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- Tasks: Lead the claims function, ensuring exceptional customer service and operational performance.
- Company: Dynamic company focused on improving client experiences in the insurance sector.
- Benefits: Competitive salary, career development opportunities, and a supportive team environment.
- Why this job: Make a real impact by shaping customer experiences and leading a high-performing team.
- Qualifications: Experience in credit hire and strong people management skills required.
- Other info: Fast-paced environment with opportunities for continuous improvement and innovation.
The predicted salary is between 36000 - 60000 £ per year.
The Senior Claims Manager is responsible for the day-to-day running of our Head Office claims function. You’ll be the first point of contact for our partners, stakeholders and staff, and will oversee the smooth running of the claims function within our Diss Operation. This is your chance to make an impact by helping to continuously improve and shape our client’s customer experience and where your contributions will be valued and recognised.
Responsibilities
- Provide strong, joined-up leadership across the senior management team, working collaboratively to deliver business objectives.
- Lead and manage the FNOL and On Hire teams with full accountability for people management, financial performance, service quality, MI completion, and adherence to processes and service standards.
- Build and maintain effective relationships with clients, referral sources, third parties, and internal stakeholders, communicating clearly to influence outcomes and maximise opportunities.
- Drive exceptional customer service performance across the business, evidenced through Net Promoter Score, Google reviews, and complaint outcomes.
- Oversee operational performance across the claims function, including FNOL, claims handling times, volumes, cost control, and handler file counts, reporting performance through accurate and timely MI.
- Attend and contribute to management meetings, providing clear updates on operational performance, risks, and improvement activity.
- Develop, train, and motivate a high-performing team through effective supervision, workload allocation, appraisals, and coaching, including management of both remote and in-house colleagues.
- Lead continuous improvement and change initiatives, supporting the design, implementation, and embedding of new processes, systems, and training programmes across the claims function.
- Provide expert advice on complex operational or claims matters and act as a source of subject-matter expertise for the wider business.
- Ensure operational documentation and core claims administration tasks are maintained and delivered in line with agreed SLAs.
Experience & Requirements
- Strong attention to detail and analytical skills
- Credit Hire knowledge
- People Management Experience
- Excellent communication and interpersonal skills
- Proven ability to work under pressure and manage multiple priorities in a fast paced environment
Senior Claims Manager in Diss employer: Lexham Insurance
Contact Detail:
Lexham Insurance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Claims Manager in Diss
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Senior Claims Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its claims function. Understand their values and how they measure customer service performance. This will help you tailor your answers and show that you're genuinely interested in making an impact.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've successfully managed teams and improved processes in previous roles. Highlight your credit hire experience and how it can benefit the company.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Senior Claims Manager in Diss
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Claims Manager role. Highlight your credit hire experience and people management skills, as these are essential for us. Use keywords from the job description to show you’re a perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share specific examples of how you've driven exceptional customer service and led teams in the past. We want to see your personality and passion for the role come through.
Showcase Your Leadership Skills: In your application, emphasise your leadership experience. Talk about how you've motivated teams and improved processes. We’re looking for someone who can lead with confidence and make an impact!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Lexham Insurance
✨Know Your Claims Inside Out
Make sure you brush up on your credit hire knowledge and claims management processes. Being able to discuss specific examples from your past experience will show that you’re not just familiar with the theory, but you can apply it in practice.
✨Showcase Your Leadership Skills
Prepare to talk about your people management experience. Think of instances where you’ve successfully led a team, resolved conflicts, or improved performance. Highlight how you motivate and develop your team, as this is crucial for the Senior Claims Manager role.
✨Communicate Clearly and Confidently
Since effective communication is key in this role, practice articulating your thoughts clearly. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing how you've influenced outcomes or built relationships with stakeholders.
✨Be Ready for Operational Challenges
Expect questions about how you handle pressure and manage multiple priorities. Prepare examples that demonstrate your analytical skills and attention to detail, particularly in fast-paced environments. This will show that you can maintain high service quality even under stress.
