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- Tasks: Lead and manage the claims function, ensuring exceptional customer service and operational performance.
- Company: Dynamic company focused on improving client experiences in the claims sector.
- Benefits: Competitive salary, career development opportunities, and a supportive team environment.
- Why this job: Make a real impact by shaping customer experiences and leading a high-performing team.
- Qualifications: Experience in credit hire and strong people management skills required.
- Other info: Fast-paced environment with opportunities for continuous improvement and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Role Purpose
The Senior Claims Manager is responsible for the day-to-day running of our Head Office claims function. You’ll be the first point of contact for our partners, stakeholders and staff, and will oversee the smooth running of the claims function within our Diss Operation. This is your chance to make an impact by helping to continuously improve and shape our client’s customer experience and where your contributions will be valued and recognised. Credit hire experience and people management experience are essential for this role.
Responsibilities
- Provide strong, joined-up leadership across the senior management team, working collaboratively to deliver business objectives.
- Lead and manage the FNOL and On Hire teams with full accountability for people management, financial performance, service quality, MI completion, and adherence to processes and service standards.
- Build and maintain effective relationships with clients, referral sources, third parties, and internal stakeholders, communicating clearly to influence outcomes and maximise opportunities.
- Drive exceptional customer service performance across the business, evidenced through Net Promoter Score, Google reviews, and complaint outcomes.
- Oversee operational performance across the claims function, including FNOL, claims handling times, volumes, cost control, and handler file counts, reporting performance through accurate and timely MI.
- Attend and contribute to management meetings, providing clear updates on operational performance, risks, and improvement activity.
- Develop, train, and motivate a high-performing team through effective supervision, workload allocation, appraisals, and coaching, including management of both remote and in-house colleagues.
- Lead continuous improvement and change initiatives, supporting the design, implementation, and embedding of new processes, systems, and training programmes across the claims function.
- Provide expert advice on complex operational or claims matters and act as a source of subject-matter expertise for the wider business.
- Ensure operational documentation and core claims administration tasks are maintained and delivered in line with agreed SLAs.
Experience & Requirements
- Strong attention to detail and analytical skills
- Credit Hire knowledge
- People Management Experience
- Excellent communication and interpersonal skills
- Proven ability to work under pressure and manage multiple priorities in a fast paced environment
Senior Claims Manager in Norfolk employer: Lexham Insurance
Contact Detail:
Lexham Insurance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Claims Manager in Norfolk
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Senior Claims Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching the company and its claims function. Understand their values and how they measure customer satisfaction. This will help you tailor your responses and show that you’re genuinely interested in making an impact.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you’ve successfully managed teams and improved processes in previous roles. Highlight your credit hire experience and how it can benefit the company’s operations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Senior Claims Manager in Norfolk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Claims Manager role. Highlight your credit hire experience and people management skills, as these are essential for us. Use specific examples that showcase your leadership and operational performance.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention how you can drive exceptional customer service and improve client experiences, aligning with our goals at StudySmarter.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use metrics where possible to demonstrate how you’ve improved processes or led successful teams in the past. We love seeing tangible results!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Lexham Insurance
✨Know Your Claims Inside Out
Make sure you brush up on your credit hire knowledge and claims processes. Be ready to discuss specific examples from your past experience that demonstrate your expertise in managing claims and improving customer service.
✨Showcase Your Leadership Skills
Prepare to talk about your people management experience. Think of instances where you've successfully led a team, resolved conflicts, or implemented training programmes. Highlight how you motivate and develop your team to achieve high performance.
✨Communicate Clearly and Confidently
Since this role involves building relationships with various stakeholders, practice articulating your thoughts clearly. Use examples to illustrate how you've influenced outcomes in previous roles, ensuring you convey your strong communication skills.
✨Be Ready for Operational Performance Questions
Expect questions about how you would oversee operational performance and manage multiple priorities. Prepare to discuss metrics you've used in the past, like Net Promoter Scores or complaint outcomes, and how you've driven improvements in those areas.
