements in service quality and efficiency.
