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- Tasks: Shape customer experiences and handle insurance enquiries with professionalism.
- Company: Join a respected company focused on customer satisfaction and community impact.
- Benefits: Starting salary of £26,000, 29 days holiday, perks, and progression opportunities.
- Why this job: Make a difference by turning customers into advocates while developing your skills.
- Qualifications: Strong communication skills and a customer-focused attitude are essential.
- Other info: Enjoy bespoke training and a dynamic work environment with social events.
The predicted salary is between 26000 - 36400 £ per year.
ROLE PURPOSE: You will play a key role in shaping our client’s customer experience while supporting our goal of being the most respected company within our market and community. Through exceptional communication and consistently delivering a high-quality service, you will help turn our customers into trusted advocates. As a Customer Advisor, you will be the first point of contact for potential and existing clients, confidently handling vehicle insurance quotations, general insurance enquiries, and customer service requests. Using clear, professional communication, you will gather and record accurate information and ensure customers receive the best service tailored to their needs, guided by our core values of Customer Driven, Excellence, Respect and Integrity.
Responsibilities:
- Responding to inbound calls and client enquiries with professionalism and expertise.
- Conducting outbound calls and client enquiries with professionalism and expertise.
- Servicing customers through various digital solutions including E-mail and Live Chat.
- Providing insurance quotations and solutions, with a focus on customer satisfaction.
- Offering guidance on our full suite of motor insurance products.
- Ensuring seamless service to build long-term relationships with our clients.
- Ensure compliance with company policies and regulations.
- Communication will be core to your role.
- Identify and champion business improvement opportunities, prioritising effectively and removing barriers to great performance.
- Build and maintain excellent, value-adding working relationships with immediate colleagues across the Lexham Group to explore new ideas and developments while sharing best practice.
- Any other duties commensurate with the level of responsibility of this role.
Experience & Requirements:
- No prior insurance experience is necessary, but strong communication and telephone skills are a must.
- A customer-focused attitude, with attention to detail and the ability to learn quickly.
- Basic English, maths and computer proficiency and a commitment to delivering a high-quality service.
- A proactive, solutions-focused team player with excellent interpersonal skills.
- Strong attention to detail and analytical skills.
- Excellent communication and interpersonal skills.
- Proven ability to work under pressure and manage multiple priorities in a fast-paced environment.
What We Offer:
- Bespoke Inhouse Company Training, Supported by Accredited Continue & Begin Coaches.
- Starting salary of £26,000 per annum with the potential to boost your earnings and overtime pay.
- Access to Perkbox benefits, providing discounts and perks on everyday items and experiences.
- Generous 29 days of holiday, including public holidays, for a healthy work-life balance.
- Exciting Progression opportunities in a fast-growing, well-established company.
- Pension Scheme.
- Discretionary Performance based Bonus.
- Social Events and more.
Customer Advisor in Diss employer: Lexham Insurance
Contact Detail:
Lexham Insurance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor in Diss
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, role-play common scenarios with friends or family. This will boost your confidence and help you handle calls like a pro.
✨Tip Number 3
Network, network, network! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Advisor in Diss
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Advisor role. Highlight your communication skills and any experience that shows you can handle customer enquiries with professionalism and expertise.
Showcase Your Customer Focus: In your application, emphasise your customer-focused attitude. Share examples of how you've gone above and beyond to ensure customer satisfaction, as this aligns perfectly with our core values.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use professional language but let your personality shine through. We want to see who you are, so don’t be afraid to show a bit of flair!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Lexham Insurance
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their mission and how they aim to provide exceptional customer service. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Practice Your Communication Skills
As a Customer Advisor, communication is key. Practise speaking clearly and confidently about your experiences and how they relate to the role. You might even want to do a mock interview with a friend or family member to get comfortable with articulating your thoughts.
✨Prepare for Common Questions
Think about the types of questions you might be asked, such as how you would handle a difficult customer or what excellent customer service means to you. Prepare specific examples from your past experiences that demonstrate your skills and customer-focused attitude.
✨Show Your Enthusiasm
During the interview, let your passion for customer service shine through. Employers love candidates who are excited about the role and the opportunity to make a difference. Share why you want to work for them and how you can contribute to their goal of being the most respected company in the market.
